Exceptional Customer Experience Jobs in Other US Location

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Looking for Exceptional Customer Experience jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the Other US Location area.

Identity and Access Management Senior Engineer - VP

Company: MUFG

Location: Other US Location

Posted Dec 25, 2024

The text is a job description for a role at Mitsubishi UFJ Financial Group (MUFG), a leading financial group with 120,000 employees worldwide. The role involves designing, developing, and supporting access request forms in ServiceNow and managing the IGA tool. The company values building long-term relationships, serving society, and fostering shared and sustainable growth. The role requires 4 days of on-site work per week and 1 day of remote work. The typical base pay range is between $137K and $171K, depending on job-related knowledge, skills, experience, and location. The company is committed to diversity and inclusion and does not discriminate on the basis of race, color, national origin, religion, gender, expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status protected under applicable federal, state, or local law.

Sr. Customer Success Manager

Company: Genesys

Location: Other US Location

Posted Dec 25, 2024

Genesys is a company that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. They offer a cloud-based AI-powered experience orchestration platform called Genesys Cloud, which helps organizations provide empathetic and personalized experiences at scale. The company is committed to equity in the workplace and does not discriminate based on protected characteristics.

Enterprise Account Executive (Chicago)

Company: Hewlett Packard Enterprise

Location: Other US Location

Posted Dec 25, 2024

The job description for the Enterprise Account Executive position at Hewlett Packard Enterprise in Chicago is for a remote role. The role involves selling Zerto's software-defined platform, which offers ransomware resilience, disaster recovery, and data mobility. The ideal candidate should have experience in data protection, cloud, or technology sales. The role requires solving real technology gaps, growing the territory, and working with a strong team. The position offers health and wellbeing benefits, personal and professional development, and diversity and inclusion. The expected salary range for a US-based hire is $189,500,000 to $445,500,000.

Senior Project Manager

Company: Rho

Location: Other US Location

Posted Dec 25, 2024

Rho is a banking platform offering a range of services including corporate cards, banking treasury, expense management, and AP accounting automation. They are seeking a Senior Project Manager with strong project management skills to lead and coordinate multiple projects. The role involves managing risks, dependencies, and issues, and ensuring accurate reporting of project progress. Rho offers competitive benefits, a diverse and inclusive environment, and opportunities for professional growth.

SOC Analyst

Company: Intapp

Location: Other US Location

Posted Dec 25, 2024

Intapp is seeking a Tier 2 Cybersecurity SOC Analyst with well-versed skills in Incident handling. The candidate will work with Cybersecurity and cross-stream to triage, investigate, and respond to cybersecurity incidents. The working hours are between 8am local time to 5PM local time, but the candidate may need to stay with the incidents until they are handed over to the next on-call team member if an incident comes up or is escalated. The role involves continuously reviewing and analyzing logs from various sources, evaluating incidents, conducting in-depth analysis, updating and monitoring existing incidents, tracking the progress of incident resolution, documenting and reporting on security incidents, providing support and guidance to Tier 1 SOC Analysts, utilizing Azure Sentinel to monitor and analyze security alerts, integrating threat intelligence feeds into Azure Sentinel, staying up-to-date with the latest cybersecurity trends and technologies, and participating in training and development programs.

Workday Reporting Analyst

Company: Essity

Location: Other US Location

Posted Dec 25, 2024

Essity, a global hygiene and healthcare company, is seeking a dynamic individual for their HR Master Data and Analytics team. The role involves implementing and maintaining global HR reporting, supporting the Workday release cycle, resolving customer issues, leading global projects, and collaborating with other Workday support areas. The ideal candidate should have proven experience in Workday HR configuration, strong IT and systems affinity, analytical skills, and excellent stakeholder management. Essity offers a purpose-driven environment with opportunities to improve wellbeing for people and drive positive change for society and the environment.

General Program Manager - PMO

Company: Johnson Controls

Location: Other US Location

Posted Dec 25, 2024

The user is a team player and initiator with 14 years of relevant industry experience. They have skills in Revenue Management, KPIs, and project execution. They work with cross-functional teams and represent India operations in APAC forums. They drive organizational initiatives and identify challenges to ensure flawless revenue delivery.

