Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Package Consultant-Salesforce

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text describes a career in IBM Consulting, emphasizing global client collaboration, innovation in hybrid cloud and AI, and the opportunity to drive technological adoption. It outlines role responsibilities, required skills, and the importance of consultative expertise to achieve business results.

SAP UI5/Fiori Developer

Company: IBM

Location: Giza, EG

Posted Dec 23, 2025

This job description outlines a role in SAP Fiori development requiring expertise in SAPUI5, OData services, and collaboration with cross-functional teams. It emphasizes technical skills, problem-solving abilities, and adaptability to work with global clients and emerging technologies.

Senior Product Manager

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description outlines a Senior Product Manager role requiring strategic leadership, technical expertise in data platforms, and cross-functional collaboration. It emphasizes experience with enterprise systems, financial modeling, and platform modernization while detailing responsibilities such as defining product vision and aligning teams.

SMPO Services Sales Specialist

Company: IBM

Location: No City, CA

Posted Dec 23, 2025

The text describes a job role for an SMPO Services Sales Specialist, outlining responsibilities such as developing solution strategies, collaborating with cross-functional teams, and meeting sales targets. It lists required qualifications including education, sales experience, and technical expertise.

Infrastructure Specialist-AWS Platform

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This job description outlines an Associate Infrastructure Specialist role at IBM, focusing on technical expertise in cloud computing and infrastructure support across various industries. Responsibilities include defining technical architecture, system configuration, and mentoring, with requirements emphasizing AWS experience and cloud service provider knowledge.

Package consultant Intern - Commerce Transformation

Company: IBM

Location: Islamabad, PK

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing collaboration, innovation, and growth opportunities. It outlines responsibilities involving digital experience design, Adobe tools, and teamwork, while highlighting required skills and preferred experiences in technology and customer journeys.

Visual Design

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and client impact. Responsibilities include designing user experiences, working with cross-functional teams, and leveraging AI technologies. The role offers growth opportunities and a supportive culture.

Package Consultant-SAP FIN CO

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This job description highlights IBM's focus on innovation, skill development, and collaborative problem-solving in a supportive work environment. It emphasizes opportunities for growth, technical expertise, and contributions to client success through advanced technology integration.

Data Engineer-Data Integration

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a Software Developer role at IBM involving data analysis, collaboration with teams, and technical expertise in data integration. Responsibilities include predictive modeling, enterprise search applications, and Agile teamwork. Required skills involve ETL processes and Ab Initio tools, with preferred qualifications including a Master's degree and strong communication abilities.

PROCESS DELIVERY SPECIALIST-PROCURE TO PAY

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves collaborating with global clients to drive digital transformation using agile methods and AI. It emphasizes career growth, mentorship, and innovative problem-solving in a supportive environment.

Application Developer-Cloud FullStack

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This role involves working with clients on hybrid cloud and AI projects, requiring expertise in software development, collaboration, and technical skills. The position emphasizes innovation, stakeholder engagement, and proficiency in technologies like GoLang, microservices, and cloud platforms.

Senior MM Consultant (5+ years of exp)

Company: IBM

Location: Giza, EG

Posted Dec 23, 2025

The text describes a career in IBM Consulting focused on long-term client relationships and collaboration with global clients. It highlights opportunities to work with industry visionaries, deliver high-quality SAP solutions, and drive innovation through hybrid cloud and AI initiatives. The role emphasizes strategic problem-solving, technical expertise, and professional growth across diverse industries.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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