Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Delivery Consultant - Openpages (Architect)

Company: IBM

Location: Mexico City, MX

Posted Dec 24, 2025

The role involves collaborating with clients to solve business challenges in a supportive environment, requiring technical expertise in IBM products and strong communication skills. It emphasizes career growth and impactful work through innovative solutions and team collaboration.

PROCESS DELIVERY SPECIALIST-RECORD TO REPORT

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This role involves collaborating with global clients to drive digital transformation using agile methodologies and AI. It emphasizes long-term relationships, professional growth, and innovative solutions through strategic partnerships and technology platforms.

Senior Software Engineer, Packer

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Software and HashiCorp Engineering Team focus on innovative AI and cloud-native solutions, offering opportunities to shape infrastructure and security. The Senior Software Engineer role involves leading complex projects, mentoring teams, and contributing to enterprise platforms.

Application Developer-Azure Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

IBM Consulting offers career growth through client collaboration on hybrid cloud and AI projects, emphasizing innovation and technical expertise.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This job description highlights a career in IBM Consulting focused on digital transformation through collaboration with global clients. It emphasizes opportunities for career growth, mentorship, and impactful work in hybrid cloud and AI initiatives, alongside responsibilities in invoice processing and vendor management.

Delivery Consultant - System Automation on z.

Company: IBM

Location: SÃO PAULO, BR

Posted Dec 24, 2025

The text describes a role at IBM Technology Expert Labs emphasizing collaboration, career growth, and technical expertise. It highlights benefits like worldclass services, positive impact on clients, and a supportive learning culture. The position requires advanced technical skills in zOS, automation, and integration, with opportunities for professional development and innovation.

Digital Sales Technical Specialist - Data Platform for Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a prestigious international assignment in Valencia, Spain, offering career growth, global impact, and technical expertise in Data & AI. It highlights collaborative opportunities, professional development, and the chance to shape the future through innovative solutions.

Application Consultant-Azure Cloud

Company: IBM

Location: Multiple Cities

Posted Dec 24, 2025

The role involves designing Azure cloud solutions for telecom clients, collaborating with cross-functional teams, and mentoring junior members. Required skills include Azure expertise and telecommunications knowledge.

Select Activate Leader - N&W

Company: IBM

Location: Gurgaon, IN

Posted Dec 24, 2025

This text describes a sales leadership role at IBM Global Sales, emphasizing collaboration, innovation, and career growth opportunities. It outlines responsibilities including team development, sales strategy execution, customer engagement, and cross-functional collaboration, along with required and preferred qualifications for the position.

Group Manager- OTC SME

Company: IBM

Location: BANGALORE, IN

Posted Dec 24, 2025

This text describes a career opportunity at IBM Consulting focusing on global client collaboration, digital transformation, and innovation. It highlights roles in finance and accounting transformations, leadership responsibilities, and professional growth through mentorship and technology platforms.

Project Management (Delivery Coordinator)

Company: IBM

Location: No City, US

Posted Dec 24, 2025

This job description outlines a senior role at IBM requiring leadership in technology innovation, project management, and cross-functional collaboration. Responsibilities include overseeing service delivery, analyzing complex challenges, and driving process improvements. The position demands extensive experience in Agile frameworks, technical expertise, and strong communication skills to manage client expectations and team dynamics.

Digital Technical Specialist - Storage: Italian Market

Company: IBM

Location: Segrate, IT

Posted Dec 24, 2025

This job posting promotes a exciting fixed-term international assignment in Valencia, Spain, offering valuable global experience and career growth opportunities within IBM's Global Mobility Program. The role emphasizes collaboration, technical expertise, and professional development with competitive benefits.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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