Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Customer Success Manager

Company: Saviynt

Location: Germany

Posted Dec 18, 2025

Saviynt's AI-powered identity platform helps organizations manage access and protect digital assets while driving efficiency. The company seeks a Sr Customer Success Manager to build customer relationships, align solutions with business goals, and ensure product adoption. The role involves strategic advisory, relationship development, and cross-functional collaboration. Saviynt emphasizes growth, innovation, and diversity in a positive work environment.

English Technical Support Agent

Company: 5CA

Location: Colombia,Costa Rica,El Salvador,Guatemala

Posted Dec 18, 2025

This job posting outlines a Technical Support Agent role with international team collaboration, technical requirements, and benefits like remote work flexibility and career development opportunities.

Senior Revenue Operations Manager

Company: Builder.io

Location: USA

Posted Dec 18, 2025

Builderio seeks a Senior Revenue Operations Manager to drive growth through innovative AI-powered workflows, with a focus on strategy, data analysis, and team collaboration. The role offers a competitive salary range of $150k-$185k and equity.

English Customer Support Agent

Company: 5CA

Location: Indonesia,Philippines,Sri Lanka,Viet Nam

Posted Dec 18, 2025

This job posting describes a remote Customer Support Agent role with requirements for language proficiency, technical skills, and location. It outlines benefits like flexible work arrangements, international team collaboration, and professional development opportunities.

Solutions Engineer (Hebrew Speaker)

Company: Twilio

Location: USA

Posted Dec 18, 2025

This job posting highlights a Solutions Engineer role at Twilio, focusing on technical presales, customer success, and innovation. It outlines responsibilities, qualifications, and benefits including competitive pay and remote work options.

Lead Counsel - Community Trust

Company: Airbnb

Location: USA

Posted Dec 18, 2025

Airbnb seeks a legal professional to contribute to policy and safety initiatives, emphasizing innovation and global impact in a dynamic environment.

Senior Professional Services - Technical Architect

Company: GitLab

Location: USA

Posted Dec 18, 2025

This job description outlines the role of a Senior Professional Services Technical Architect at GitLab, emphasizing technical leadership, customer engagement, and DevSecOps expertise. It highlights responsibilities such as designing architectures, leading migrations, and mentoring teams, while also detailing required skills and the company's focus on innovation and customer success.

Senior Staff Security Researcher

Company: Cobalt

Location: USA

Posted Dec 18, 2025

Cobalt promotes a mission-driven culture focused on security innovation, offering competitive compensation, global collaboration opportunities, and a commitment to diversity. The role emphasizes research, tool development, and industry leadership while highlighting benefits like flexible work arrangements and professional growth.

Senior Software Engineer - Golang - Prime Trading Desk

Company: Kraken

Location: USA

Posted Dec 18, 2025

Kraken promotes crypto adoption through a mission-focused team and global initiatives. They seek Software Engineers to build institutional trading systems, emphasizing security, education, and client support. The role involves collaboration with traders and quants, with a focus on scalable solutions and financial freedom.

Presales Architect - Trust, Identity and Compliance

Company: Twilio

Location: UK

Posted Dec 18, 2025

This job posting outlines a Presales Architect role at Twilio requiring expertise in complex solutions, cross-functional collaboration, and technical domains like identity verification and compliance. It highlights responsibilities such as scoping solutions, supporting sales teams, and influencing product strategy, while emphasizing qualifications in presales experience and regulatory frameworks.

Presales Architect - Trust, Identity and Compliance

Company: Twilio

Location: Ireland

Posted Dec 18, 2025

This job posting seeks a Presales Architect at Twilio with expertise in complex solutions and cross-functional collaboration. Responsibilities include designing multi-product solutions, influencing product strategy, and supporting sales teams. Qualifications require presales experience, identity verification knowledge, and strong communication skills. The role is remote with 20% travel and offers competitive benefits.

Senior Fullstack Product Software Engineer - DocSend

Company: Dropbox

Location: USA

Posted Dec 18, 2025

This job description outlines a Senior FullStack Product Engineer role at Dropbox's DocSend team, emphasizing responsibilities like leading projects, collaborating with cross-functional teams, and driving innovation. The position highlights opportunities for high impact and growth in a fast-paced environment with a focus on scalable solutions and AI-enabled features. Requirements include extensive experience in software engineering and specific technical skills.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

Related Pages