Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Product Manager

Company: Tekmetric

Location: USA

Posted Dec 09, 2024

Tekmetric is seeking a Product Manager to lead the development and growth of their SaaS product for auto repair shops. The role involves defining and prioritizing product features, managing the product backlog, and collaborating with cross-functional teams. The company values entrepreneurship, open-mindedness, and a focus on people and success.

QA Manager - Consumer Complaint & Adverse Events

Company: Nutrafol

Location: USA

Posted Dec 09, 2024

Nutrafol is a growing company that specializes in hair wellness, offering natural, clinically effective solutions for hair growth. They have a patented blend of medical-grade botanicals and are recommended by over 3000 physicians and hair professionals. The company is committed to helping people grow into the best version of themselves and is continuously challenging existing treatments and methodologies to advance the frontier of hair science. They are looking for a Quality Assurance Manager to lead the Consumer Complaint Adverse Event Management Program and ensure adherence to FDA guidelines and regulations.

Senior Account Executive - Mid Market Payroll & HR Solutions

Company: Restaurant365

Location: USA

Posted Dec 09, 2024

Restaurant365 is a SaaS company disrupting the restaurant industry with a cloud-based platform for accounting and backoffice operations. They offer a unique, centralized solution and emphasize empowering team members to produce top results. The Senior Account Executive for Mid Market Payroll and HR Solutions will sell the R365 Workforce Solution and related products, manage the sales cycle, and maintain accurate pipelines and forecasts. The role requires strong sales skills, HCM industry experience, and knowledge of restaurant operations and technology. The position offers a salary range of $100,000 - $120,000 + commission, comprehensive medical benefits, 401k with matching, equity options, unlimited PTO, and company holidays.

Software Engineer - Grafana k6 Cloud Data

Company: Grafana Labs

Location: USA

Posted Dec 09, 2024

The text describes a remote position for a Software Engineer in the Reliability Testing department of Grafana, focusing on Grafana Cloud k6 performance testing and Synthetic Monitoring. The role involves working with the k6 OSS tool, contributing to the backbone of the cloud system, and collaborating with other teams. The requirements include DevOps practices, Python and Go familiarity, good interpersonal and technical communication skills, and experience with large-scale distributed systems and testing frameworks.

Product Onboarding Specialist

Company: Teikametrics

Location: USA

Posted Dec 09, 2024

The role of a Product Onboarding Specialist at Teikametrics involves acting as a concierge for new customers, delivering a tailored whiteglove onboarding experience, and ensuring customers are set up for long-term success. The candidate should have a bachelor's degree in Marketing or Business, 3+ years of experience in Customer Success or Product Onboarding, and strong understanding of ecommerce advertising. The company offers competitive cash, a robust benefits package, generous stock option packages, remote-friendly work, and unlimited paid vacation policy.

Senior Lead, Measurement & Attribution - Models

Company: StackAdapt

Location: USA

Posted Dec 09, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They empower digitally-focused companies to deliver outcomes and exceptional campaign performance every day. The company was founded with a vision to be more than an advertising platform, its a hub of innovation, imagination, and creativity. The role of Senior Lead of Solutions Measurement and Attribution involves working on projects and partnerships aimed at improving platform and campaign performance against industry benchmarks and peers. The candidate should have 3-5+ years of relevant experience driving projects and building solutions within Measurement Attribution and Performance.

Global Sector Leader

Company: CloudFactory

Location: USA

Posted Dec 09, 2024

The text describes a leadership role in a leading AI company, focusing on strategic planning, account management, revenue growth, and customer success. The role requires a deep understanding of clients' industries and business challenges, as well as expertise in aligning AI-driven solutions to create measurable value. The Global Sector Leader will be a key advisor, strategist, and relationship builder, ensuring high customer satisfaction, driving revenue growth, and collaborating with internal teams to deliver exceptional service.

Website Engineer

Company: ElevenLabs

Location: USA

Posted Dec 09, 2024

This is a job posting for a marketing designer role at ElevenLabs, a global company specializing in voice technology. The role involves designing and implementing beautiful, intuitive marketing pages, optimizing them for engagement and conversions, and collaborating with other teams to ensure a cohesive web experience. The company is looking for an ambitious individual with technical excellence, ethical awareness, and a passion for audio AI and accessibility.

Staff Accountant

Company: CENTRL

Location: USA

Posted Dec 09, 2024

CENTRL is a growing technology company in the Silicon Valley, offering third-party risk due diligence, cyber risk, and security services. They have offices in the SF Bay Area, NY, Australia, and India. CENTRL serves leading companies worldwide, including Fortune 500 firms. They are seeking a Staff Accountant for financial reporting and accounting operations. The role offers growth opportunities. CENTRL is a SaaS-based solution for the Investment and Asset Management sectors.

Security Analyst

Company: Consensys

Location: USA

Posted Dec 09, 2024

Consensys is a leading blockchain and web3 software company that has been at the forefront of innovation, pioneering technological developments within the web3 ecosystem. They offer a suite of products including MetaMask, Infura, Linea Diligence, and Phosphor, which have become trusted collaborators for users, creators, and developers in building and belonging in the world they want to see. Their mission is to unlock the collaborative power of communities by making the decentralized web universally easy to access, use, and build on.

Engineering Manager - Email Team

Company: OneSignal

Location: USA

Posted Dec 09, 2024

The Email team at OneSignal is a crucial part of the company's omnichannel platform, responsible for building user interface, API, and internal services for advanced email sending capabilities. The team's work has a significant impact on the company's success and is involved in daily challenges at the intersection of scalable engineering and innovative product development. The team's responsibilities include delivering a novel best-in-class email marketing solution, collaborating with engineers, building a high-performing team, managing career growth, defining product analytics strategy, and working cross-functionally to ensure system scalability.

Director, CRM

Company: The Athletic

Location: USA

Posted Dec 09, 2024

The Athletic is a digital sports media company that aims to bring true sports fans closer to their favorite athletes, teams, and leagues. They serve a diverse audience seeking immersive storytelling and a likeminded community. Founded in 2016, they have a global team of over 600 creators covering more than 250 professional sports and collegiate teams across the US, Canada, and the UK. The company has produced thousands of in-depth reports and over 120 podcasts. The role of the CRM leader is to drive subscriber growth, engagement, and retention, and solidify The Athletic as the best sports news destination.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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