Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Consultant

Company: Insight

Location: Remote

Posted Dec 07, 2025

Insight seeks a Bilingual Senior Consultant to join their team, offering remote work, global opportunities, and a focus on innovation and employee growth. The role involves technical leadership in cloud solutions, collaboration with cross-functional teams, and career development. The company emphasizes its values of Hunger, Heart, and Harmony while highlighting benefits like flexible work arrangements and community engagement.

Senior Platform Engineer - ML Data Systems

Company: Khan Academy

Location: USA

Posted Dec 07, 2025

Khan Academy is a nonprofit organization with a mission to provide free, world-class education to anyone, anywhere. They offer high-quality learning content and practice for PreK-12th grade and early college core academic subjects, focusing on math and science. The company values diversity, equity, inclusion, and belonging, and is committed to improving learning outcomes for students worldwide, especially those in historically under-resourced communities. They are looking for an ML Data Engineer to evolve their evaluation dataset tools to meet the growing platform needs of AI-based tutoring.

Revenue Performance Management (RPM) Solutions Delivery

Company: Anaplan

Location: USA

Posted Dec 07, 2025

This job description outlines a role focused on ensuring RPM applications align with Anaplan standards through collaboration, implementation guidance, and ecosystem enablement. Key responsibilities include partnering with teams, developing training programs, and supporting partners to drive successful implementation and customer satisfaction.

Senior Software Engineer - Backend Focused (Viator)

Company: Tripadvisor

Location: Poland

Posted Dec 07, 2025

Viator, a Tripadvisor company, is a leading marketplace for travel experiences with 300,000+ options. They offer flexibility, last-minute availability, and a fun work environment. The company is looking for a Senior Software Engineer to join their distributed team in Kraków, Poland. The role involves working on the backend with some frontend projects, using technologies like Java, React, TypeScript, GraphQL, Kubernetes, SQL, NoSQL databases, and AWS.

IoT Data Engineer

Company: Canonical

Location: Remote

Posted Dec 07, 2025

Canonical promotes itself as a leading open-source provider with a strong presence in enterprise markets. The job posting highlights opportunities for software engineers to work on innovative IoT solutions, collaborate globally, and contribute to a growing pre-IPO company with competitive benefits and a distributed work environment.

Staff Software Developer - Fullstack

Company: Coursera

Location: Canada

Posted Dec 07, 2025

Coursera is seeking a Staff Software Developer Fullstack to build tools for instructors and partners to create, review, and improve courses. The role involves designing and maintaining fullstack features, developing backend services and APIs, building responsive UIs in React/TypeScript, integrating with AI systems, and providing technical leadership. The ideal candidate has 6+ years of experience in web application development, solid frontend and backend skills, and experience designing end-to-end features.

Sales Trainer II

Company: Tekion

Location: USA

Posted Dec 07, 2025

The job posting is for a Sales Trainer II position at a SaaS company. The role involves designing and delivering advanced sales training programs, conducting training sessions, providing coaching, creating training materials, assessing effectiveness, collaborating with teams, and reporting on outcomes. The company offers competitive compensation, great benefits, and opportunities for growth in a dynamic work environment.

Channel Marketing Intern

Company: Fortive

Location: Remote

Posted Dec 07, 2025

The text describes a marketing internship role supporting the Channel team for Grainger. Responsibilities include campaign coordination, content updates, product launches, business reviews, coop funding management, operational tasks, site updates, visual merchandising, event coordination, and reporting. The ideal candidate is pursuing a marketing-related degree, has strong communication and project management skills, and is interested in emerging technologies like AI.

Commercial Account Executive - Mid Market

Company: GitLab

Location: UK

Posted Dec 07, 2025

This job description outlines the role of a Midmarket Account Executive at GitLab, focusing on managing sales cycles, collaborating with cross-functional teams, and contributing to sales processes. It highlights responsibilities such as guiding customers through adoption of DevSecOps platforms, analyzing sales performance, and improving internal documentation. The role requires experience in software sales, strong communication skills, and alignment with GitLab's values.

Senior Product Designer

Company: EDB

Location: USA

Posted Dec 07, 2025

The job posting is for a Senior Product Designer position that is 100% remote for US-based candidates. The role requires a growth mindset, customer focus, and collaboration in an inclusive environment. The impact includes strategic design, visual excellence, design systems, research, and leadership. The ideal candidate should have 5+ years of experience, expertise in Figma, experience with AI tools, and a history of fostering inclusive team environments.

QA Engineer II

Company: Outliant

Location: Philippines

Posted Dec 07, 2025

Ignite Visibility, an award-winning digital marketing agency, seeks a QA Engineer II to contribute to innovative projects. The role involves testing strategies, automation, and collaboration in a dynamic environment with competitive benefits.

Senior Product Manager - Benefits & PEO (Multiple Roles)

Company: Gusto, Inc.

Location: Canada

Posted Dec 07, 2025

Gusto is a fast-growing software company with 2700+ employees across the US, Canada, Mexico, and Turkey. They aim to provide the best software for small businesses and have a strong mission-driven culture. The company is hiring for several product management roles focused on building AI-enabled experiences and expanding their PEO offering.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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