Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 20, 2025

This job description outlines a Data Engineer role at IBM, emphasizing responsibilities such as designing solutions, continuous improvement through agile frameworks, and required expertise in technologies like Apache Spark, Hadoop, Python, and cloud platforms. It highlights both technical skills and collaborative teamwork expectations.

Solution Architect-Cognitive Computing

Company: IBM

Location: Taipei, TW

Posted Dec 20, 2025

This text describes a job opening for an AML Solution Architect requiring technical expertise in AML compliance systems, SQL proficiency, API integration skills, and knowledge of AML regulations. It outlines responsibilities including system design, regulatory compliance, and problem-solving in AML implementations.

Technical Support Engineer

Company: IBM

Location: Krakow, PL

Posted Dec 20, 2025

This job description highlights a Technical Support Engineer role at IBM focusing on data management solutions. It emphasizes collaboration with global teams, customer satisfaction, and opportunities for professional growth through advanced technologies and skill development.

Solution Consultant-Talent Transformation BPO

Company: IBM

Location: DALIAN, CN

Posted Dec 20, 2025

This text describes a career opportunity at IBM Consulting focusing on BPO solution design with emphasis on collaboration, innovation, and long-term career growth. It outlines responsibilities, required education, technical expertise, and soft skills needed for the role.

Cloud System Administrator

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This job description outlines a Cloud System Administrator role with responsibilities in managing Azure and GCP cloud infrastructure, requiring expertise in networking, security, and Kubernetes. The position emphasizes collaboration, mission-critical operations, and career growth within IBM's supportive culture.

Security Consultant Cloud Security Services

Company: IBM

Location: ABU DHABI, AE

Posted Dec 20, 2025

The text describes a job role for a Digital Security Managing Consultant focusing on cloud security, IAM, and hybrid/multi-cloud environments. It outlines responsibilities, required certifications, and expertise in security architecture, compliance standards, and large-scale security transformation projects.

Consultant, Data Engineering

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

IBM seeks a Data Engineer to design Snowflake solutions, requiring expertise in data pipelines, cloud platforms, and collaboration. The role offers flexibility and integration into IBM's organization post-acquisition.

Technology Partner Specialist - Service

Company: IBM

Location: Mumbai, IN

Posted Dec 20, 2025

IBM's role focuses on driving revenue growth through collaboration with partners, leveraging hybrid cloud and AI technologies, and fostering innovation. The position emphasizes career development and impactful solutions while promoting a supportive culture for global teams.

Digital Sales Specialist Automation Platform for UKI Market - IBM Dublin

Company: IBM

Location: Mulhuddart, IE

Posted Dec 20, 2025

The text describes a Digital Sales Specialist role at IBM, emphasizing collaborative opportunities, career growth, and impactful work. It highlights the company's commitment to innovation, client success, and professional development through excellent onboarding and learning culture.

Software Developer - Java

Company: IBM

Location: BANGALORE, IN

Posted Dec 20, 2025

This job posting seeks a Java Developer with expertise in Java 21, Spring Boot, and modern enterprise technologies. Responsibilities include designing applications, integrating messaging systems, and using AI-driven tools for modernization. Requirements emphasize experience with specific frameworks, cloud-native architectures, and DevOps practices.

Application Developer-Microsoft .NET

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 20, 2025

This text promotes a Software Developer role at IBM Consulting, emphasizing collaboration on hybrid cloud and AI projects, career growth opportunities, and innovative problem-solving in a supportive technical environment.

Senior Solutions Architect

Company: IBM

Location: Multiple Cities

Posted Dec 20, 2025

This text promotes IBM Consulting's career opportunities, emphasizing long-term client relationships, innovative solutions, and professional growth. It outlines the role of a Solution Architect, required expertise, and the company's focus on delivering impactful results through collaboration and technical expertise.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages