Excellent Customer Service Jobs in USA

531,869 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Content Manager

Company: Buildout

Location: USA

Posted Nov 27, 2024

Buildout is a company that provides CRE software products and services to help brokers find and transact properties. They are looking for a Content Manager to guide and develop content creation process. The role involves researching and defining target audiences, creating content for various platforms, and tracking analytics.

Sr. GTM Enablement Program Manager - HR Tech

Company: Lattice

Location: USA

Posted Nov 27, 2024

The job posting is for a GTM Enablement team member who will partner with leadership to design and deliver sales training programs, product launch enablement, and cross-functional collaboration. The ideal candidate has 2+ years of SaaS sales enablement experience, strong organizational skills, and fluency in GTM business metrics.

Director, Product Marketing - Launch Team

Company: StackAdapt

Location: USA

Posted Nov 27, 2024

StackAdapt is a self-serve advertising platform looking for an experienced leader to join their team as Director of Product Marketing. The company is a remote-first company and encourages candidates from all backgrounds to apply.

Principal Governance Risk & Compliance Analyst

Company: Red Canary

Location: USA

Posted Nov 27, 2024

Red Canary is a cybersecurity company that protects organizations from cyber threats. They offer a range of services, including governance, risk, and compliance, and are committed to improving security outcomes for all.

Collections Supervisor

Company: Workiva

Location: USA

Posted Nov 27, 2024

The job posting is for a Collections Supervisor role, requiring a proactive leader with a passion for collections and customer experience. The role involves supervising a team, developing collections strategies, and analyzing team performance metrics.

Sales Development Representative

Company: CentML

Location: USA

Posted Nov 27, 2024

CentML is a company that aims to make AI accessible for innovation. They are looking for a Sales Development Representative to generate new sales opportunities and add qualified leads to their sales funnel.

Technical Designer

Company: Trafilea

Location: USA

Posted Nov 27, 2024

Trafilea is a dynamic and innovative Tech Ecommerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They foster a culture of collaboration, innovation, and continuous learning, and are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Staff iOS Engineer - Pricing & Booking Settings

Company: Airbnb

Location: USA

Posted Nov 27, 2024

Airbnb is looking for a Staff iOS engineer to help craft the next generation of tools for hosts. The team empowers hosts to run their business by providing tools and education. As a Staff Engineer, you will help drive technology and implementation strategy to directly help hosts.

Staff Android Engineer - Pricing & Booking Settings

Company: Airbnb

Location: USA

Posted Nov 27, 2024

Airbnb is looking for a Staff Android Engineer to help craft the next generation of tools for hosts. The team empowers hosts to run their business by providing tools and education. As a Staff Android Engineer, you will help drive technology and implementation strategy to help hosts run their business daily.

Customer Success Manager

Company: ElevenLabs

Location: USA

Posted Nov 27, 2024

ElevenLabs is a hyper-growth startup that has built advanced AI voice models and products. They have reached 1 million users and partnered with major publishers. The company is backed by leading tech and AI investors and is hiring for a Customer Success Manager role.

Sr. Director - Demand Platform Operations

Company: OpenX

Location: USA

Posted Nov 27, 2024

OpenX is seeking a Sr Director Demand Platform Operations to manage the technical integrations, operations, and primary relationships with OpenX's tier 1 and 2 DSP partners. The role requires a revenue-led, highly motivated self-starter with a track record of success in managing and leading best-in-class Account Operations or Technical Customer Success teams in the programmatic space.

Staff Fullstack Engineer - Community Support Platform - Chatbot

Company: Airbnb

Location: USA

Posted Nov 27, 2024

The text describes a job opening at Airbnb for a Staff Engineer to work on a chatbot product team. The role involves creating innovative user experiences, driving technical vision, and delivering scalable solutions. The company is committed to inclusion and diversity.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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