Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Accounts Receivables Professionals

Company: IBM

Location: Naga City, PH

Posted Dec 19, 2025

This job description outlines a Senior Deduction Management Analyst role at IBM, emphasizing responsibilities in order management, customer masterdata, credit management, and collaboration with clients. It highlights required skills in finance, accounting software, and teamwork, while promoting a dynamic work environment focused on innovation and problem-solving.

Analytics Engineer (L5) - Identity

Company: Netflix

Location: USA

Posted Dec 19, 2025

Netflix seeks an Analytics Engineer to drive data-driven commerce strategies, emphasizing collaboration and innovation in a global context. The role involves shaping analytical frameworks for identity platforms while leveraging cross-functional expertise and advanced data tools.

Engineering Lead - Test

Company: ScienceLogic

Location: USA

Posted Dec 19, 2025

The QA Lead role involves leading test automation for an AI product, managing a distributed team, and ensuring quality standards. The position offers benefits like flexible time off, comprehensive healthcare, and a supportive work environment.

Chief Engineer - Equipment Breakdown

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 19, 2025

This job description outlines the responsibilities of a chief engineer role, including overseeing equipment breakdown engineering operations, ensuring compliance with regulations, and managing training programs. It highlights qualifications required and emphasizes Liberty Mutual's commitment to employee development, inclusion, and competitive compensation.

Talent Acquisition Coordinator

Company: IBM

Location: BANGALORE, IN

Posted Dec 19, 2025

This text describes a role at IBM's Talent Acquisition team focusing on managing the offer process with emphasis on collaboration, communication, and career growth. It highlights the importance of teamwork, innovation, and organizational skills in a fast-paced environment while showcasing IBM's commitment to excellence and global impact.

Application Developer - Cloud FullStack - New South Wales - 17 Months FTH

Company: IBM

Location: SYDNEY, AU

Posted Dec 19, 2025

IBM is a leader in global transformation, offering career opportunities in tech innovation. The role involves developing applications and collaborating with teams to drive digital reinvention and competitive advantage.

Software Architect

Company: Fortive

Location: USA

Posted Dec 19, 2025

The text describes a technical leadership role focused on AI architecture, cloud solutions, and cross-functional collaboration. It outlines responsibilities involving AI/ML technologies, Azure platforms, and compliance standards, while specifying required qualifications and experience.

Software Engineer

Company: Field Nation

Location: Dhaka

Posted Dec 19, 2025

This job posting highlights Field Nation's commitment to a dynamic work environment, competitive benefits, and professional growth opportunities. The role involves developing cutting-edge SaaS solutions and collaborating with cross-functional teams, while the company emphasizes a supportive culture with perks like gym memberships, medical insurance, and flexible work arrangements.

Sr. Marketer - Growth

Company: Blackbaud

Location: Remote

Posted Dec 19, 2025

This job posting seeks a Sr Growth Marketer to lead growth marketing efforts for nonprofit fundraising, focusing on innovative programs, data-driven strategies, and cross-functional collaboration. The role emphasizes generating qualified pipeline, analyzing market trends, and working in a remote-first environment with competitive compensation and benefits.

Senior Product Marketing Manager Cloud Security

Company: Tenable, Inc.

Location: Columbia

Posted Dec 18, 2025

Tenable is a leading cybersecurity company with global reach, offering impactful roles like Senior Product Marketing Manager. The job emphasizes collaboration, innovation, and technical expertise in cloud security, with opportunities to shape product strategies and engage with industry communities.

Presales Architect - Voice AI, CPaaS, Contact Center

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio, requiring expertise in complex solution design, stakeholder collaboration, and cross-functional teamwork. The position emphasizes influencing product strategy, mentoring teams, and delivering technical wins through multiproduct solutions.

VAT Manager

Company: Fortive

Location: Netherlands,Italy,Poland

Posted Dec 19, 2025

The text describes VAT compliance responsibilities including monitoring, reporting, audit handling, and system updates. It outlines required skills like ERP experience, analytical abilities, and attention to detail for a specialized role.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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