Excellent Customer Service Jobs in USA

531,828 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Retail Marketing Director

Company: Golden Hippo

Location: USA

Posted Dec 01, 2024

The job posting is for a Retail Marketing Director position at Golden Hippo, a company that creates best-in-class products for health and wellness. The job requires 10+ years of brand and retail marketing experience, with a focus on pet food and retail marketing. The company offers a range of benefits, including comprehensive healthcare coverage, tuition reimbursement, and professional development opportunities.

Sr. SAP Technical Account Manager

Company: Protera

Location: USA

Posted Dec 01, 2024

Protera Technologies is a global public cloud services management provider looking for a Technical Account Manager to support and administer SAP activities for a group of customers. The role involves designing, implementing, and deploying SAP solutions, as well as managing and overseeing critical SAP and related system portfolios.

Data Analytics Associate- Public Safety

Company: Mark43

Location: USA

Posted Nov 30, 2024

Mark43 is seeking a Data Analytics AssociatePublic Safety with experience in customer service and an interest in data analysis. The role involves collaborating with public safety professionals, providing practical support and guidance, and developing data analytics dashboards and reports.

Implementation Lead

Company: SmarterDx

Location: USA

Posted Nov 30, 2024

The job posting is for an Implementation Lead position at SmarterDx, a company that builds clinical AI for revenue cycle management. The role requires experience in healthcare, revenue cycle processes, and project management. The company offers competitive compensation, benefits, and a remote-first work environment.

Client Principal

Company: Nearform

Location: USA

Posted Nov 30, 2024

Nearform is a digital and AI engineering consultancy seeking a Client Principal to join their North American team. The role involves expanding the client base, fostering lasting relationships, and driving revenue generation. The company offers a positive company culture, work-life balance, and opportunities for growth.

Systems Administrator Engineer

Company: SonicWall

Location: USA

Posted Dec 01, 2024

SonicWall is a cybersecurity company with over 30 years of experience, providing security solutions to organizations worldwide. The company is looking for a System Administrator to join their team, with responsibilities including analyzing logs, troubleshooting, and implementing security solutions.

Solutions Engineer

Company: Northbeam

Location: USA

Posted Nov 30, 2024

Northbeam is building a marketing intelligence platform for growth, and they're looking for a Solutions Engineer to join their team. The role involves guiding new customers through the integration process, troubleshooting issues, and improving documentation. The ideal candidate has experience with software engineering, customer support, and technical skills such as SQL, JavaScript, and HTML.

Client Success Manager, Enterprise

Company: Bazaarvoice

Location: USA

Posted Nov 30, 2024

The Client Success Manager Senior CSM Enterprise role is a critical client-facing position responsible for driving adoption, increasing satisfaction, and identifying opportunities for expansion. The role involves advising clients on strategies to maximize the value of their Bazaarvoice products and solutions, delivering quarterly business reviews, and managing client lifecycle.

Director - User Insights

Company: DuckDuckGo

Location: USA

Posted Nov 30, 2024

DuckDuckGo is a privacy-focused company that has been building its all-in-one product for over a decade. They have a private search engine, browser, and extensions that have been downloaded over 250 million times. They are looking for a Director of User Insights to help shape their all-in-one privacy solution and join their mission to show the world that protecting online privacy can be simple.

Product Designer

Company: Reddit

Location: USA

Posted Dec 01, 2024

Reddit is a community-driven platform with a focus on shared interests, passion, and trust. The Safety Org is one of its largest divisions, working to create tools and facilitate workflows for internal admins and agents, as well as users on the platform.

Staff Front End Engineer

Company: UpKeep

Location: USA

Posted Nov 30, 2024

The job description is for a Staff Software Engineer at UpKeep, responsible for driving success of initiatives, providing technical leadership, and collaborating with cross-functional teams. The ideal candidate has 10+ years of programming experience, excellent frontend development skills, and experience with cloud services and containerization technologies.

Account Executive - Strategic

Company: Weights & Biases

Location: USA

Posted Nov 30, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for an Account Executive to sell their software and services. The role requires 5+ years of progressive SaaS software sales experience and a track record of success in closing business in large complex enterprise accounts.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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