Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Inside Account Executive (Public Sector)

Company: MongoDB

Location: Washington DC

Posted Nov 28, 2024

The job posting is for an Inside Account Executive role at MongoDB, focusing on sales strategy and customer adoption. The role requires experience in B2B sales, complex software sales, and strategic account-based selling. MongoDB offers a competitive salary range, benefits, and opportunities for growth and development.

Space Vehicle Senior Project Leader

Company: The Aerospace Corporation

Location: Washington DC

Posted Nov 29, 2024

The Aerospace Corporation is a trusted partner to the nation's space programs, providing innovative solutions and technical expertise. The company is seeking a Senior Project Leader to lead multidisciplinary teams and provide engineering support to multiple programs.

PT - Receptionist

Company: Acrisure

Location: Washington DC

Posted Nov 29, 2024

The text describes Acrisure's growth and success, highlighting its entrepreneurial spirit, strong partnerships, and commitment to employing a diverse workforce. It also outlines the responsibilities and requirements of a receptionist role within the company.

Accounting Manager

Company: Rubris Inc.

Location: Washington DC

Posted Nov 28, 2024

Rubris is a company that is disrupting the industry, offering a unique opportunity to grow with a fast-growing company. The role of Accounting Manager is exciting, with a focus on financial operations and business success. The company values diversity and inclusivity, and offers a range of benefits and opportunities for professional development.

Business Information Security Officer

Company: MassMutual

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Business Information Security Officer at MassMutual, requiring a strong background in cybersecurity, technical expertise, and leadership skills. The role involves identifying top threats, providing top-notch cyber risk management, and working collaboratively with business partners to reduce cyber risk.

Instructional Designer

Company: MicroHealth

Location: Washington DC

Posted Nov 29, 2024

MicroHealth is seeking a dedicated Instructional Designer to join their team in Vienna, VA. The role involves designing and developing instructional materials for job training products, collaborating with subject matter experts, and maintaining quality standards.

Sr. Business Analyst, BizOps - International - Capital One Shopping (Remote-Eligible)

Company: Capital One

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Senior Business Analyst position in the BizOps team at Capital One Shopping. The team is working on a new consumer product that seeks to change the way people buy things online. The ideal candidate is a well-rounded business athlete with strong analytical and technical skills.

Project Manager (Field)

Company: Ecosystem

Location: Washington DC

Posted Nov 28, 2024

Ecosystem is a company that believes in being accountable for results, with a focus on engineering and construction. They offer a comprehensive compensation and benefits package, a team-oriented work environment, and opportunities for professional growth.

Founding Engineer

Company: Red Cell Partners

Location: Washington DC

Posted Nov 29, 2024

The job posting is for a Founding Engineer position at LightBox, a healthcare technology company. The company is building a transformative AI-driven platform to empower healthcare providers to optimize operations and reduce administrative burdens. The role involves building the platform from scratch, leading the development of the data platform, and collaborating with cross-functional teams. The company offers a competitive salary range, equity stake, comprehensive healthcare, and remote flexibility.

Senior Oracle Federal B2R/FedAdmin/SLA SME

Company: i360technologies, Inc.

Location: Washington DC

Posted Nov 29, 2024

i360technologies is a growing GOVCON professional services company offering competitive pay, robust benefits, and professional development opportunities. They are looking for motivated individuals to join their team in a fast-paced environment. The job description involves experience with Oracle EBS Budget to Report functionality, Federal Budgeting Processes and Regulations, and GL conversion requirements. The qualifications include superior communication skills, strong analytical skills, and US Public Trust clearance. The company offers benefits such as a referral bonus, 401k matching, and health care plan.

Systems Engineer - MUST BE US Citizen With Active Secret or DHS clearance!

Company: EDC Consulting

Location: Washington DC

Posted Nov 28, 2024

EDC Consulting is a small business provider of enterprise solutions and strategic business support to the Federal Government. They offer a rich corporate culture with driven and determined leadership in a dynamic environment. The company is an equal opportunity employer and has a strong focus on personal responsibility, accountability, and a strong work ethic.

Satellite Policy Associate (Starlink)

Company: SpaceX

Location: Washington DC

Posted Nov 29, 2024

SpaceX is developing technologies to make humanity's exploration of the stars possible, with a focus on enabling human life on Mars. The company is seeking a Satellite Policy Associate to advocate for broadband and spectrum policies that support its business objectives.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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