Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

Human Resources Administrative Assistant

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Human Resources Administrative Assistant position at B F Saul Company. The job requires supporting the Corporate Human Resources team, handling team member relations issues, and performing various administrative tasks. The company offers a competitive benefits package and a positive work environment.

Associate Threat Intelligence Analyst

Company: Rapid7

Location: Washington DC

Posted Nov 22, 2024

Rapid7 is looking for a MDRP Threat Intelligence Analyst to join their Threat Command team. The role involves reviewing alert data, investigating threats, and providing intelligence outputs to customers. The company values diversity and is committed to creating a secure digital world.

Information Technology, Systems Engineer

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 22, 2024

B F Saul Company is a successful privately-owned real estate company with a commitment to exacting standards. They offer a variety of benefits and perks to their employees, including health insurance, 401k, and tuition reimbursement. The company is looking for an Information Technology Systems Engineer to support their network servers and end-user computing environment.

Grants Project Manager

Company: Corner Alliance

Location: Washington DC

Posted Nov 22, 2024

Corner Alliance is a dynamic growing consulting firm seeking a Grants Project Manager with 8+ years of experience to join their team. The role requires strong project management skills, data analytics, and team leadership to ensure high-quality project deliverables. The company offers a comprehensive benefits package and a culture dedicated to a highly engaged team.

Program Associate, Latin America and the Caribbean

Company: CIPE

Location: Washington DC

Posted Nov 22, 2024

The Center for International Private Enterprise (CIPE) is a core institute of the National Endowment for Democracy and is the international affiliate of the US Chamber of Commerce. CIPE designs and implements projects around the world that help make democracy deliver the freedom and opportunity for all to prosper. Since 1983, CIPE has worked to build the political market and civic institutions vital to democratic societies and private sector-led economies. Their key program areas include democratic governance, anti-corruption, enterprise ecosystems, trade facilitation, economic empowerment of at-risk communities, and opening political space in closed societies.

Contract Program Manager (TS/SCI)

Company: Hive Group LLC

Location: Washington DC

Posted Nov 22, 2024

The job posting is for a Contract Program Manager position at Hive Group, a fast-growing company. The role involves leading and overseeing complex federal contracting operations, managing contract lifecycle activities, and developing contracting policies and procedures.

VP, Enablement

Company: HHAeXchange

Location: Washington DC

Posted Nov 22, 2024

HHAeXchange is seeking a VP Enablement to lead the enablement team, develop strategies for sales and operations teams, and maintain knowledge documentation. The role requires 15+ years of experience in SaaS enablement and a strong project management acumen.

Accountant II

Company: B. F. Saul Company

Location: Washington DC

Posted Nov 22, 2024

Saul Centers Inc is a real estate investment trust that operates and manages a portfolio of shopping centers and office properties. The company is seeking an Accountant II to join its team, responsible for property accounting, financial data extraction, and tenant relationships. The role offers competitive benefits and perks, including health insurance, 401k, and tuition reimbursement.

Senior ISSO - TS/SCI CI Poly

Company: cFocus Software Incorporated

Location: Washington DC

Posted Nov 22, 2024

The job description is seeking a Senior ISSO to lead the RMF process, maintain system security, and perform annual security reviews. The role requires experience with vulnerability assessment tools, information system security control documentation, and knowledge of Risk Management Framework.

Contracts Manager

Company: Corner Alliance

Location: Washington DC

Posted Nov 22, 2024

Corner Alliance is a dynamic growing consulting firm seeking a Contracts Manager with 8+ years of experience to join their team. The ideal candidate will have a great attitude, be flexible, and thrive in a fast-paced environment. The company offers a comprehensive benefits package, a competitive salary range of $120,000 to $145,000 annually, and a company culture dedicated to a highly engaged team.

Account Executive, Federal (East)

Company: Slingshot Aerospace

Location: Washington DC

Posted Nov 22, 2024

Slingshot Aerospace is seeking an Account Executive to interface with Federal Clients with operations and interests in space. The role involves identifying, qualifying, and pursuing new and expansion business opportunities with lead account ownership and relationship requirements.

Associate Program Officer, Program Coordination Unit

Company: CIPE

Location: Washington DC

Posted Nov 22, 2024

The Center for International Private Enterprise (CIPE) is a core institute of the National Endowment for Democracy and the international affiliate of the US Chamber of Commerce. CIPE designs and implements projects around the world to help make democracy deliver the freedom and opportunity for all to prosper. Since 1983, CIPE has worked to build the political market and civic institutions vital to democratic societies and private sector-led economies. The Associate Program Officer (APO) will assist in high-level organization and coordination, work directly with PCU colleagues, and coordinate with multiple teams to implement approximately one hundred active projects.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages