Excellent Customer Service Jobs in Washington DC

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Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Program Manager

Company: Hive Group LLC

Location: Washington DC

Posted Nov 28, 2024

The job summary is for a Program Manager position in a federal acquisition program. The role involves leading program management activities, managing staffing, financial oversight, and quality control. The Program Manager will coordinate with internal teams and client representatives, oversee financial management, ensure quality assurance, and engage with the client. Required qualifications include a Bachelor's degree in Business Administration or a related field, at least 5 years of experience in program management, and knowledge of federal acquisition regulations. Preferred qualifications include a Master's degree, PMP certification, and experience with large federal acquisition or procurement programs.

CNO Developer

Company: Redhorse

Location: Washington DC

Posted Nov 28, 2024

Redhorse Corporation is hiring CNO Developers to support government customers. The role involves developing cyber tools and techniques, and requires experience in software development, reverse engineering, and vulnerability research.

Software Engineer II (.Net Developer)

Company: Makpar

Location: Washington DC

Posted Nov 28, 2024

Makpar is a team of innovators and consultants deploying cutting-edge technologies for the federal government. They offer a dynamic mission-focused and rewarding environment for professional growth, with a great benefits package, excellent training, and career development opportunities.

Analyst, Transactions

Company: Link Logistics

Location: Washington DC

Posted Nov 27, 2024

Link Logistics Real Estate is a leading operator of last-mile logistics real estate, established by Blackstone in 2019. They connect consumption technology and the supply chain across their portfolio, which spans over half a billion square feet. They leverage their scale, proprietary data, and insights, along with a foundational focus on sustainability, to drive success for their customers, businesses, and deliver value for their stakeholders. They strive to be the most equitable and inclusive industrial real estate company, prioritizing diversity, equity, and inclusion (DEI) across their workforce. They believe in strong environmental, social, and governance practices, including setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing internal DEI efforts.

Strategic Engagement Manager

Company: Technical Assent

Location: Washington DC

Posted Nov 28, 2024

Technical Assent is a company that offers services in government, business, and non-profit sectors. They are passionate about delivering exceptional service experiences and are looking for a Junior Engagement and Strategy Coordinator to join their team.

Senior Full Stack Engineer - Jersey City, NJ

Company: Fidelity Investments

Location: Washington DC

Posted Nov 28, 2024

Fidelity is looking for product-aware engineers who are passionate, inquisitive, and responsible individuals to help build solutions to support and scale their capabilities. The company values autonomy, leadership, and diversity, and offers a wide range of benefits to its employees.

Land Contracts Manager

Company: Brookfield Properties

Location: Washington DC

Posted Nov 28, 2024

Brookfield Properties is a real estate development company that offers a range of services, including property development, construction, and management. The company is looking for a Land Contracts Manager to join their team, who will be responsible for managing and processing contracts, as well as supporting the Land Team with project setup and workflow changes.

Program Analyst

Company: TechOp Solutions International

Location: Washington DC

Posted Nov 28, 2024

TechOp Solutions is seeking a Sr Program Analyst to support key organizational objectives by providing comprehensive administrative, analytical, and strategic assistance. The role involves project management, data analysis, administrative and financial support, outreach, and event activities. The Program Analyst plays a vital role in helping the organization meet its goals through effective planning, data-driven insights, and engagement support.

Strategic Federal Partnerships Manager

Company: Sayari

Location: Washington DC

Posted Nov 27, 2024

Sayari is a company that provides counterparty and supply chain risk intelligence. They are looking for a Strategic Partnerships Manager to join their US Public Sector Business Unit. The company culture is defined by a dedication to their mission, passion for finding novel approaches, and understanding that diverse perspectives create optimal outcomes.

Enterprise Support Specialist

Company: Qualtrics

Location: Washington DC

Posted Nov 28, 2024

The text describes the company Qualtrics and its mission to bring humanity connection and empathy back to business. It also highlights the benefits of working for the company, including a supportive environment, flexible work arrangements, and opportunities for growth and development.

Project Management Training Consultant, CFPMO Enablement Team

Company: MassMutual

Location: Washington DC

Posted Nov 28, 2024

The job posting is for a Project Management Training Consultant to support the standup of the new Corporate Functions Program Management Office (CFPMO) and develop a training strategy for project management. The ideal candidate has experience in project management training or consulting, excellent communication skills, and knowledge of project management methodologies and software.

Business Development Coordinator

Company: DFM Development Services LLC

Location: Washington DC

Posted Nov 28, 2024

DFM Development Services LLC is seeking a Business Development Coordinator to handle prequalification processes, opportunity requests, and proposal creation for clients in the Real Estate Development and AEC industry. The role requires strong verbal and business writing skills, at least 3 years of experience, and a minimum of 3 years in a client-facing role. The company offers a competitive salary, yearly bonus, health benefits, PTO, and a 401K with company match. DFM Development Services LLC is an Equal Opportunity Employer.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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