Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Client Account Specialist

Company: Cooley

Location: Washington DC

Posted Nov 28, 2024

Cooley is seeking a Client Account Specialist to join the Accounting team. The job requires proficiency in Microsoft Office, iManage, and other firm applications, as well as excellent organizational and communication skills.

Staff Engineer - SRE Platform

Company: GEICO

Location: Washington DC

Posted Nov 28, 2024

GEICO is seeking an experienced Staff Engineer to build high-performance platforms and applications, with a focus on reliability, scalability, and continuous improvement.

Senior Information System Security Engineer

Company: Chameleon Consulting Group LLC

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Cybersecurity Engineer position at CCG, requiring experience in ISSO/ISSE, cybersecurity, and DevOps. The role involves driving security innovation, implementing security controls, and ensuring compliance with cybersecurity requirements.

Staff Manager - Commercial Insurance Engineering (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 28, 2024

GEICO is seeking an experienced Manager Commercial Insurance Engineering to build and manage a team of engineers, drive insurance business transformation, and leverage engineering excellence.

Senior Network Engineer-ECPs

Company: Red River

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Senior Network Engineer position at Red River, requiring a Bachelor's degree in Information Systems Engineering or an equivalent field, with 5+ years of experience in operating and designing network infrastructure. The ideal candidate will have experience in software-defined networks, network virtualization, and multitenant network architectures.

Staff Risk Analyst, Fair and Responsible Banking

Company: SoFi

Location: Washington DC

Posted Nov 28, 2024

SoFi is a forward-thinking company that is transforming financial services for the better. They are looking for a results-driven leader with experience in Fair Lending regulations and analysis to join their team.

Staff Solutions Architect - Finance Data Systems (REMOTE)

Company: GEICO

Location: Washington DC

Posted Nov 28, 2024

GEICO is seeking a Finance Data specialist to support the build out of a Finance Data Mart. The ideal candidate has deep Finance Systems experience and will work with multiple Finance and Technology leaders to support the build out of the company's Finance Data Mart.

Marketing Manager, Americas Public Sector Sales

Company: Gartner

Location: Washington DC

Posted Nov 28, 2024

Gartner is seeking a Public Sector Marketing Manager to join their Global Technology Sales GTS Marketing team. The ideal candidate will have experience in government-focused marketing, with a background in campaign management, events, and sales enablement. The role involves building relationships with sales regions, designing and executing integrated marketing campaigns, and collaborating with teams across the marketing organization.

Client Account Assistant

Company: Cooley

Location: Washington DC

Posted Nov 28, 2024

Cooley is seeking a Client Account Assistant to join the Accounting and Finance Team. The position involves providing routine and basic client billing support, and requires strong Excel skills and ability to work overtime.

Linguist - Mandarin, Russian and Ukrainian

Company: Core One

Location: Washington DC

Posted Nov 28, 2024

Core One is seeking a linguist to support their Intelligence Community customer. The job requires a current TSSCI with polygraph clearance. The linguist will perform translation and interpretation tasks, and may provide interim or short-term support to the sponsor.

Procurement Specialist (m/f/d)

Company: Sportradar

Location: Washington DC

Posted Nov 28, 2024

The job description is for a Procurement Specialist to manage IT hardware and software requests, build and maintain supplier relationships, and drive cost-effective purchasing strategies. The company, Sportradar, is a leading sports technology company that celebrates diversity and is committed to ensuring equal access to its programs and employment opportunities.

Project Execution Manager

Company: Red River

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Project Execution Manager role in a DoD environment, requiring a Bachelor's degree, 5+ years of experience, and a PMP certification. The role involves leading IT projects, developing project plans, and managing budgets and risks.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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