Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Consulting Account Executive

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This role emphasizes building long-term client relationships, driving growth through sales strategies, and collaborating with partners to deliver innovative solutions in data and analytics.

Accounts Receivable Intern – Q2C (Quote-to-Cash)

Company: IBM

Location: Armonk, US

Posted Dec 20, 2025

This job posting outlines an Accounts Receivable AR Intern role with responsibilities including managing receivables, collaborating with cross-functional teams, and improving financial performance. It lists required skills like Excel proficiency and accounting principles, along with preferred qualifications such as analytical mindset and presentation skills.

Service Management Lead

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a career in IBM Consulting emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and opportunities for growth through strategic partnerships and technology platforms. It outlines responsibilities in service management, process standardization, and integration of tools like ServiceNow, requiring expertise in ITIL/SRE frameworks and a hybrid work model.

SAP FI - FSCM Consultant (Credit Management & Serrala)

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a career opportunity at IBM Consulting focusing on hybrid cloud and AI solutions, emphasizing collaboration, innovation, and professional growth. It outlines responsibilities as an SAP FI Consultant, including project support, customization, testing, and stakeholder management, while highlighting the company's culture of empathy and long-term development.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description highlights a role in IBM's Talent Acquisition team focused on managing the offer process, collaborating with stakeholders, and ensuring a positive candidate experience. It emphasizes IBM's culture of innovation, career development, and global collaboration while outlining requirements for attention to detail and communication skills.

S/4 HANA SCM PP Senior Managing Consultant

Company: IBM

Location: MADRID, ES

Posted Dec 20, 2025

This role involves designing SAP S4HANA solutions for industrial clients, collaborating with cross-functional teams, and requiring expertise in PP configuration and integration. It emphasizes career growth, innovation, and impactful client partnerships through IBM's technology ecosystem.

Arquiteto(a) de Infraestrutura em SRE e Observabilidade

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

The text describes a role in IBM Consulting focused on hybrid cloud and AI innovation, emphasizing collaboration with clients, technical expertise, and strategic growth opportunities. It outlines responsibilities in observability, SRE, DevOps, and ServiceNow integration, requiring skills in monitoring, automation, and system reliability.

Package Consultant-SAP HANA SCM MM

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP implementation and client collaboration, emphasizing global opportunities, technical expertise, and professional growth through strategic partnerships and innovative technology.

Senior Managing Consultant SAP EAM Lead

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description highlights a career in IBM Consulting focused on SAP projects within the utilities sector, emphasizing collaboration with global clients, strategic leadership, and technological innovation. It outlines responsibilities involving complex implementations, cross-functional team management, and alignment with industry best practices.

Order to Cash Practitioner

Company: IBM

Location: Naga City, PH

Posted Dec 20, 2025

IBM seeks an Order to Cash Analyst to handle transactional tasks, collaborate with clients, and drive innovation. The role emphasizes problem-solving, communication, and achieving business goals in a dynamic environment.

SAP FI Consultant

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text describes a SAP S4HANA FI Consultant role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, financial process optimization, and career growth opportunities through innovative solutions and global teamwork.

Incident Response Consultant

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job description outlines a Security Consultant role at IBM, focusing on incident response, cybersecurity advisory, and technical expertise. The position requires skills in threat hunting, forensic analysis, and cloud technologies, with opportunities to work on high-profile cybersecurity cases and develop enterprise security strategies.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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