Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Software Engineer L5 (Networking)

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix promotes its global entertainment leadership and Open Connect CDN initiatives, highlighting job opportunities for software engineers with expertise in scalable systems. The company emphasizes diversity, inclusion, and a collaborative culture while detailing compensation structures and hiring practices.

Product Director - Security

Company: Gcore

Location: Poland,Serbia,Germany,Lithuania,Cyprus

Posted Dec 20, 2025

This text promotes Gcore's job opportunity for a Product Director Security role, highlighting the company's global infrastructure solutions, collaborative environment, and comprehensive benefits package including competitive compensation, flexible work arrangements, and professional development support.

GTM Lead (Compute Hosting Growth)

Company: Gcore

Location: Poland,Serbia,Georgia,Germany,Cyprus

Posted Dec 20, 2025

This job description highlights Gcore's opportunity to lead growth strategies for their compute hosting business, emphasizing global impact, scalable infrastructure, and competitive compensation. The role requires expertise in growth metrics, international markets, and cross-functional collaboration, with benefits including flexible work options and modern workplace amenities.

Distributed Systems Engineer (L5) - Data Platform

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix's data platforms enable innovative solutions across global operations, supporting diverse teams and fostering growth through cutting-edge technology and open-source contributions.

Distributed Systems Engineer (L4) - Data Platform

Company: Netflix

Location: USA

Posted Dec 20, 2025

This text describes Netflix's data platforms, teams, and job opportunities. It highlights their mission to innovate through data infrastructure, seeks engineers for distributed systems, and emphasizes diversity and inclusion. The content is factual with no overtly positive or negative tone.

Technical Director - Internal Game Studio (ISX1)

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix is seeking a visionary Technical Director to lead game development for their cloudgaming platform, emphasizing innovation, technical expertise in Unreal Engine 5, and collaboration with cross-functional teams. The role involves building scalable systems, mentoring engineers, and integrating with Netflix's technologies while offering competitive compensation and benefits.

Support Solutions Engineer (L5) - Security,Privacy and Assurance

Company: Netflix

Location: USA

Posted Dec 20, 2025

Netflix's Engineering Support Organization aims to deliver excellent support experiences for developers, focusing on automation, security, and collaboration. The role requires expertise in infrastructure, customer service, and problem-solving, with a commitment to diversity and inclusion.

Staff Product Designer - Cloud Infrastructure

Company: Netflix

Location: USA

Posted Dec 20, 2025

This job posting highlights Netflix's opportunity to shape cloud infrastructure experiences, emphasizing innovation, technical challenges, and collaboration with cross-functional teams. The role offers impactful work on complex systems and aligns with Netflix's mission to entertain the world through cutting-edge engineering solutions.

Sales Mid-Market Prospecting Account Executive, Corporate Impact - YourCause

Company: Blackbaud

Location: USA

Posted Dec 20, 2025

This job posting highlights a sales role at Blackbaud offering competitive compensation, remote work flexibility, and comprehensive benefits including healthcare, retirement plans, and parental leave. The position emphasizes impactful work in corporate social responsibility software solutions.

Machine Learning Engineer (L5) - Ads

Company: Netflix

Location: USA

Posted Dec 20, 2025

The text provides information about Netflix's global services, membership statistics, and a new ad-supported tier. It outlines the Creative team's mission to develop AI-generated ads, details job responsibilities and requirements, and describes compensation and benefits packages. The content is factual and neutral in tone.

Technical Support Engineer (Edge Cloud)

Company: Gcore

Location: Poland

Posted Dec 20, 2025

This text describes Gcore's role in providing infrastructure and software solutions for AI, cloud, and security, highlighting opportunities to work on global projects with leading technology partners. It outlines technical support responsibilities, qualifications, and benefits including competitive compensation, flexible work arrangements, and professional development opportunities.

Lead Product Marketing Manager - Margin Trading

Company: Kraken

Location: USA

Posted Dec 20, 2025

Kraken promotes crypto adoption with a mission-driven team, offering roles in product marketing for advanced trading platforms. Emphasizes innovation, security, and global expansion.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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