Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Counsel, Global Products, IP and Services

Company: Visa Inc,

Location: Washington DC

Posted Nov 30, 2024

Visa is a world leader in payments and technology, seeking an experienced lawyer to support open banking in the United States. The role involves working closely with business and technology teams, providing advice and counsel on transactional legal matters, and drafting and negotiating complex commercial agreements.

Contracts Director

Company: SpaceX

Location: Washington DC

Posted Nov 30, 2024

SpaceX is hiring a Contracts Director to manage government contracts and ensure compliance. The job requires 10+ years of experience in government contract administration or management.

Visualization Specialist (Senior)

Company: hatch I.T.

Location: Washington DC

Posted Nov 30, 2024

The job posting is for a Senior Visualization Specialist position at JDSAT Inc, a solutions company that utilizes data, mathematics, and software to create custom solutions. The role requires a bachelor's degree in a related field, extensive experience with data visualizations, and excellent communication and problem-solving skills.

Survey Operations Analyst

Company: YouGov

Location: Washington DC

Posted Nov 30, 2024

YouGov is a global online research company that offers insight into what the world thinks. The company is looking for a Survey Operations Analyst to join their team, with responsibilities including programming complex surveys, setting up surveys for fielding, and monitoring data collection issues. The ideal candidate will have a bachelor's degree in a relevant field, at least 1 year of programming experience, and strong attention to detail.

Senior Staff Engineer - Java (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 30, 2024

The job posting is for a Senior Staff Engineer position at GEICO, requiring deep technical expertise, leadership skills, and experience with various programming languages, tools, and technologies. The ideal candidate will lead the strategy and execution of a technical roadmap, collaborate with teams, and mentor others.

Visualization Specialist (Mid-Level)

Company: hatch I.T.

Location: Washington DC

Posted Nov 30, 2024

The job posting is for a Visualization Specialist at JDSAT, a solutions company that utilizes data, mathematics, and software to create custom solutions. The role requires a bachelor's degree in a related field, extensive experience with data visualizations, and excellent communication skills. The company offers a competitive compensation and benefits package, as well as opportunities for career development and advancement.

Coordinator, Prospect Research

Company: Center for Reproductive Rights

Location: Washington DC

Posted Nov 30, 2024

The Center for Reproductive Rights is a global human rights organization working to ensure reproductive rights are protected. The Coordinator Prospect Research role is responsible for prospecting projects, responding to research requests, and developing briefing materials.

Merrill Financial Solutions Advisor - Buckeye & Associates Market

Company: Bank of America

Location: Washington DC

Posted Nov 30, 2024

Merrill Wealth Management is a leading provider of comprehensive wealth management and investment products and services. The company empowers employees to bring their whole selves to work and values diversity. The Financial Solutions Advisor role provides training and guidance to become a successful and independent financial advisor.

Sr. Technical Solutions Architect, Power Platform

Company: Planet Technologies

Location: Washington DC

Posted Nov 30, 2024

Planet Technologies is looking for a Sr Technical Solutions Architect to join their growing team. The role involves leading a team of developers, designing and implementing cloud-based solutions, and working with customers to modernize business applications.

Federal Technical Account Manager - DC

Company: Qualtrics

Location: Washington DC

Posted Nov 30, 2024

Qualtrics is a company that creates software for delivering exceptional frontline experiences, building high-performing teams, and designing products people love. They are looking for scrappy individuals to join their team and have a huge impact on customer retention and expansion.

Junior Tester

Company: MicroHealth

Location: Washington DC

Posted Nov 30, 2024

MicroHealth is seeking a detail-oriented Junior Tester to join their dynamic team. The role involves testing software solutions to ensure quality and reliability across healthcare systems, collaborating with clients, and working closely with development teams.

Legal Counsel

Company: Thomson Reuters

Location: Washington DC

Posted Nov 30, 2024

Thomson Reuters is looking for a Legal Counsel to join their team. The role involves reviewing, drafting, and negotiating contracts, as well as providing legal support to the proposal team. The company offers a hybrid work model, comprehensive benefits, and opportunities for personal and professional growth.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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