Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Tax Analyst

Company: MassMutual

Location: Washington DC

Posted Dec 14, 2024

The text describes a full-time Corporate Tax Department position at MassMutual in Springfield, MA. The role involves reducing the company's tax risks, providing high-quality tax advice, and ensuring compliance with tax laws. The team is composed of high-performing, collaborative, and agile tax professionals. The minimum qualifications include a Bachelor's degree in Accounting or Finance and 1+ years of state tax experience. The ideal qualifications include a CPA or MST, 2+ years of corporate state income tax experience, and experience in the insurance industry. The company offers competitive pay and benefits, and values ethics, integrity, and diversity.

Quality Control Principal

Company: Withum

Location: Washington DC

Posted Dec 13, 2024

The text describes a job posting for a Quality Control Principal at Withum, a technology-driven advisory and accounting firm. The role involves managing technical accounting and auditing matters, supporting complex clients, and contributing to the firm's regulatory compliance. The ideal candidate should have a Bachelor's degree in Accounting or Finance, 10+ years of public accounting experience, CPA licensure, and excellent technical knowledge of GAAP, GAAS, and other accounting standards. The position offers competitive compensation, benefits, and a bonus program. Withum is an equal opportunity employer and does not discriminate against otherwise qualified applicants.

Scrum Master (Hybrid Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 14, 2024

The job posting is for a Scrum Master Hybrid Schedule in the Information Technology category. The role requires 12+ years of experience in leading agile teams, process quality improvement, and change management. The team will deliver working software products through the agile SAFe methodology and implement Agile Scrum principles. The position offers a competitive salary range of $94,400 - $198,300.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Dec 14, 2024

The Senior Systems Administrator Engineer works under minimal supervision and performs manual and automated activities to ensure FINRA data centers meet defined quality standards. The job requires reviewing and analyzing process and system specifications, designing, implementing, maintaining, and administering operating systems and system software products. The employee is expected to ensure RAS metrics are sustained and improved, implement and update monitoring tools, and monitor system performance. They should document test plans, test and analyze equipment, and oversee implementation of security guidelines. The role also involves field level hardware repairs, interface with other teams, and document and communicate status in a timely manner.

Administrative Assistant (CR-AK-VA)

Company: Crown Consulting, Inc.

Location: Washington DC

Posted Dec 14, 2024

Crown Consulting Inc is seeking a motivated and self-driven Administrative Assistant to support their Headquarters team full-time in Arlington, VA. The candidate must have strong verbal and written communication skills, proficiency in Microsoft Office Suite, and experience working in a fast-paced environment. The role involves providing administrative support, overseeing office operations, assisting the HR team, processing purchase orders, and leading company events. Benefits include health dental and vision insurance, generous PTO and holidays, company-funded professional development, and a competitive 401k match.

Systems Support Engineer I (M-F 1130am-8pm)

Company: Red River

Location: Washington DC

Posted Dec 13, 2024

Red River Managed Services is seeking a Systems Support Engineer I to join their team at their headquarters in Chantilly, VA. The candidate will be responsible for working on a team at the Red River Service Desk, handling customer technical support requests and escalation, and maintaining user uptime and improving computing experiences through effective troubleshooting and problem identification. The ideal candidate must have at least one year of IT experience with IT administration and support, Windows desktop administration and management of Active Directory, DHCP, DNS, Office 365, and Intune. Preferred qualifications include a Bachelor's degree in a technical field, CompTIA A+ or Network+ certification, and Microsoft 365 Fundamentals and Administrator certifications.

Sr. Manager, Creative Sync, LatAm & US Latin

Company: Warner Music Group

Location: Washington DC

Posted Dec 14, 2024

The job description for the Sr Manager Creative Sync LatAm amp US Latin role at Warner Music Group is for a professional to secure music sync rights for recorded music in various entertainment mediums, including Film, TV, Advertising, Gaming, and Promos. The role requires excellent communication skills, a strong understanding of rights and fees, and pre-established relationships with music supervisors and other industry professionals. The ideal candidate should have a bachelor's degree or equivalent experience in Music or Music Industry, experience in clearance, and knowledge in Google Workspace, Box, DISCO Metadata Research. The role also involves developing and implementing innovative programs to increase awareness of artists and songs in different entertainment mediums.

Systems and Solutions Engineer

Company: Intel Corporation

Location: Washington DC

Posted Dec 14, 2024

Intel Federal LLC is seeking a Systems and Solutions Engineer to lead design analysis and implementation of component-level choices across integrated systems on performance features and cost. The role involves defining systems implementation and integration solutions, delivering end-to-end technical solutions, and collaborating with other teams to analyze next-generation requirements.

Director of Enablement

Company: HHAeXchange

Location: Washington DC

Posted Dec 14, 2024

HHAeXchange is a leading technology platform for home and community-based care, seeking a Director Enablement to drive enablement and market knowledge strategy. The role requires 10+ years of SaaS enablement experience, with a focus on building an enablement function supporting both go-to-market and operational functions in a fast-paced organization. The base salary range for this US-based full-time and exempt position is $160,000 - $175,000.

Luxury Sales Associate

Company: Brilliant Earth

Location: Washington DC

Posted Dec 14, 2024

The text describes a job posting for a Jewelry Consultant position at Brilliant Earth in Washington DC. The role involves providing exceptional customer service, utilizing sales strategies, and managing a high volume of sales leads. The ideal candidate should be able to work full-time, including weekends, and have a passion for customer service, exceeding sales targets, and attention to detail. The company offers competitive compensation, benefits, and a supportive work environment.

Staff Frontend Developer - REMOTE

Company: GEICO

Location: Washington DC

Posted Dec 13, 2024

GEICO is seeking an experienced Engineer to drive their insurance business transformation and cocreate a culture of psychological safety and continuous improvement. The ideal candidate has lead level experience in frontend UI and backend systems development and is willing to lead and contribute across the stack.

Enterprise Account Manager

Company: Proofpoint

Location: Washington DC

Posted Dec 14, 2024

Proofpoint is a leading cybersecurity company that offers a suite of cloud-based solutions to protect organizations from cyber threats. They are committed to helping their customers protect their greatest assets and biggest risks. The company is seeking a highly motivated Enterprise Account Manager to develop business in Austria.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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