Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Active Directory Engineer - REMOTE (Engineer Systems 3) - 4298

Company: Alion Science and Technology

Location: Washington, DC

Posted Jan 23, 2025

HII-TSD is seeking a Senior Active Directory Engineer for a fully remote role supporting the U.S. Courts Administrative Office. The role involves assisting with Inter-Forest User Migrations, Account Management, Provisioning, and AD Infrastructure. Key responsibilities include troubleshooting, maintaining AD management tools, creating training materials, and managing multiple projects. Essential requirements include 5 years of relevant experience with a Bachelor's degree, advanced knowledge in AD architecture, DNS, Kerberos, Windows Authentication, and strong networking skills. Preferred skills include experience with Quest Migration Manager for AD, Identity & Access Management concepts, ADFS, MFA, and SSO.

Front Desk Associate, Anthem Row

Company: Equinox

Location: Washington, DC

Posted Jan 23, 2025

Equinox Group, a high-growth collective of influential lifestyle brands, is seeking energetic Front Desk Associates. The company, known for its brands like Equinox, Blink, Pure Yoga, SoulCycle, Equinox Hotels, and Equinox Media, is committed to high-performance living and innovation. The role involves professionally greeting members, scanning ID's, answering phones, addressing queries, maintaining a clean work area, and providing top-notch customer service. Candidates should have at least one year of customer service experience, be reliable, professional, computer literate, and friendly. They must be able to perform physical tasks like standing for long periods, walking, and lifting up to 50 lbs.

SaaS Sales Executive

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is currently recruiting for a Sales Executive role in a dynamic digital marketing firm. The ideal candidate will be a mid to high-level professional with 1-2+ years of consulting sales and cold calling experience. They should possess excellent communication skills, a strong entrepreneurial spirit, and the ability to understand customer sales goals and challenges. The role involves maintaining a sales pipeline, identifying new leads, managing the sales cycle, and cultivating client relationships. The company values achieving excellence and maintaining a competitive spirit in tech sales.

LIHTC Senior Underwriter (Flexible Hybrid)

Company: Fannie Mae

Location: Washington, DC

Posted Jan 23, 2025

Fannie Mae is seeking a LIHTC Senior Underwriter with 6 years of experience in underwriting and closing LIHTC proprietary fund investments. The role involves managing origination of new investments, screening and modeling LOIs, underwriting and closing investments, assessing risk profiles, coordinating with internal teams, and recommending business solutions. The candidate should be a self-starter, team player, and have strong analytical and communication skills. Fannie Mae offers a flexible hybrid work environment and competitive benefits.

Operations Manager

Company: CVS Health

Location: Washington, DC

Posted Jan 23, 2025

New Logo Account Executive - Tech/Media

Company: ServiceNow

Location: Washington, DC / Remote

Posted Jan 23, 2025

Business Development Representative

Company: Addison Group

Location: Washington, DC

Posted Jan 23, 2025

Addison Group is currently recruiting for a Business Development Representative role in the DC area. The position offers a meaningful career in sales with opportunities for creativity, learning, and advancement. The ideal candidate should be highly motivated, personable, and a self-starter. Responsibilities include collaborating with the sales team, identifying new leads, and maintaining sales meetings. Requirements include a BA/BS degree, self-motivation, sales experience, strong organizational skills, proficiency in Microsoft Office, and superior communication skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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