Excellent Customer Service Jobs in Washington DC

90,427 open positions · Updated daily

Looking for Excellent Customer Service jobs in Washington DC? Browse our curated listings with transparent salary information to find the perfect Excellent Customer Service position in the Washington DC area.

People & Talent Manager, North America

Company: Wallbox

Location: Washington DC

Posted Nov 21, 2024

Wallbox is a company dedicated to changing the way the world uses energy through advanced electric vehicle charging and energy management systems. They are a rapidly growing company with a strong presence in Europe and are looking for a dynamic and experienced Human Resources professional to join their team.

Wellness Editor

Company: The Washington Post

Location: Washington DC

Posted Nov 21, 2024

The Washington Post is seeking a creative and entrepreneurial editor to lead a talented team of staff journalists and freelancers focused on personal health and wellness coverage. The ideal candidate will understand both opportunities for The Post's website and ways of telling stories and building audiences off-platform with a range of formats and tools.

Senior Manager of Accounting Operations

Company: Crowell & Moring

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Senior Manager of Accounting Operations at Crowell amp Moring LLP. The role involves leading global accounts payable, cash operations, and process automation, as well as providing best-in-class support to attorneys and staff. The ideal candidate will have a strong background in accounting, excellent communication skills, and experience in managing teams.

Contract Manager

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 21, 2024

Pivot Path Solutions is seeking a highly skilled Contracts Manager with experience in government acquisition support and project management. The ideal candidate will have a proactive and detail-oriented mindset with exceptional communication skills.

Analyst Intern

Company: Protagonist

Location: Washington DC

Posted Nov 21, 2024

Protagonist is a pioneering organization that uses narrative analytics to help clients achieve their goals. They are seeking talented individuals to join their team and contribute to their mission of advancing positive social change.

Senior Acquisition Specialist

Company: Pivot Path Solutions

Location: Washington DC

Posted Nov 21, 2024

Pivot Path Solutions is a government contracting and management consulting firm seeking a senior acquisition subject matter expert. The ideal candidate will lead and assist teams across the range of acquisition oversight tasks and be responsible for the quality of delivery services and work products.

Senior Billing Specialist

Company: The Washington Post

Location: Washington DC

Posted Nov 21, 2024

The Washington Post is seeking a Senior Billing Specialist to join their Finance Operations team. The ideal candidate will have a strong finance background, excellent communication skills, and the ability to work independently. The job requires processing daily billing, resolving billing discrepancies, and collaborating with internal teams.

Senior Systems Administrator/Engineer

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Senior Systems AdministratorEngineer who will work under minimal supervision and perform various tasks to ensure FINRA data centers meet quality standards. The role requires a bachelor's degree in Computer Science or related field, with at least five years of experience. The job offers a competitive salary range and benefits.

Associate Principal Analyst, MS Operations, Procedures and Standards - All FINRA Locations

Company: FINRA

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Business Enablement Member Supervision Operations Procedures and Standards MS OPS role at FINRA. The role involves developing strategies to optimize and improve business processes, evaluating programs for areas of improvement, and supporting regulatory initiatives. The job requires project management, relationship management, and attention to detail.

Project Manager CFPMO

Company: MassMutual

Location: Washington DC

Posted Nov 21, 2024

MassMutual is seeking an experienced project manager to support the standup of the new organization. The role involves planning, execution, and reporting of projects, and requires a strong understanding of project management methodologies. The company offers a range of benefits, including mentorship opportunities, networking events, and access to learning content.

Conference Technology Team Lead

Company: Crowell & Moring

Location: Washington DC

Posted Nov 21, 2024

The job description is for a Conference Technology Team Lead at Crowell amp Moring LLP. The role involves administering technical and operational support for audiovisual equipment, providing conference technology support, and maintaining equipment inventories. The job requires advanced technical skills, experience with video conferencing technologies, and strong communication and problem-solving abilities.

Business Operations and Strategy Associate

Company: HyperSpectral Corp

Location: Washington DC

Posted Nov 21, 2024

HyperSpectral is seeking a proactive and versatile Business Development and Strategy Associate to join their dynamic team. The ideal candidate will play a critical role in supporting the cofounders in driving key initiatives across market assessment, fundraising, proposal development, and marketing communications. The role offers the opportunity to work with a cutting-edge AI-powered technology company, a collaborative and innovative work environment, and opportunities for professional growth and development.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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