Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Staff Accountant

Company: Analytica

Location: Washington DC

Posted Dec 15, 2024

Analytica is seeking a Staff Accountant to perform various accounting and finance related duties, including accounts payable, accounts receivable, and payroll. The role also involves assisting with office administration duties and working with a diverse team of data and analytics professionals. The position requires a Bachelor's degree in Accounting or Finance, 2 years of experience in an accounting role, and previous payroll experience. The company is a leading consulting and information technology solutions provider to public sector organizations.

Physician – Endocrinology

Company: MultiCare Health System

Location: Tacoma, Washington

Posted Dec 15, 2024

MultiCare Health System is seeking a full-time BE/BC Endocrinologist for a 99% outpatient practice. The position offers competitive compensation, excellent benefits, career growth opportunities, and a supportive work environment. MultiCare is dedicated to its mission of partnering for healing and a healthy future, and values respect, integrity, stewardship, excellence, collaboration, and kindness.

Sales Engineer - Federal

Company: WalkMe

Location: Washington DC

Posted Dec 15, 2024

WalkMe is a pioneer in the Digital Adoption Platform (DAP) domain, empowering business leaders to leverage technology effectively. The company seeks a Sales Engineer to support the Account Executive, develop technical relationships, and communicate WalkMe's value to customers. The role requires extensive experience in SaaS sales, Federal Acquisition processes, and working with CRM systems like SFDC. WalkMe is committed to fostering an inclusive culture and offers flexible work arrangements, professional development, and comprehensive health care coverage.

Sr Distinguished Engineer - Cyber (Remote - Eligible)

Company: Capital One

Location: Washington DC

Posted Dec 15, 2024

This job posting is for a Sr Distinguished Engineer position at Capital One, specializing in Cybersecurity. The role involves articulating and evangelizing a bold technical vision, decomposing complex problems, ensuring technical design quality, serving as a cybersecurity expert, proactively identifying problems, and handling multiple projects simultaneously. The basic qualifications include a Bachelor's Degree and 9 years of experience in software engineering and solution architecture. Preferred qualifications include a Bachelor's or Master's Degree in Computer Science, 7+ years of Cybersecurity experience, and 10+ years of professional experience in system development. The role offers a competitive salary, benefits, and the opportunity to earn performance-based incentive compensation.

Physician - Family Medicine

Company: MultiCare Health System

Location: Olympia, Washington

Posted Dec 15, 2024

MultiCare Health System is seeking a Family Medicine physician for a position at Capital Medical Center in Olympia, Washington. The role offers ambulatory only Primary Care with embedded support services for a sustainable and enjoyable practice. Benefits include competitive compensation, substantial benefits package, generous time off, career growth opportunities, research opportunities, and a wellness program. MultiCare values respect, integrity, stewardship, excellence, collaboration, and kindness.

Senior Data Engineer (Python, Java, AWS)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

Capital One is seeking a Senior Data Engineer with a strong background in data engineering, communication skills, and a willingness to work in a cross-functional team. The role involves collaborating with Agile teams, working with a team of developers, utilizing programming languages like Java, Scala, Python, and Open Source RDBMS and NoSQL databases, and sharing a passion for staying on top of tech trends.

Program Manager III

Company: CAE

Location: Washington DC

Posted Dec 14, 2024

This position is responsible for overall program performance including schedule performance, cost performance, and customer affinity by executing the following duties. The ideal candidate should have a Bachelor's or Master's degree, at least 10 years of program management experience, and a strong background in earned value cost accounting and reporting. The role requires coordinating and working with cross-functional teams, strong communication skills, and Microsoft Office Suite skills. The position is eligible for DoD Personal Security Clearance and requires extensive travel.

Business Development Analyst

Company: BLN24

Location: Washington DC

Posted Dec 15, 2024

BLN24 is a winning digital creative agency supporting the US Federal Government. They seek a skilled New Business Development Analyst to join their team, responsible for identifying growth opportunities, creating strategies, and supporting proposal and capture processes. The role requires strong communication skills, problem-solving abilities, and experience in new business development. BLN24 offers competitive benefits, a flexible work environment, and a focus on employee well-being.

Manager, Machine Learning Engineering (Bank Tech)

Company: Capital One

Location: Washington DC

Posted Dec 14, 2024

This job posting is for a Capital One Machine Learning Engineer position in McLean, Virginia. The role involves working on an Agile team to productionize machine learning applications and systems at scale, with responsibilities including designing, building, and delivering ML models and components, solving complex problems, collaborating with cross-functional teams, retraining and monitoring models in production, leveraging cloud-based architectures, and ensuring code quality and responsible AI practices. Basic qualifications include a Bachelor's degree, at least 6 years of experience in data-intensive solutions, and programming experience with Python, Scala, or Java. Preferred qualifications include a Master's or doctoral degree, experience building production-ready data pipelines, and experience with industry-recognized ML frameworks and public cloud platforms.

Fair Lending Compliance Manager

Company: NewRez

Location: Washington DC

Posted Dec 15, 2024

The text describes a job position for a Fair Lending Compliance Manager. The role involves managing the company's fair lending program, ensuring compliance with laws and regulations, and overseeing fair lending monitoring and testing of lending portfolios. The manager is expected to advise on fair lending risk issues, partner with business unit managers, and ensure employees are trained to comply with fair lending requirements.

Talent Acquisition Manager

Company: Marsh McLennan

Location: Washington DC

Posted Dec 14, 2024

The Talent Acquisition Manager is responsible for developing and implementing a corporate recruiting strategy for the MMA East Region. They collaborate with hiring managers, participate in strategy meetings, and manage the entire recruitment life cycle. The role involves partnering with senior management, understanding market trends, and promoting the company's unique employee value proposition. The manager also builds relationships with departments, creates a positive candidate experience, and manages the interview and hiring process. They track recruitment records, establish offer package details, and provide recruiting summary and metrics-driven reporting.

Senior Microsoft Systems Engineer

Company: FINRA

Location: Washington DC

Posted Dec 15, 2024

The Senior System Engineer is responsible for implementing, testing, and documenting systems and components using core platforms and services such as Microsoft M365, Active Directory, Network File Servers, and PKI Certificate Services. The role involves reviewing and analyzing process and system specifications, designing and implementing operating systems and system software products, and ensuring the company's reliability, availability, and serviceability metrics are sustained and improved. The position also requires overseeing implementation of security guidelines, performing field-level hardware repairs and upgrades, and documenting and communicating status in a timely manner.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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