Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Acquisition Analyst III

Company: TestPros

Location: Remote

Posted Dec 02, 2025

TestPros is a growing IT services company seeking an Acquisition Analyst III with engineering and acquisition experience. The role involves managing documentation for DHS contracts, with benefits including competitive pay, insurance, and retirement plans. The company emphasizes equal opportunity employment and compliance with federal standards.

Senior Staff Software Engineer NFS - Protocol

Company: Hammerspace

Location: Remote

Posted Dec 02, 2025

Hammerspace is seeking a highly skilled Senior Staff Software Engineer to join their team and focus on the development and enhancement of NFS Network File System protocols. The successful candidate will play a pivotal role in their distributed Hyperscale NAS product, contributing to its robustness, performance, and scalability. The role involves protocol development, architecture and design, code development and review, test automation, customer support, remote collaboration, mentorship, and community participation.

Technical Account Manager 3

Company: Twilio

Location: Remote

Posted Dec 03, 2025

This job posting seeks a Technical Account Manager with experience in customer success and technical support, requiring skills in API troubleshooting, cloud solutions, and cross-team collaboration. The role offers remote work from Colombia with competitive benefits and opportunities for professional growth.

Senior Property Claims Examiner

Company: Raphael and Associates

Location: Remote

Posted Dec 02, 2025

Raphael & Associates offers a dynamic role with competitive benefits and growth opportunities for experienced property claims examiners. The position emphasizes exceptional service, team collaboration, and professional development within a forward-thinking organization.

Account Executive - Private Equity

Company: Aleph

Location: USA

Posted Dec 03, 2025

Aleph is an AI-native platform for financial planning and analysis, showcasing strong growth through product innovation and customer success. The company, backed by top VCs and working with major clients, is hiring a Private Equity-focused Account Executive to expand its sales motion. The role offers uncapped commission, end-to-end funnel ownership, and collaboration with leadership teams. Aleph emphasizes a strong PMF, organized processes, and a commitment to diversity and inclusion.

Mid-Market Account Executive

Company: HubSpot

Location: UK

Posted Dec 03, 2025

The role of a MidMarket UKI Account Executive at HubSpot involves leveraging inbound and outbound selling strategies to identify and close new business opportunities. The position requires strong communication and interpersonal skills, proficiency in virtual sales presentations, and experience in SaaS environments. The role offers flexible work arrangements and the opportunity to contribute to HubSpot's mission of driving client success and business growth.

Solutions Engineer

Company: First Advantage

Location: Remote

Posted Dec 02, 2025

First Advantage is a leading provider of mission-critical background screening solutions, fostering a global inclusive workforce that values diversity, respect, integrity, and fairness. The Solutions Engineer role supports the Sales team, working with cross-functional teams to ensure smooth client onboarding, fast delivery, and successful customer outcomes.

Pooled Customer Success Manager - SMB

Company: Muck Rack

Location: Remote

Posted Dec 03, 2025

The role of Pooled Customer Success Manager involves leading critical activities across the customer lifecycle to drive adoption, retention, and satisfaction for SMB customers. Success will be measured by managing high volumes of customer cases, contributing to team retention goals, providing ideas to streamline processes, and demonstrating adaptability in a dynamic environment. The ideal candidate has 1+ years in a customer-facing role, experience with CRMs, strong communication skills, and a collaborative mindset.

Copywriter

Company: Coalition Technologies

Location: Worldwide

Posted Dec 02, 2025

The text is a job posting for a copywriter position, seeking candidates with excellent English writing skills and experience in writing SEO-driven content for various industries. The ideal candidate should have a background in specialized fields and be able to blend SEO best practices with brand priorities. Compensation is based on a per-word basis, with rates increasing after certain milestones.

Sr Staff Software Engineer - QA

Company: Hammerspace

Location: Remote

Posted Dec 02, 2025

The job posting is for a Senior Software QA Engineer position at Hammerspace, focusing on testing Storage Filesystems, distributed systems, and Protocols like NFS and SMB. The role involves leading testing efforts, collaborating with development and customer support teams, and developing test automation. The company offers a competitive salary range, comprehensive benefits, and values diversity and inclusion.

Finance Specialist

Company: First Advantage

Location: Remote

Posted Dec 02, 2025

The job posting is for a detail-oriented Finance Specialist to support the HKASEAN Finance team. The role involves ensuring accuracy and efficiency of financial operations across Hong Kong, Singapore, Malaysia, and the Philippines. The position offers benefits such as working from home, HMO coverage, optical and medicine reimbursements, generous leave credits, and opportunities to gain hands-on experience in regional finance operations and statutory compliance.

Head of Data

Company: ApprovalMax Limited

Location: Remote

Posted Dec 02, 2025

ApprovalMax is an award-winning B2B software that streamlines bill and expense approval processes for businesses worldwide. The company is seeking a Head of Data to lead their data team, drive data-driven decision making, and optimize data processes and infrastructure. The role requires technical expertise, leadership skills, and stakeholder management to support strategic initiatives and deliver actionable insights.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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