Excellent Customer Service Jobs in USA

531,631 open positions · Updated daily

Looking for Excellent Customer Service jobs in USA? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the USA area.

Employee Experience Specialist - Global Customer Care

Company: First Advantage

Location: USA

Posted Dec 02, 2025

First Advantage is a global company that values its employees and fosters a positive workplace culture. The company is seeking an Employee Experience Specialist to facilitate engagement activities, generate impactful communications, and collaborate with cross-functional teams to enhance the employee experience and organizational effectiveness.

Client Manager

Company: TrueML

Location: USA

Posted Dec 02, 2025

TrueAccord is looking for a Client Manager to join their team and manage relationships with important clients, including large financial institutions. The role involves proactive account management, driving scalable processes, managing feedback loops, identifying improvement opportunities, fostering client growth, interpreting data insights, and providing consultative guidance. The ideal candidate should have a bachelor's degree or relevant experience, experience in client management or customer service, preferably in the collections industry, and strong communication, problem-solving, and leadership skills.

Strategic Sales Programs and Enablement Partner

Company: Newsela

Location: USA

Posted Dec 02, 2025

The role is for a high-impact partner in the Strategic Sales organization who will translate strategy into disciplined execution and scalable enablement. The ideal candidate will have experience in strategy and operations, sales enablement, program management, or a chief of staff style role within high-growth B2B SaaS. The role involves owning GTM playbooks, leading strategic initiatives, creating enablement content, and driving cross-functional alignment.

Senior IT Engineer - Enterprise Applications & Infrastructure

Company: Weedmaps

Location: USA

Posted Dec 02, 2025

The job description outlines a Senior IT Engineer role at Weedmaps, focusing on managing enterprise applications and infrastructure, collaborating with cross-functional teams, and ensuring security compliance. Required qualifications include experience with cloud platforms, scripting, and compliance frameworks. The position offers a competitive salary range and comprehensive benefits, including health, retirement, and PTO.

Sr. Customer Success Manager

Company: Platform Science

Location: USA

Posted Dec 02, 2025

Platform Science is an open IoT platform founded in 2015 that partners with fleets, application developers, vehicle manufacturers, and equipment providers in the transportation industry. They value diversity, innovation, and empathy in their company culture. The Senior Customer Success Manager role involves implementing, managing, and growing relationships with enterprise-level accounts, acting as a trusted advisor, and driving customer adoption and retention of Platform Science solutions.

Senior Business Recruiter

Company: Apollo.io

Location: USA

Posted Dec 02, 2025

The role is for a Senior Business Recruiter to join the recruiting team and own the end-to-end recruiting process for mid and senior-level roles in Sales and Marketing. The recruiter will develop sourcing strategies, build talent pipelines, conduct phone screens, lead interviews, provide a great candidate experience, and collaborate with business leaders. The ideal candidate should have 7+ years of experience in full-cycle recruiting, preferably for Sales, Revenue, and Marketing roles in a SaaS environment.

General Manager - Title & Escrow Services

Company: Truehold

Location: USA

Posted Dec 02, 2025

The General Manager Title & Escrow role involves building and scaling a national title and escrow operation to support a rapidly growing SFR acquisitions business. The position requires strategic vision, operational execution, organizational design, talent development, and strategic underwriter partnership management. The ideal candidate has extensive experience in title and escrow operations, a strong network in the industry, and a track record of scaling operations in high-growth environments.

Team Lead Coordinator - Internal Candidate

Company: PaceMate

Location: USA

Posted Dec 02, 2025

PaceMate is seeking a Remote Team Lead Coordinator Lead to guide clinical decision making and support the clinical team. The role involves decision making, education, alert triage, team assignments, and maintaining knowledge of PaceMate products. The company offers a robust compensation and benefit package, and is a top healthcare technology company.

Director - Merchandising

Company: iHerb

Location: USA

Posted Dec 02, 2025

The Director of Merchandising is a strategic leader responsible for driving growth and profitability for their category. They develop and execute strategies related to product pricing, promotions, vendor relations, and category focus. The role involves hiring and managing a team, negotiating with vendors, analyzing category metrics, and differentiating iHerb from competitors. The position requires strong analytical skills, business expertise, and the ability to align global and regional merchandising strategies.

Manager, Software Engineering - Billing

Company: Figma

Location: USA

Posted Dec 02, 2025

This job description highlights Figma's search for an engineering leader to drive growth and innovation through billing systems and product development. The role emphasizes collaboration across teams, team management, and contributing to a diverse workplace while offering competitive benefits and career growth opportunities.

Solutions Consultant

Company: Dscout

Location: USA

Posted Dec 02, 2025

Dscout is a leading experience research platform used by top brands like Sonos, Spotify, Duolingo, and Best Buy. They are expanding their team and seeking a Solutions Consultant to join their presales team. The role involves partnering with account directors, supporting discovery conversations, delivering customized demos, and providing structured feedback to product and marketing teams.

Engineering Manager - Feeds Experience

Company: Reddit

Location: USA

Posted Dec 02, 2025

The role involves leading engineering teams to enhance Reddit's feed experiences, requiring expertise in software development and user-centric design. Benefits include comprehensive healthcare and flexible time off.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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