Senior Software Engineer (Accounting)

Company: Rho

Location: Other US Location

Posted Dec 25, 2024

Rho is a banking platform offering a range of services for businesses, from corporate cards to expense management and accounting automation. They are looking for a Senior Software Backend Engineer to join their core product team in Belgrade, working with technologies like Python, Go, GraphQL, PostgreSQL, Docker, Kubernetes, and Google Cloud Platform. They offer a competitive base salary, benefits, and a hybrid work environment.

Specialist, B2B Marketing – Sales Enablement-2

Company: Mastercard

Location: Other US Location

Posted Dec 25, 2024

Mastercard is a global technology company in the payments industry with a mission to connect and power an inclusive digital economy. They offer secure, simple, smart, and accessible digital payment choices. The Global Business Services Center is looking for a Specialist B2B Marketing to support Regional marketing sales groups and portfolio management teams in winning new business and delivering high-quality responses to RFPs. The ideal candidate should have a proven ability to apply judgment, creativity, and writing skills in developing and editing customized responses, and be capable of determining priorities, goals, and objectives of work functions assigned.

Senior QA Automation Engineer

Company: Rho

Location: Other US Location

Posted Dec 25, 2024

Rho is a banking platform offering a range of services for businesses, from corporate cards to banking treasury expense management and AP accounting automation. They are looking for a Senior QA Engineer to join their team, working on designing and executing test plans, writing automated end-to-end tests, and regression testing. The role requires 5+ years of professional QA experience and 3+ years of experience in automation testing. Rho offers a competitive base salary, top-notch private healthcare insurance, generous PTO policy, and a hybrid work environment.

Lead Application Engineer I

Company: Johnson Controls

Location: Other US Location

Posted Dec 25, 2024

The text is a job description for a role in Post Sales Design Support on BMS CCTV ACS and Fire Alarm System at Johnson Controls. The role involves reviewing technical specifications, preparing technical submittals and shop drawings, and ensuring project execution with zero customer complaints. The ideal candidate should have a BE Electrical and Electronics or Equivalent degree, 4 to 10 years of hands-on experience in FAS PA Security BMS and GSS, and excellent communication skills.

TAC Engineer

Company: Hewlett Packard Enterprise

Location: Other US Location

Posted Dec 25, 2024

The TAC Engineer role at Hewlett Packard Enterprise involves working remotely, primarily from home, as a subject matter expert in technical components of HPE products. The role requires managing project teams, expanding relationships with partners, and driving innovation in engineering design. The company values diverse backgrounds and offers benefits such as health and wellbeing, personal and professional development, and diversity, inclusion, and belonging programs.

Frequently Asked Questions

What are typical salary ranges for Exceptional Customer Experience roles by seniority?
Entry‑level CX Analyst or Support Specialist roles start around $60,000–$80,000 annually. Mid‑level positions such as CX Designer or Automation Engineer earn $80,000–$120,000. Senior CX Manager or Lead roles typically range from $120,000–$160,000, while Director or VP of CX positions often exceed $160,000 and can reach $200,000+ depending on company size and region.
What skills and certifications are essential for a career in Exceptional Customer Experience?
Core skills include CSAT/NPS analysis, journey mapping with Miro or Lucidchart, proficiency in Zendesk, Salesforce Service Cloud, or Freshdesk, and expertise in AI chatbot platforms like Rasa, Dialogflow, or Intercom. Certifications such as Certified Customer Experience Professional (CCXP), Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ServiceNow Certified Service Manager are highly valued.
Is remote work common in Exceptional Customer Experience positions?
Yes, many CX roles offer full‑remote or hybrid arrangements, especially in tech and SaaS companies. Remote teams rely on collaboration tools like Slack, Jira Service Management, and video conferencing to maintain omni‑channel service standards.
How does a career progression path typically unfold in Exceptional Customer Experience?
A common trajectory starts with Customer Support Agent or CX Analyst, advancing to CX Designer or Automation Engineer, then to CX Manager or Operations Lead, followed by Director of CX, and ultimately VP of Customer Experience or Chief Customer Officer. Each step builds on analytical, leadership, and technology integration expertise.
What industry trends are shaping the future of Exceptional Customer Experience?
Key trends include AI‑powered omnichannel chatbots that deliver real‑time support, data‑driven personalization using predictive analytics, continuous feedback loops via Voice of Customer platforms, and the integration of CX metrics into executive dashboards. Companies are also prioritizing remote‑first CX teams and leveraging real‑time sentiment analysis to anticipate customer needs.

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