Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Wealth Strategy Associate

Company: UBS

Location: Washington, DC

Posted Jan 24, 2025

UBS is seeking a Wealth Strategy Associate for their Washington, DC Wealth Management Office. The role involves assisting financial advisors in client conversations, developing customized asset allocation strategies, supporting business development, and performing business analytics. UBS offers flexible working arrangements and a purpose-led culture. The ideal candidate should have series 7 and 66 licenses, 1-2 years of client service experience, a bachelor's degree in Business Management or Finance, strong communication skills, and proficiency in Microsoft Office Suite.

Budget Analyst (Non Profit)

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Sr. Marketing Project Manager (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 24, 2025

Fannie Mae is seeking a Sr. Marketing Project Manager (Flexible Hybrid) with 3-5 years of relevant experience. The role involves project management, audience expertise, business insight, effective communication, strategy development, and cross-functional collaboration. The ideal candidate should have experience in multifamily loan products, B2B financial services, or the mortgage industry. Skills in Excel, PowerPoint, and PowerBI are desired. Fannie Mae offers a diverse and inclusive workplace with comprehensive benefits.

Product Security Engineer

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Meta is hiring a Product Security Engineer to identify and resolve vulnerabilities in their products, including Instagram, WhatsApp, Oculus, and Portal. The role involves security reviews, providing developer guidance, and building automated analysis frameworks. The ideal candidate should have a degree in Computer Science, 2+ years of experience in finding vulnerabilities in interpreted languages, and knowledge of secure code development. Meta is committed to equal employment opportunities and offers competitive compensation with benefits.

SFA/Finance Manager

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Mercy Care Management Coordinator

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Mercy Care Management Coordinator analyst. The role involves collaborating in the case management process to facilitate appropriate healthcare outcomes for members. The coordinator will provide care coordination, support, and education using care management tools and resources. They will also utilize knowledge of program requirements and community resources to facilitate physical and behavioral healthcare and social services. The ideal candidate should have 2+ years of experience in medical or behavioral health care and proficiency in Microsoft Office applications. A Bachelor's degree is required. The pay range is $21.10 - $49.08, with additional benefits including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, education assistance, and more. The application window closes on 01/30/2025.

Scrum Master

Company: CVS Health

Location: Washington, DC

Posted Jan 24, 2025

CVS Health is seeking a Scrum Master to lead an agile-based SDLC for complex technology and business projects. The role involves maintaining process documentation, coaching teams on agile principles, and ensuring transparency in tracking systems. The ideal candidate should have 3-5+ years of work experience and Scrum Master experience, with strong problem-solving, collaboration, and communication skills. The company offers competitive pay, comprehensive benefits, and opportunities for professional growth.

AP Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

The Accounts Payable Specialist role involves managing daily invoices, vendor statements, and expense reports, ensuring accuracy in general ledgers, and resolving unpaid invoice issues. The role requires an Associate's or Bachelor's degree in Accounting, 3-6 years of experience in Accounts Payable, and proficiency in Excel. Preferred skills include experience in manufacturing or professional services industries and knowledge of specific software. Addison Finance & Accounting offers competitive salaries, benefits, potential for permanent employment, and professional development opportunities.

Strategic Compliance Program Manager

Company: Meta

Location: Washington, DC

Posted Jan 24, 2025

Senior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A global software and entertainment apps company in Seattle, WA is seeking a contract Senior Accountant for a minimum of 6 months. The role involves reconciling fixed assets, prepaid, and revenue accounts, preparing month-end journal entries and GAAP financial statements, and working closely with FP&A for analysis. The ideal candidate should have a Bachelor's in Accounting, 4+ years of relevant corporate accounting experience, fluency with JDEdwards and Excel, and the ability to work in a fast-paced environment.

Junior Accountant

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

Marketing Communications Specialist

Company: Addison Group

Location: Washington, DC

Posted Jan 24, 2025

A creative nonprofit association in downtown DC is hiring a Marketing Communications Specialist. The role involves creating content for various channels, strategizing messaging for campaigns, and managing multiple projects. The ideal candidate should have 2-5+ years of relevant experience, a degree in Marketing or Communications, and proficiency in Microsoft Office and Adobe Creative Suite.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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