Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Sr. Escalation Engineer

Company: Illumio

Location: Washington DC

Posted Dec 08, 2024

Illumio is a leading security firm offering Zero Trust segmentation solutions, ransomware mitigation, and segmentation technologies. They provide personalized support and expertise through a precise and proven product portfolio. The company values customer loyalty and genuine partnerships. They offer technical product support, handle escalations, and provide updates to technical product documentation.

Principal Product Manager (Remote)

Company: Mattermost

Location: Washington DC

Posted Dec 07, 2024

Mattermost is a secure and mission-critical collaboration platform for technical and operational teams in the public sector, national defense, and financial services industries. They offer self-hosted and cloud solutions with workflow automation, AI acceleration, ChatOps, and more. The company is seeking a Principal Product Manager to lead product strategy and execution, formulate and drive the vision, and work closely with cross-functional teams.

Systems Engineer (Top Secret)

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 07, 2024

Spry Methods is seeking a highly skilled and motivated Systems Engineer with a Top Secret clearance and at least 10 years of experience to join their team. The ideal candidate should possess expertise in relevant technologies, strong problem-solving skills, and excellent communication abilities. The position involves designing, implementing, and managing complex IT systems, ensuring system integration, troubleshooting, collaboration, documentation, performance monitoring, and staying updated with emerging technologies.

Systems Engineer (Hybrid Work Schedule)

Company: CACI International Inc

Location: Washington DC

Posted Dec 07, 2024

The job posting is for a Systems Engineer position in Bethesda, MD, with a 100% on-site requirement and the option to telework. The role involves applying knowledge of system design and systems engineering to develop integrated solutions for undersea systems. The position requires experience in the DoD acquisition lifecycle, contracting, and compliance. The successful candidate will work within a technical team, develop and adapt systems engineering and program management processes, and lead and manage cross-functional engineering teams.

Business Project Manager

Company: MassMutual

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Business Project Manager at MassMutual to lead medium and complex initiatives for the Advisor360 program. The team is small, diverse, and talented, working on a flagship holistic technology solution for MassMutual advisors. The role involves leading the timely delivery of platform enhancements and complex initiatives, partnering with internal and external resources, and managing multiple projects. The ideal candidate should have experience leading business and technical projects, strong Excel and project management skills, and excellent interpersonal skills.

Windows System Administrator at Washington, DC

Company: Technogen

Location: Washington DC

Posted Dec 07, 2024

TechnoGen Inc, a small and woman-owned minority business, offers full IT services, software development, and solutions for over 12 years. They have offices in Virginia and India, with GSA Advantage Certification. The Systems Administrator role requires 6+ years of experience with Windows and Linux systems, SAN infrastructure, virtualization, scripting, networking, and security. Preferred skills include MCSE, RHCE, security and patch management, and understanding of government security guidelines. Additional skills include telephony services, Avaya and Cisco platforms, and call center features.

Solutions Architect (Top Secret)

Company: Spry Methods, Inc.

Location: Washington DC

Posted Dec 07, 2024

Spry Methods is seeking a highly skilled and motivated Solutions Architect with a Top Secret clearance and at least 10 years of experience in the field. The candidate should possess expertise in relevant technologies, strong problem-solving skills, and excellent communication skills. The position involves designing and implementing comprehensive IT solutions, collaborating with stakeholders, and providing technical leadership to development teams.

US Research Analyst

Company: ISS (Institutional Shareholder Services)

Location: Washington DC

Posted Dec 07, 2024

ISS STOXX is hiring a US Research Analyst for the ISS governance research team. The role involves delivering objective governance research and recommendations, managing corporate governance views, and identifying risks. The analyst will learn to analyze and apply ISS policy on various issues, including executive compensation proposals, shareholder proposals, and director elections. The ideal candidate should have a bachelor's degree and 13 years of relevant professional experience in research, governance, journalism, law, economics, accounting, or finance.

Public Relations Manager

Company: Hogan Lovells

Location: Washington DC

Posted Dec 08, 2024

The text describes a job opening for a Public Relations Manager at Hogan Lovells, a global elite law firm. The role involves supporting the Litigation Arbitration and Employment LAE practice group, raising the profile of the firm and its sectors, and working closely with other practice groups and stakeholders. The successful candidate will have excellent communication skills, media relations experience, and a proactive approach to media relations. The position is located in Washington DC and requires core hours from Monday to Friday, with flexibility to work additional hours as needed.

Program Manager with TS/SCI (Cyber Project)

Company: TestPros, Inc.

Location: Washington DC

Posted Dec 08, 2024

TestPros is a successful and growing business established in 1988 to provide Information Technology IT technical support services to a wide range of Commercial and US Federal State and Local Government customers. They offer a variety of services including Program Management, Program Oversight, Process Audit, Intelligence Analysis, Cyber Security, NIST SP 800171 Assessment and Compliance, Computer Forensics, Software Assurance, Software Testing, Test Automation, Section 508 and WCAG Accessibility Assessment, Localization Testing, Independent Verification and Validation (IVampV), Quality Assurance (QA), Compliance and Research and Development (RampD) services. They are an Equal Opportunity Employer and are seeking a Senior Program Manager to support a Federal cyber security program.

Federal Account Manager - DHS

Company: InterSystems

Location: Washington DC

Posted Dec 07, 2024

InterSystems technology is the engine behind the world's most important applications. Our software is used to manage over 1 billion patient records worldwide in financial services. InterSystems HealthShare is a powerful flexible health informatics platform. InterSystems IRIS Data Platform enables the development, implementation, and management of highly-performant applications and databases. Our Analytics solutions handle enormous volumes of data. Sales Executives in the State business are responsible for managing all aspects of prospective and existing accounts. The ideal candidate will have experience selling software or cloud services into governmental accounts and partnering with Systems Integrators.

Technical Product Manager, Fluence OS

Company: Fluence

Location: Washington DC

Posted Dec 07, 2024

Fluence is a global market leader in energy storage and optimization software, with gigawatts of successful implementations across nearly 50 markets. They are transforming the way we power our world for a more sustainable future. The company is guided by passion, creativity, diversity, and building trust to effect change. They are leading in energy storage projects worldwide, responsible, agile, fun, and committed to safety, quality, and integrity. The role is responsible for the technical product strategy and requirements execution of Fluence OS. The ideal candidate has a BS in Computer Science or Software Engineering, significant related work experience, hands-on experience with industrial-level control systems, strong theoretical and practical experience in systematic software engineering and software architecture, and ability to analyze and interpret information from a variety of sources.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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