Excellent Customer Service Jobs in USA

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Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Graphic Designer

Company: MasteryPrep

Location: USA

Posted Dec 07, 2024

MasteryPrep is looking for a talented creative to join their Academic Product Creation team. The role involves collaborating with Curriculum Developers and the Design Manager to bring their curriculum to life in both digital and print formats. The best candidate will enjoy the personal challenge of continuous improvement and be a key player in their mission to level the educational playing field. The role requires prioritizing tasks, maintaining clear communication, contributing to a positive work environment, and meeting KPIs. MasteryPrep is a growing edtech company with a strong mission to change the lives of low-income students.

Senior Director of Technical Program Management

Company: PayNearMe

Location: USA

Posted Dec 07, 2024

PayNearMe is a company that develops technology to facilitate the end-to-end customer payment experience, making it easy for businesses to accept, disburse, and manage payments. They offer a modern and reliable platform that lowers the total cost of payments by increasing acceptance rates, driving self-service, and simplifying exceptions. The company has over 200 employees, closed a $45M Series D round in June 2023, and is processing over $30B in payments annually. They are headquartered in Silicon Valley with employees distributed across the US. The Senior Director of Technical Program Management role focuses on establishing and scaling strategic technical program management practices to align operational processes with long-term business objectives.

L1 EUX Engineer

Company: Bluemantis

Location: USA

Posted Dec 07, 2024

The Support Center Analyst AAT provides first line technological support to Managed Services contracted clients. They are responsible for problem determination, incident recording, and resolution of customer issues. This is an entry level position focused on end user account administration tasks.

Senior Manager, Customer Success

Company: insightsoftware

Location: USA

Posted Dec 07, 2024

InsightSoftware is a global provider of comprehensive solutions for the Office of the CFO. They believe an actionable business strategy begins and ends with accessible financial data. The company offers solutions across financial planning and analysis, accounting, and operations to transform how teams operate and empower leaders to make timely and informed decisions. They enable automated processes, deliver trusted insights, boost predictability, and increase productivity. The company is seeking a Senior Manager Customer Success to lead the customer success team and drive customer satisfaction and retention.

Medical Policy Writer

Company: Cohere Health

Location: USA

Posted Dec 07, 2024

Cohere Health is a fast-growing clinical intelligence company that is improving lives at scale by promoting the best patient-specific care options using leading-edge AI combined with deep clinical expertise. The company's solutions have been adopted by health insurance plans covering over 15 million people, and revenues and company size have quadrupled. Cohere Health is looking for a Medical Policy Writer to join a rapidly growing digital health company. The role involves policy development, facilitation, updates and maintenance, stakeholder engagement and communication, quality assurance and review, training and development, and documentation and process management.

AI-Enabled Insights Analyst

Company: Airbnb

Location: USA

Posted Dec 07, 2024

The text describes a job posting for an AI-Enabled Insights Analyst position at Airbnb. The role involves leveraging AI technologies to improve research methods, providing AI-powered analytical services, contributing to data analysis, and communicating insights. The ideal candidate should have a Bachelor's degree in a relevant field, experience with NLP, and proficiency in Python or R. The position is remote-eligible and requires working in the Pacific Time Zone.

Director - Global Payroll

Company: Anaplan

Location: USA

Posted Dec 07, 2024

Anaplan is seeking a Director of Global Payroll with extensive payroll expertise to lead and collaborate with various teams to optimize operational excellence and manage risk. The role involves developing and implementing strategies to scale payroll operations, recruit and develop talent, and ensure compliance with international laws and regulations. The ideal candidate should enjoy a hybrid work schedule and have experience with Workday systems and ADP WFN.

Director, Mid-Market Sales

Company: DevRev

Location: USA

Posted Dec 07, 2024

The Director MidMarket Sales East is responsible for driving success in a designated MidMarket region in the Americas. Responsibilities include driving ARR growth, developing US GTM strategy, working with Marketing and Partnership teams, hiring and managing a high-performing sales team, fostering a collaborative sales environment, delivering accurate forecast reports, using data-driven insights for decision-making, ensuring sales team organization, partnering with Product and Engineering teams, and having 10+ years of sales experience and management experience.

Senior Design Manager - Commerce Growth

Company: HubSpot

Location: USA

Posted Dec 07, 2024

The text is a job description for a Senior Design Manager position at Commerce Hub, a growth-focused company. The role requires product-focused growth experience, strong design skills, and the ability to collaborate with cross-functional teams. The company values empathy, curiosity, and building influence in a large dynamic organization. The job offers a cash compensation range of $200,000 - $320,000 annually, along with additional benefits and perks.

Sr. Manager - Engineering, Enterprise Applications

Company: Cribl

Location: USA

Posted Dec 07, 2024

This is a high-level opportunity for a Sr Manager of Engineering on Enterprise Applications at Cribl. The role involves leading the design and execution of the Enterprise Applications strategy, managing a team of developers and administrators, and collaborating with Product Managers. The successful candidate will have 5+ years of experience as a Salesforce developer/architect, 3+ years of team management experience, and extensive knowledge of Salesforce architecture. The role offers a competitive salary, benefits package, and the opportunity to work in a fast-growing SaaS company.

Planning & Execution Manager

Company: Renaissance

Location: USA

Posted Dec 07, 2024

Renaissance is a global leader in preK12 education technology, offering solutions to help educators analyze, customize, and plan personalized learning paths for students. The company has over 13% of US schools using their solutions and is present in more than 100 countries. They value trust, winning together, owning actions, and growing and evolving. They are seeking a manager to partner with Sales Area Vice Presidents and execute forecasting, pipeline management, and territory assignment processes.

Director, Go To Market Operations

Company: CloudFactory

Location: USA

Posted Dec 07, 2024

This job posting is for a dynamic Revenue Operations Leader to drive and optimize revenue processes at a leading AI company. The role involves overseeing the entire revenue generation process, collaborating with various departments, optimizing processes, managing revenue streams, and implementing technology solutions. The company offers competitive salary, comprehensive benefits, and the opportunity to work with a forward-thinking AI team.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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