Excellent Customer Service Jobs in USA

531,743 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Senior Manager - Go to Market Analytics

Company: Sprout Social

Location: USA

Posted Dec 07, 2024

Sprout Social is looking to hire a Senior Manager Go to Market Analytics for their Sales and Success team. The role involves driving data-driven decision making, leading and developing a high-performing team, and optimizing revenue operations forecast. The minimum qualifications include 8+ years of experience in data analytics, business intelligence, or a related field, 5+ years of experience leading and managing teams, strong proficiency in SQL and advanced Excel skills, and deep experience with data visualization and BI tools. The role also requires experience with advanced statistical modeling or machine learning techniques. The ideal candidate will have strong analytical and problem-solving skills, excellent communication and presentation skills, and the ability to work independently and collaboratively. The role offers a comprehensive benefits program, including insurance, flexible paid time off, parental leave, wellness initiatives, ongoing education and development opportunities, and a growing corporate social responsibility program.

Senior Product Manager

Company: ExtraHop

Location: USA

Posted Dec 07, 2024

ExtraHop is seeking a world-class product management team to join their mission of providing security teams with intelligence to confront and stop advanced threats. This is an individual contributor role that will lead the growing portfolio of behavioral heuristic and IOC based detection capabilities. The role requires strong product management and security domain expertise, as well as experience in driving cross-functional alignment.

Associate Director - Client Partnerships

Company: Axios

Location: USA

Posted Dec 07, 2024

The text is about Axios, a media company seeking an Associate Director Client Partnerships to join their advertising team in New York. The role involves selling to organizations and agencies in the communications, PR, advertising, AdTech, RMN, and marketing industry, with a focus on new business to build Axios revenue through successful partnerships across Axios Communicators and Media Trends portfolios. The ideal candidate should have 5+ years of experience in sales, established relationships with key agencies and brands, knowledge of digital media, online marketing technology, and Axios' competitive landscape, and excellent cross-functional collaboration skills.

Senior Product Designer - CMS Authoring

Company: Webflow

Location: USA

Posted Dec 07, 2024

Webflow is seeking a Senior Product Designer to focus on content authoring and management workflows in their CMS. The role offers a competitive cash compensation package tailored to different geographic markets, with a focus on cost of labor. The candidate should have experience in designing end-to-end projects in complex products, preferably with experience in CMS, blogging software, notetaking apps, or products where users compose a significant amount of content. The ideal candidate should champion customer insights, demonstrate a history of shipping features, and have experience with Webflow and other web design and development tools.

Regional Cloud GTM Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana is seeking a driven Regional Cloud GTM Manager to lead and execute partnerships with AWS and Google Cloud in the US. The role involves coselling, comarketing, and working closely with sales and marketing teams. The candidate should have 10+ years of experience in building SaaS ISV partnership programs, expertise in AWS and Google Cloud services, and a history of consistent goal achievement.

Strategic Channel Manager

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

Grafana Labs is seeking a Channel Manager for US Commercial Partners to develop and execute a partner go-to-market strategy. The role requires managing an emerging partner community, driving revenue growth, and collaborating with various teams. The OTE compensation range is $250,000 - $272,000.

Regional VP Sales

Company: Quantum Metric

Location: USA

Posted Dec 07, 2024

Quantum Metric is a leader in Continuous Product Design, helping organizations put customers at the heart of everything they do. They capture insights from 40% of the world's internet users, supporting nationally recognized brands in various industries. The company has a diverse and inclusive culture, with a focus on empowering employees to become the best version of themselves. The role of Regional Vice President of Sales involves defining and executing the regional sales strategy, recruiting and mentoring sales reps, and ensuring cross-functional alignment with other teams. The ideal candidate is a startup enthusiast with a proven track record of defining sales strategies, running metrics-driven sales teams, and achieving sales results in new markets.

Director - GTM Tools and Technology Operations

Company: Grafana Labs

Location: USA

Posted Dec 07, 2024

The text describes a job posting for a Director of GTM Tools and Technology Operations in a rapidly growing company. The role involves leading a team to scale operational capabilities, create a scalable GTM technology stack, and ensure robust security practices. The ideal candidate should have 10+ years of experience in marketing, sales, and GTM technologies, as well as strong leadership and communication skills.

Senior P&C Business Partner

Company: Nextech

Location: USA

Posted Dec 07, 2024

Nextech is a leader in specialty healthcare technology solutions, offering competitive pay, a generous bonus structure, great healthcare, and many other benefits. They are committed to hiring and retaining talent, with a focus on diversity and inclusion. The Principal PampC Business Partner role involves driving strategic HR initiatives, providing expert guidance, and aligning HR strategies with business objectives.

Enterprise Business Development Rep - Embedded Payroll Partnerships

Company: Gusto, Inc.

Location: USA

Posted Dec 07, 2024

Gusto Embedded Payroll is an API-based product that enables software developers to embed and customize payroll directly into their software. It works in any type of platform, serving small and medium businesses, SaaS business operations, fintech, neobanks, and more. The product is built on the infrastructure that services tens of millions of paychecks and tens of thousands of tax codes. The role of an Enterprise Business Development Representative for Gusto Embedded Payroll is to connect people and help drive innovation within Gusto and the $10b+ industry. The primary responsibility is to build the pipeline for Gusto Embedded, qualify opportunities, and help build relationships with executives at target accounts.

Lead Business Analyst - Healthcare

Company: Nuna

Location: USA

Posted Dec 07, 2024

The text discusses Nunas products, which aim to simplify the operationalization of value-based care. The role involves working with a cross-functional team to develop new iterations of Nunas products, understand payers and providers' needs, and collaborate with Product Managers, Engineering, and Design to extend Nunas products. The role requires a Bachelor's degree, 5+ years of experience in healthcare data and payer processes, and strong communication skills.

Customer Success Manager - SMB

Company: Cobalt

Location: USA

Posted Dec 07, 2024

Cobalt is looking for a top customer success manager to join their SMB team and help customers build and grow successful security testing programs. The candidate will own the overall relationship with assigned clients, increase adoption, ensure retention, drive increased growth and satisfaction, establish a trusted strategic advisor relationship with each assigned client, develop, prepare and nurture customers for advocacy, build successful security testing programs for their customers, act as the voice of the customer internally, monitor day-to-day service execution and customer satisfaction, work with customers to establish critical goals or other key performance indicators, manage the annual renewal process for customers, work to identify and develop upsell opportunities, program manage account escalations, interface with internal and external C-level executives, and team directly with Sales to build a great customer experience.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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