Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

VP, Information Security - Technology Management

Company: Fannie Mae

Location: Washington, DC

Posted Jan 21, 2025

Fannie Mae is seeking a VP of Information Security - Technology Management to set the strategic direction for cybersecurity and information security architecture across cloud, on-prem, and hybrid environments. The role involves developing cybersecurity architecture, building technology target states and roadmaps, and ensuring cybersecurity technologies remain viable, scalable, and aligned to business needs. Key responsibilities include developing the cybersecurity architecture, leading the implementation of strategies for maturing the enterprise cyber security posture, driving adoption of cyber security best practices for emerging technologies, and establishing detailed InfoSec technical integration/API architecture for security tools. The ideal candidate will have 10+ years of experience managing security architecture and tools in a cloud-native environment, strong background in IAM and credentials management solutions, and experience with AWS, Azure, and/or GCP.

Gastroenterologist Physician

Company: CommonSpirit Health

Location: Federal Way, Washington

Posted Jan 21, 2025

Virginia Mason Franciscan Health, formed by the merger of Virginia Mason and CHI Franciscan Health, is recruiting a BC/BE general gastroenterologist for the Tacoma Metro Area and affiliated hospitals. The position offers a collegial, multidisciplinary environment with high-quality, evidence-based, patient-centered care. The Center for Digestive Health, a destination program for digestive health concerns, provides over 76,000 clinic visits, 55,000 endoscopic procedures, and 9,000 surgeries annually. Virginia Mason Franciscan Health, with 11 hospitals and nearly 300 sites of care, offers competitive compensation, comprehensive benefits, and a beautiful Pacific Northwest location.

Global Program Content Manager

Company: Brivo

Location: Washington DC

Posted Jan 21, 2025

Brivo is looking for a Global Program Content Manager to create engaging content for partner programs, with a focus on the API Technology Partner Program. The ideal candidate should have a deep understanding of partner ecosystems, strong writing and project management skills, and a proven track record in content creation for partner programs. The role involves content development, program management, and collaboration with cross-functional teams. Brivo offers a competitive compensation package and the opportunity to work with cutting-edge technology.

Receiver - Georgetown University Law School

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Warehouse Worker role at Aramark involves receiving and processing incoming products, preparing orders for transport, and performing inventory and quality control duties. The worker ensures the warehouse is clean and organized, adhering to facility protocols and safety standards. The hourly rate of pay is $21.59, with a range of comprehensive benefits including medical, dental, vision, and work/life resources. Key responsibilities include inspecting products, organizing and storing them, and conducting routine physical inventory counts. The role requires strong communication skills, basic computer skills, and the ability to lift up to 50 lbs. Aramark is committed to equal employment opportunities and fostering professional growth.

Urologist (Providence Medical Group - Northwest Washington)

Company: Providence

Location: Everett, Washington

Posted Jan 21, 2025

Providence Medical Group is recruiting a full-time Urologist for its esteemed group in Snohomish County, WA. The role involves clinic visits, procedures, surgical cases, and on-call coverage at Providence Regional Medical Center Everett. The position offers a friendly, collaborative environment with opportunities for growth and learning. Compensation ranges from $417,393 to $597,147.20 per year, including potential incentives and benefits. Everett, the location, offers a blend of industrial history, technology, and natural beauty with attractions like the Flying Heritage Museum and Jetty Island Beach.

Program Content Manager

Company: Brivo

Location: Washington DC

Posted Jan 21, 2025

Brivo is looking for a skilled Program Content Manager to focus on content creation for partner programs, with a significant emphasis on the API Technology Partner Program. The ideal candidate should have a deep understanding of partner ecosystems, strong writing, editing, and storytelling abilities, excellent project management skills, and a passion for partner engagement and success. The role involves crafting high-impact content, supporting partner tools and resources, and collaborating with cross-functional teams to ensure program success and alignment with organizational goals. The qualifications include a Bachelor's degree, 3+ years of experience in content creation or partner program management, and a proven track record in developing content for partner positioning and marketing campaigns.

Senior Regional Business Manager, Site of Care - Immunology (Great Lakes) - J&J Innovative Medicine

Company: Johnson & Johnson

Location: Washington, DC

Posted Jan 21, 2025

Johnson & Johnson is recruiting for a Senior Regional Business Manager, Site of Care, to lead the Great Lakes region, encompassing Indiana, Michigan, Ohio, West Virginia, Kentucky, Washington D.C., and Pennsylvania. The role involves expanding sales of Immunology products, assessing sales opportunities, and developing strategic plans. The candidate must have a Bachelor's degree, at least five years of pharmaceutical sales experience, and strong leadership skills. The base pay range is $131,000 to $226,550, with potential for a performance bonus and company car. Johnson & Johnson values diversity, equity, and inclusion, fostering a culture of belonging and innovation.

Store Manager II (Navy Yard)

Company: TD Bank

Location: Washington, DC

Posted Jan 21, 2025

Graphic Designer

Company: Govini

Location: Washington DC

Posted Jan 21, 2025

Govini, a company transforming Defense Acquisition with AI-enabled applications and best-in-class data, is seeking a creative Graphic Designer. The ideal candidate will have 24 years of experience with design tools, previous experience in print, web, and digital design, and a strong portfolio. They will be responsible for creating visually appealing marketing materials, maintaining brand standards, and collaborating with cross-functional teams. Govini is an Equal Opportunity Employer.

Registered Nurse

Company: DaVita

Location: Washington, DC

Posted Jan 21, 2025

DaVita Kidney Care is expanding its services to skilled nursing facilities (SNF) through DaVita Skilled Nursing Dialysis Services. This new team aims to provide industry-leading clinical quality to patients on-site, reducing the burden on patients and healthcare costs. The Registered Nurse (RN) role involves complete ongoing care of each patient, troubleshooting, and decision-making related to dialysis treatment. RNs will also partner with SNF staff for care coordination, conduct patient education, and provide direct patient care. The position requires previous dialysis nursing experience, a current RN license, and basic computer skills. DaVita offers comprehensive benefits, paid training, and opportunities for career growth.

Food Service Worker - Georgetown University

Company: Aramark

Location: Washington, DC

Posted Jan 21, 2025

The Food Service Worker role at Aramark involves assisting the manager with food preparation, maintaining cash receipts and meal records, and ensuring high standards of quality in food production and kitchen safety practices. The position offers a competitive hourly rate and comprehensive benefits programs, including medical, dental, vision, and work/life resources.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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