Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

LLM Engagement Manager

Company: Appen

Location: USA

Posted Nov 21, 2024

The job description is for an LLM Delivery Expert at Appen, a company that provides high-quality data solutions for AI. The role involves delivering LLM projects, building expertise in LLM data modality, and driving operational excellence. The company is committed to ethical AI practices and believes in the potential of AI to make a positive impact on society.

Senior Associate - New & Growth Business

Company: Axios

Location: USA

Posted Nov 21, 2024

Axios is hiring a Senior Associate Client Partnerships to join their East Coast advertising team. The role requires superior communication skills, ability to understand partner business priorities, and develop creative solutions. The company offers a range of benefits, including 401k, robust health insurance, and generous vacation policy.

Senior Engineering Manager - Insurance

Company: Alma

Location: USA

Posted Nov 21, 2024

Alma is looking for an experienced Senior Engineering Manager to lead one of their insurance teams. The team is responsible for the entire revenue cycle, providing accurate eligibility checks, supporting providers, and reconciling claims. The ideal candidate has 35 years of engineering experience, 24 years of people management experience, and a passion for Alma's mission to improve the experience of therapy for providers and their clients.

Director, Revenue/GTM Enablement

Company: EDB

Location: USA

Posted Nov 21, 2024

The job posting is for a Director of Revenue GTM Enablement position at EDB, requiring at least 8 years of experience in sales enablement, business development, or related roles. The role involves building a world-class sales and partner enablement program, conducting market analysis, developing sales training programs, and creating sales collateral. The job offers a competitive compensation package, including a base salary, annual variable bonus, and equity.

Senior Editor

Company: The Athletic Media Company

Location: USA

Posted Nov 21, 2024

The Athletic is a digital sports media company seeking a Senior Editor for its sports-based desks. The role involves managing a staff of reporters, generating news and distinct team analysis, and working with data analytics to optimize performance.

Community Lifecycle Manager

Company: Reddit

Location: USA

Posted Nov 21, 2024

The job description is for a Community Lifecycle Manager at Reddit, responsible for managing campaign strategy and execution, partnering with various teams, and leveraging data insights to enhance strategy. The ideal candidate has experience in lifecycle marketing, email marketing, and product marketing, with a deep understanding of multichannel strategies and community culture.

Financial Operations Lead

Company: Nava

Location: USA

Posted Nov 21, 2024

Nava is a consultancy and public benefit corporation that works with government agencies to build digital services and improve the customer experience. The company is committed to diversity and inclusion and offers a range of benefits and perks to its employees.

Sales Development Representative

Company: Nava

Location: USA

Posted Nov 21, 2024

Nava Benefits is a fast-growing benefits brokerage that aims to fix healthcare in America. They are seeking a driven Sales Development Representative to drive growth and develop foundational sales skills.

Senior Frontend Software Engineer - Poster Experience

Company: Reddit

Location: USA

Posted Nov 21, 2024

The job posting is for a high-impact role at Reddit, focusing on creating and participating in conversations. The role requires experience in software development, collaboration, and communication. The company offers comprehensive benefits and a remote work environment.

Research Program Manager

Company: Webflow

Location: USA

Posted Nov 21, 2024

Webflow is looking for a Research Program Manager to help accelerate the impact of their Research team. The role involves building an industry-leading Research Operations practice, collaborating with cross-functional partners, and optimizing research processes.

Head of Travel & Expenses

Company: Dropbox

Location: USA

Posted Nov 21, 2024

Dropbox is seeking a Head of Travel amp Expenses to lead and drive innovation across their global Travel Expense and Corporate Card operations. The role combines strategic leadership, vendor and partnership management, travel program optimization, virtual first support, expense operations and compliance, reporting and analysis, and training and support.

Delivery Director

Company: Appen

Location: USA

Posted Nov 21, 2024

Appen is a leader in AI enablement, providing data annotation and model evaluation services to the world's largest technology companies. The company has a global crowd of over 1 million contributors and is committed to creating an inclusive and diverse workplace.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

Related Pages