Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Product Data Scientist

Company: MyFitnessPal

Location: USA

Posted Dec 10, 2024

MyFitnessPal is seeking a Senior Product Data Scientist to drive product improvements, analyze user behavior, and enhance user retention. The role involves performing large-scale hypothesis testing, statistical analysis, and applying data science to real-world problems. The successful candidate will have a strong background in machine learning, statistics, and data analysis, as well as excellent communication skills.

Business Development Executive

Company: StackAdapt

Location: USA

Posted Dec 10, 2024

StackAdapt is a remote-first company seeking a Hub of Innovation, Imagination, and Creativity for an Agency Business Development role. The ideal candidate will have a proven track record of closing new agency business, strong commercial abilities, and a history of autonomously closing high-value business. The role involves prospecting, pitching, and closing while collaborating with other functions of the business. The company offers a comprehensive mental health care platform, full benefits from day one, work-from-home reimbursements, and an awesome parental leave policy.

Senior Software Engineer, Simulation & Test

Company: Cruise

Location: USA

Posted Dec 10, 2024

Cruise is a self-driving service aiming to revolutionize autonomous vehicle testing and evaluation in simulation. They are looking for a software engineer to build automated tools and pipelines for simulation test creation, maintenance, and execution. The role requires strong programming skills in Python and experience with C++, SQL, BigQuery GCP, and verification and validation of complex and safety-critical systems.

Associate Data Scientist

Company: Trace3

Location: USA

Posted Dec 09, 2024

Trace3 is a leading Transformative IT Authority providing unique technology solutions and consulting services. They empower IT executives and their organizations to achieve competitive advantage through a process of Integrate Automate Innovate. The company culture at Trace3 embodies the spirit of a startup with the advantage of a scalable business, where employees can grow their career and have fun while doing it. They are headquartered in Irvine, California and employ more than 1200 people all over the United States.

Senior Programmatic Account Manager

Company: StackAdapt

Location: USA

Posted Dec 10, 2024

StackAdapt is a remote-first company offering a self-serve advertising platform with multichannel solutions. The role involves client relationship management, campaign management, and optimization. The company values diversity, inclusion, and work-life balance, offering a competitive salary, benefits, and professional development opportunities.

Data Engineer

Company: Olo

Location: USA

Posted Dec 10, 2024

Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry. They are looking for a collaborative and driven Data Engineer to build and maintain cutting-edge data pipelines. The role involves designing and building scalable data pipelines, working with complex datasets, and developing guest-centric metrics dashboards. The company offers great benefits and is remote-friendly.

Licensed Claims Team Lead

Company: Cover Genius

Location: USA

Posted Dec 10, 2024

Cover Genius is a Series E insurtech that protects global customers of the world's largest digital companies. They are recognized for their award-winning insurance distribution platform, diverse team, and commitment to social entrepreneurship. The Claims Team Lead role involves managing and mentoring the claims team, ensuring efficient claims handling, and providing an excellent customer experience. The company offers flexible PTO, employee stock options, and social initiatives. The salary range is between $49,000 and $77,000.

Senior C# Back-End Developer

Company: Revive Media

Location: USA

Posted Dec 10, 2024

Join Revive Media to help advertisers across the country scale their localized ads. The business is transforming from a services agency to a product-led business with a new native platform. The Senior BackEnd Developer will design, develop, and maintain robust and high-performing backend systems. The role requires collaboration with product management, frontend development teams, and the principal architect. The company is a remote-first culture with a focus on asynchronous communication and documentation.

Partner Success Manager

Company: Bestow

Location: USA

Posted Dec 10, 2024

Bestow is a leading insurance technology platform serving some of the world's largest and most innovative life insurers. They are on a mission to increase financial stability for everyone. Bestow offers a remote, contiguous 48-only hybrid workplace, meaningful benefits, substantial growth opportunities, and equity. The role of Partner Success Manager involves driving end-to-end implementation of new feature deliveries, driving post-sales partner success, supporting proposals, and serving as the key relationship manager with partners.

Product Marketing Manager

Company: Modernhealth

Location: USA

Posted Dec 09, 2024

Modern Health is a mental health benefits platform for employers that offers employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, financial, and physical wellbeing needs. The company has raised over $170 million in less than two years and is the fastest female-founded company in the US to reach Unicorn status. The company culture is centered around high empathy and accountability, with a focus on making mental health a strength and priority for all. They are looking for an experienced Product Marketing Manager to drive the success of their products and collaborate with various departments to communicate their value proposition to customers and stakeholders.

General Manager - ProcurementWorks

Company: Tonkean

Location: USA

Posted Dec 10, 2024

Tonkean is a revolutionary process experience platform that enables businesses to create intelligent, personalized automations integrating with any app or system. It democratizes access to innovative technologies, automates low-value tasks, and creates inbox solutions that analyze, prioritize, and route unstructured requests. Tonkean meets employees where they are, eliminating the need for change management and being 100% no-code. The General Manager for ProcurementWorks role involves driving product development, delivery, and implementation, ensuring a seamless experience for enterprise procurement teams.

AI Data Leader

Company: 1848 Ventures

Location: USA

Posted Dec 09, 2024

The text is about 1848 Ventures, a venture studio focused on B2B SaaS startups powered by data and AI. They aim to transform the SMB market in industries like construction, real estate, hospitality, retail, and restaurants. The company is looking for a thought leader in AI to spearhead the AI and data strategy, ensuring alignment with their strategic vision and operational goals.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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