Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Vice President of Strategic Growth

Company: NavAide

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Vice President of Strategic Growth at NavAide, a consulting group. The role involves leading growth initiatives, developing strategies, and building relationships with government customers and partners. The ideal candidate has a strong understanding of federal contracting processes and a proven track record of growing revenue streams and partnerships.

Power Platform and SharePoint Developer

Company: Coreonyx

Location: Washington DC

Posted Nov 29, 2024

The job posting is seeking a Power Platform and SharePoint Developer to join the team. The role involves providing expert guidance in planning, development, and maintenance of Microsoft SharePoint sites and Power Platform solutions. The ideal candidate should have strong experience in SharePoint development and maintenance, as well as Power Platform development.

Financial Advisor

Company: Atria Wealth Solutions

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Financial Advisor I position at Navy Federal Credit Union. The job involves providing basic financial consulting services to members and non-members, identifying financial goals and objectives, and recommending insurance and investment products. The job requires a basic understanding of economic and accounting principles, experience in business development, and a willingness to pursue professional designations.

Cribl Splunk Engineer, TS/SCI (Reston, VA)

Company: GuidePoint Security

Location: Washington DC

Posted Nov 29, 2024

GuidePoint Security is a rapidly growing company that provides trusted cybersecurity expertise solutions and services to help organizations make better decisions and minimize risk. The company is looking for experienced Splunk and Cribl engineers to work on complex security deployments and solve customers' unique problems.

Associate Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 29, 2024

The job description is for an Associate Consultant position at Technical Assent, a company that designs exceptional service experiences for government, business, and non-profit clients. The role involves working in a team to research, prepare, and deliver high-quality inputs to client deliverables, and requires strong communication and problem-solving skills.

Power and Natural Gas Modeling and Markets Experts

Company: Charles River Associates

Location: Washington DC

Posted Nov 29, 2024

Charles River Associates is a premier consulting firm that offers employees a place to learn from a diverse group of consultants, industry experts, and academics. The company is seeking qualified candidates with prior experience and knowledge of power and gas market modeling to join their team.

Legislative Assistant (Environmental Policy)

Company: Seneca Holdings

Location: Washington DC

Posted Nov 29, 2024

The Seneca Nation Group companies offer competitive compensation and a strong benefits package, and are seeking an Environmental Analyst in Washington DC. The company is committed to building an inclusive work environment and provides equal employment opportunities to all employees and applicants.

Coordinator, Products & Partnerships

Company: DSPolitical

Location: Washington DC

Posted Nov 29, 2024

DSPolitical is a digital media agency looking for a Coordinator Products amp Partnerships to join their team. The job involves managing technical integrations, working with stakeholders, and providing administrative assistance. The company offers a range of benefits and is committed to recruiting team members from diverse backgrounds.

Senior Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 29, 2024

The job description is for a Senior Consultant at Technical Assent, a company that designs exceptional service experiences for government, business, and non-profit organizations. The role involves leading teams, building trust with clients, and mentoring others. The company values creativity, pragmatism, and self-starters, and is passionate about delivering real capability and business outcomes for its clients.

Technical Specialist – Community Planner -REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Technical Specialist/Community Planner position at SRE, a company that empowers individuals to serve their country and communities. The role involves supporting community planning efforts, providing technical assistance, and engaging with stakeholders. The company values integrity, quality, and performance and is seeking professional consultants who share these values.

Senior Technical Specialist - REMOTE

Company: Strategic Resolution Experts

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Senior Technical Specialist position at SRE, a company that empowers individuals to serve and make a positive impact. The role involves supporting projects that enhance community resilience and mitigating risks, and requires experience in technical support, project coordination, and strong analytical and communication skills.

Consultant

Company: Technical Assent

Location: Washington DC

Posted Nov 29, 2024

The job description is for a consultant who will help large government organizations transform their human capital training and education enterprise. The consultant will work independently to research, prepare, and deliver high-quality deliverables to clients, and will be part of a team to take an improvement concept and transform it into a capability.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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