Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Human Resources Professional - Armonk, NY

Company: IBM

Location: Armonk, US

Posted Dec 23, 2025

IBM HR seeks passionate professionals to drive transformative change through roles in recruitment, benefits, talent management, and more. The position offers growth opportunities, collaboration with global experts, and a focus on creating positive workplace cultures while leveraging technology and innovation.

Solution Architect

Company: IBM

Location: Houston, US

Posted Dec 23, 2025

This text describes a senior technical role at IBM emphasizing leadership in innovation, problem-solving, and strategic decision-making. It outlines responsibilities such as defining system architectures, driving organizational change, and collaborating on AI solutions. The role requires advanced technical skills in AI/ML, strong communication abilities, and experience with cloud platforms.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Pune, IN

Posted Dec 23, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring expertise in big data technologies like Spark, Hadoop, and Azure cloud platforms. Responsibilities include developing data solutions, building pipelines, and working with NoSQL databases. Required skills involve experience with Python/Scala, cloud ecosystems, and certifications in Azure or Data Bricks.

Business Transformation Consultant - Customer & Commerce Center of Competence (CoC)

Company: IBM

Location: AMSTERDAM, NL

Posted Dec 23, 2025

The job posting outlines a role in driving customer and commerce transformations, requiring expertise in digital strategies, stakeholder engagement, and global collaboration.

Process Delivery Specialist

Company: IBM

Location: Sapporo, JP

Posted Dec 23, 2025

This job description outlines a role in IBM Consulting focused on hybrid cloud and AI initiatives with global clients. The position involves BPO project delivery in Japan, requiring Japanese language skills (JLPT N1) and Microsoft Office proficiency. Responsibilities include executing business processes across accounting, human resources, and procurement, with emphasis on collaboration and innovation.

HR Advisor with German

Company: IBM

Location: BUDAPEST, HU

Posted Dec 23, 2025

This text describes a HR Advisor role at IBM Consulting, emphasizing collaboration, client relationships, and career growth opportunities. It outlines responsibilities like handling HR inquiries, resolving issues, and supporting client needs through teamwork and technology. The role requires strong communication skills in German and English, adaptability, and a focus on client satisfaction.

Application Architect-ServiceNow

Company: IBM

Location: Hyderabad, IN

Posted Dec 23, 2025

This role involves collaborating with clients on hybrid cloud and AI projects using IBM technology, fostering innovation, and requiring expertise in ServiceNow and integration tools.

IBM SW Automation Brand Sales Specialist

Company: IBM

Location: Hong Kong, HK

Posted Dec 23, 2025

This job description highlights IBM's Software Solutions Brand Sales role, emphasizing technical expertise in automation solutions, client collaboration, and career growth opportunities. It promotes a supportive culture focused on innovation and making a global impact through digital transformation.

Senior Network Engineer - SDWAN

Company: IBM

Location: HORTOLANDIA, BR

Posted Dec 23, 2025

IBM Finance & Operations drives efficiency and innovation. The role involves network design, security, and collaboration with global teams. Required skills include SDWAN, BGP, and automation. IBM offers career growth and a dynamic environment.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing long-term client relationships, collaboration, innovation, and professional growth. It highlights roles involving hybrid cloud/AI solutions, technical expertise, and delivering impactful results through strategic partnerships and industry expertise.

Package Consultant-Workday Talent Management

Company: IBM

Location: BANGALORE, IN

Posted Dec 23, 2025

This text promotes IBM Consulting as a career opportunity emphasizing collaboration, innovation, and professional growth. It highlights working with clients on hybrid cloud and AI solutions, long-term relationships, and the role of consultants as trusted advisors. Required skills include Workday HCM certification and experience in talent performance modules.

Data Scientist (m/w/d)

Company: IBM

Location: Multiple Cities

Posted Dec 23, 2025

This text promotes a career in IBM Consulting, emphasizing global collaboration, innovation in hybrid cloud and AI, and opportunities for professional growth. It highlights the role of a Data Scientist in solving complex problems using advanced tools and technologies, along with required skills in mathematics, programming, and cloud platforms.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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