Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Technical Recruiter

Company: Webflow

Location: Argentina

Posted Dec 05, 2025

Webflow is building an AI-native Digital Experience Platform and is hiring a Senior Technical Recruiter in Argentina to help scale their engineering organization. The role involves full-cycle recruitment, partnering with engineering and people leaders, and ensuring a positive candidate experience. Webflow offers competitive compensation, benefits, and a remote-first work environment.

Fullstack Product Software Engineer - Growth Monetization

Company: Dropbox

Location: Canada

Posted Dec 05, 2025

The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The company is focused on expediting the creation and implementation of AI-enabled products by providing a comprehensive AI technology stack. The position requires excellent problem-solving skills, collaboration with cross-functional teams, and the ability to adapt to a dynamic work environment.

Principal Software Engineer

Company: Twilio

Location: USA

Posted Dec 05, 2025

Twilio is seeking a Software Engineer to join their Conversational AI organization. The role involves developing solutions, designing software, writing maintainable code, and collaborating with the team. The ideal candidate should have 6-10 years of experience, passion for emerging technologies, and strong collaboration skills.

Software Engineer (L3)

Company: Twilio

Location: Remote

Posted Dec 05, 2025

Twilio is seeking a talented Software Engineer to join their Data Platform team. The role involves designing, building, and optimizing the platform to support data-driven initiatives. The ideal candidate will have experience with modern data technologies and a passion for leveraging data to drive business impact.

Engineering Manager - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 05, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring an Engineering Manager to lead a team of software engineers and develop an internal product. The role involves accountability, high engineering quality standards, skill development, and delivering impactful solutions. The company offers a distributed work environment, personal learning and development budget, annual compensation review, and various benefits.

Senior Product Manager | Hardware & Platform Administration

Company: ExtraHop

Location: USA

Posted Dec 05, 2025

The role is for a Senior Product Manager to lead hardware and platform administration for ExtraHop's NDR platform. Key responsibilities include owning product strategy, leading development of administration capabilities, driving requirements for hardware and virtual solutions, and enhancing administrative workflows. The role requires a bachelor's degree, 5+ years of product management experience, and knowledge of networking hardware and enterprise administration.

Principal Engineer - iOS Architecture

Company: Goodnotes

Location: Asia,UK

Posted Dec 05, 2025

The text describes the company's values, team structure, and the role of a technical leader. It emphasizes the importance of innovation, user focus, collaboration, and continuous learning. The role involves defining architecture, collaborating with teams, hands-on technical leadership, system design, and coding.

Lead Python Software Engineer - Commercial Systems

Company: Canonical

Location: EMEA

Posted Dec 05, 2025

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. The company is hiring a Lead Python Software Engineer to work on the Integrations team, which is responsible for automating SaaS user management and onboarding new data sources to the data mesh. The role involves developing engineering solutions using Python, collaborating with colleagues, and deploying and operating services. Canonical offers a distributed work environment, personal learning and development budget, annual compensation review, and other benefits.

Strategic Account Executive – Application Access Governance (AAG)

Company: Saviynt

Location: Australia

Posted Dec 05, 2025

Saviynt's AI-powered identity platform manages and governs access to applications, data, and business processes. The Strategic Account Executive role focuses on driving growth for the Application Access Governance product line within the SAP ecosystem. The role involves collaborating with internal stakeholders, driving profitable subscription revenue growth, optimizing sales performance, training sales teams, and serving as a customer advocate.

Director - Talent Science

Company: Canonical

Location: EMEA

Posted Dec 05, 2025

Canonical is a leading provider of open source software and operating systems. The company is founder-led, profitable, and growing. They are hiring for 4 new leadership roles in their Talent Science team to lead on delivery excellence. The role involves leading and delivering the strategic Talent Science project roadmap, leveraging expertise to design and implement solutions, ensuring high performance outcomes, designing professional processes, coaching and mentoring team members, and working closely with company leaders.

Fullstack Product Software Engineer - Growth Monetization

Company: Dropbox

Location: USA

Posted Dec 05, 2025

The role of a Product Engineer at Dropbox involves shaping the future of collaboration and file sharing by developing and enhancing Dropbox products. The company is focused on expediting the creation and implementation of AI-enabled products by providing a comprehensive AI technology stack. The job requires excellent problem-solving skills, collaboration with cross-functional teams, and the ability to adapt to a dynamic work environment.

Deal Desk Analyst

Company: Saviynt

Location: USA

Posted Dec 05, 2025

Saviynt is an identity authority platform that provides visibility, control, and intelligence to defend against cyber threats while empowering users. They are seeking a highly skilled Sr Analyst Deal Desk with a strong background in SaaS and Identity Governance and Administration (IGA) to optimize deal structures, mitigate commercial risk, and ensure compliance across the sales cycle. The role requires analytical rigor, commercial acumen, and cross-functional collaboration.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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