Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Senior Linux System Administrator

Company: NIH-NCBI

Location: Washington DC

Posted Dec 01, 2024

The job posting is for a Senior Linux System Administrator position at the National Center for Biotechnology Information (NCBI) at the National Institutes of Health (NIH). The job requires experience in Linux systems administration, programming skills, and the ability to work independently and as part of a team.

Project Manager (PMP) - HYBRID

Company: Strategic Resolution Experts

Location: Washington DC

Posted Dec 01, 2024

The job posting is seeking a PMP-certified Project Manager to lead multiple task order contracts across various Federal Government customers. The role requires strong project management skills, experience in organizational transformation, and a commitment to service and integrity.

SAP Concur Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, highlighting the importance of long-term relationships, collaboration, and innovation. The role involves managing travel and expense operations for federal agencies, requiring experience in project management, customer relationship management, and process improvement.

Travel and Expense Operations Manager

Company: IBM

Location: US Washington

Posted Dec 02, 2024

The text describes a career opportunity in IBM Consulting, focusing on the role of a Customer Support Manager for a Federal Travel and Expense platform. The role involves overseeing operations, leading projects, engaging with clients, and managing a cross-functional team. The candidate should have experience in Travel and Expense Shared Services, project management, and Federal Travel and Expense transformation.

Open Source Intelligence (OSINT) Librarian

Company: BAE Systems, Inc.

Location: Washington DC

Posted Dec 01, 2024

BAE Systems is seeking a Midlevel Librarian OpenSource Intelligence OSINT Analyst to support their government customer. The job requires experience in intelligence related field with OSINT experience, utilizing CommercialOffTheShelf COTS OSINT tools, and knowledge of IC and DoD classification guidelines and procedures.

Senior Category Manager

Company: Lawazem

Location: Washington DC

Posted Dec 01, 2024

The job description is for a Category Manager position in Saudi Arabia, Riyadh. The role involves managing a group of products, analyzing data, developing strategies, and collaborating with teams to increase sales and profitability.

Customer Success Manager - Public Sector

Company: Sayari

Location: Washington DC

Posted Dec 02, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are seeking a Customer Success Manager to help their existing clients effectively leverage their solutions. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Decision Analytics Associate Consultant - Health Plan

Company: ZS

Location: Washington DC

Posted Dec 02, 2024

ZS is a management consulting and technology firm that values its people and partners with clients to develop custom solutions. The company offers a comprehensive total rewards package and a flexible work environment.

Senior Associate - Client Development

Company: Capital One

Location: Washington DC

Posted Dec 02, 2024

Capital One is looking for a Senior Associate to join the Partnerships Team. The role involves supporting top merchants and helping them succeed in leveraging Capital One Shopping's suite of solutions.

Data Science Manager - AI/ML

Company: Radiant Digital

Location: Washington DC

Posted Dec 02, 2024

Radiant Digital delivers technology consulting and business solutions, with a flexible delivery model and certifications. The Practice Director will lead a team, provide thought leadership, and oversee solution delivery.

Financial Management and Analysis SME

Company: hatch I.T.

Location: Washington DC

Posted Dec 02, 2024

The job posting is seeking an experienced Financial Management and Analysis SME to support the Department of Defense OUSD Director for Defense Intelligence Intelligence amp Security Programs and Resources DDI ISPR in Arlington VA. The individual will track the internal budget, develop annual justifications, and provide financial reporting and analysis.

TAP Assistant Manager - MGM Springfield

Company: MGM Resorts International

Location: Washington DC

Posted Dec 02, 2024

MGM Resorts is seeking a Restaurant Assistant Manager to create unique experiences for guests. The ideal candidate has high volume restaurant management experience, strong customer service skills, and knowledge of computer software.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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