Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Managed Services Compliance Analyst

Company: COMPLY

Location: USA

Posted Dec 08, 2024

COMPLY is a high-growth organization offering technology consulting and education to help clients navigate the regulatory environment. They serve over 7000 clients globally and have a team of 350+ professionals in the US alone. The company offers comprehensive benefits, unlimited PTO, and remote work flexibility. They are seeking a Managed Services Compliance Analyst to provide assistance on various compliance and regulatory matters for financial services firm customers.

Product Lead

Company: Private (External)

Location: USA

Posted Dec 08, 2024

The text is a job description for a Product Lead role at GD. The role involves assembling and leading cross-functional teams to drive product development, optimization, and scale. The ideal candidate should have experience in product programs, business development, and partnerships. They should be curious, have excellent follow-through, and be data-driven. The role requires setting vision, defining success, and driving program quality. The candidate will also support fundraising and manage high-performing cross-functional teams.

Product Marketing Manager - Segments

Company: Stripe

Location: USA

Posted Dec 08, 2024

Stripe is a financial infrastructure platform for businesses, offering products like Payments, Intelligence, Payouts, Tax, Billing, and Link. They are looking for experienced product marketers to shape the roadmap, drive launches, and grow adoption for these products. The ideal candidate should have deep empathy for users, excellent communication skills, data-driven thinking, project management skills, a passion for technology, ambition, and the ability to work as a team player.

Software Engineer in Test II

Company: G-P

Location: USA

Posted Dec 08, 2024

GP is a global employment platform that enables customers to expand and grow into 180+ countries. They offer a dynamic work environment, competitive compensation, and opportunities for personal growth. The company values creativity and impact, and offers a clear promise of opportunity. The role of Software Engineer in Test II involves collaboration, test automation, and testing in the cloud.

Senior Director - Thought Leader Liaisons

Company: Vera Therapeutics

Location: USA

Posted Dec 08, 2024

The text describes a job posting for a Senior Director Thought Leader Liaison at Vera Therapeutics. The role involves building and managing a speaker bureau, developing and executing comprehensive Congress plans, and gathering commercial insights. The ideal candidate should have a BSBA degree, MBA, or an advanced science degree, and at least 12 years of diverse commercial experience. The company is looking for someone with experience in high-value biologics, gene therapies, or specialty drugs, with a preference for Nephrology expertise. The successful candidate will be eligible for an annual performance incentive bonus, new hire equity, and ongoing performance-based equity. Vera Therapeutics is an equal opportunity employer.

Principal Software Engineer (Full stack)

Company: G-P

Location: USA

Posted Dec 08, 2024

GP is a global employment platform offering innovative solutions for expanding and growing into 180+ countries. They value creativity, impact, and offer a competitive compensation and benefits package. The role involves driving the technical evolution of their SaaS cloud platform, collaborating with cross-functional teams, and delivering solutions in a cloud-managed and serverless-first platform ecosystem.

Sr. Manager - ABM

Company: Yubico

Location: USA

Posted Dec 08, 2024

Yubico is a global company with a strong company culture, located in over 14 countries with headquarters in Stockholm, Sweden and Santa Clara CA. They are dedicated to making the internet more secure for everyone through their security key product. The company values diversity, equity, and inclusion, and donates YubiKeys to organizations in need. They are seeking a Senior B2B AccountBased Marketing ABM Manager to lead and elevate their ABM initiatives.

Product Onboarding Specialist

Company: Tempo Software

Location: USA

Posted Dec 08, 2024

Tempo is a company that helps teams build better together. They offer top-selling Atlassian Marketplace apps, supporting over 29,000 customers, including many Fortune 500 companies. Their solutions help customers orchestrate creation and delivery, and they have been named Top Atlassian Vendor in 2020 and 2021. They offer a range of products from timetracking to strategic roadmapping, and have expanded their SPM suite to include LiquidPlanners and Old Street Solutions. They are looking for an experienced Product Onboarding Specialist to join their team.

Associate General Counsel - Product

Company: Reddit

Location: USA

Posted Dec 08, 2024

The text is a job description for an experienced product counsel with a law degree and 10+ years of legal experience, preferably with 5+ years in-house. The role involves working closely with Reddit's consumer product and engineering teams to provide legal guidance on various legal issues. The successful candidate should be passionate about collaborating with cross-functional colleagues and working at the cutting edge of law and technology.

Director - Information Security

Company: Sprout Social

Location: USA

Posted Dec 08, 2024

Sprout Social is looking to hire a Director of Information Security to join their team. The role requires a data-driven, analytical security leader with experience in cybersecurity principles, industry-standard frameworks, and managing geographically distributed teams. The ideal candidate will have 5+ years of Information Security leadership, 10+ years of experience in Information Security, and 2+ hands-on experience leading and building application security programs. Preferred qualifications include problem-solving and analytical skills, experience with securing modern SaaS-based environments, and familiarity with enterprise security monitoring and orchestration technologies. The role offers a comprehensive onboarding program, regular technical guidance, and opportunities for career growth. The ideal candidate will have a bachelor's degree in Computer Science or a related field and 7+ years of industry experience.

Growth Marketer - Creators

Company: ElevenLabs

Location: USA

Posted Dec 08, 2024

ElevenLabs is a global team of passionate individuals united by curiosity and a shared goal to be the first choice for AI audio solutions. They are hiring a product growth marketer to play a key role in launching and growing their products, working closely with engineering to define key personas, positioning, and messaging for new products and features. The role requires strong copywriting skills and expertise in one channel, as well as the ability to run the launch of a product or feature from start to finish.

Lead Product Designer

Company: Level AI

Location: USA

Posted Dec 08, 2024

Level AI is a Series C startup founded in 2019, headquartered in Mountain View, California. They specialize in revolutionizing customer engagement by transforming contact centers into strategic assets using their AI-native platform. The platform leverages advanced technologies like Large Language Models to extract deep insights from customer interactions. Level AI empowers organizations to enhance customer experience and drive growth by providing actionable intelligence. The company is looking for an experienced product designer with a passion for AI technology.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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