Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Head of Cybersecurity

Company: Creatio

Location: USA

Posted Nov 06, 2024

The job posting is looking for an experienced Head of Cybersecurity with a background in IT product development to manage and oversee all information security matters within the company. The responsibilities include developing and implementing a thorough information security strategy, providing strategic direction and leadership for the Information Security team, and ensuring ongoing compliance with relevant regulations and standards.

Generative AI Consulting, Director

Company: NTT DATA

Location: USA

Posted Nov 06, 2024

NTT DATA is seeking a Generative AI Consulting Director to join their remote team in the Financial Services Industry. The role involves leading and overseeing AI projects, developing strategic plans, and contributing to business growth through expertise in AI solutions.

Senior Android Developer

Company: Art+Logic

Location: USA

Posted Nov 06, 2024

Art+Logic is looking for a Senior Android Developer to work on custom software projects. The company values work-life balance, flexibility, and open communication. The ideal candidate has 5+ years of experience in Android development, excellent communication skills, and experience with Kotlin, Java, and publishing applications to the Google Play Store.

Sr. Marketing Events Specialist

Company: RapidAI

Location: USA

Posted Nov 06, 2024

RapidAI is a global leader in using AI to combat life-threatening vascular and neurovascular conditions. They are empowering physicians to make faster decisions for better patient outcomes. The company is looking for a Sr Marketing Events Specialist to lead, organize, and execute impactful regional and international events.

Senior Sales Executive

Company: Loyal

Location: USA

Posted Nov 06, 2024

Loyal is a digital healthcare platform that is looking for a Senior Sales Executive to help them achieve their mission of improving health by reaching consumers at the right time in their care. The role involves growing the business through customer acquisition, closing new business deals, and fostering new relationships with senior executives and decision makers.

Data Lead

Company: Lumos

Location: USA

Posted Nov 06, 2024

The job posting is for a Data Lead position at Lumos, requiring 7+ years of experience in a Data Analyst or related role. The responsibilities include building data infrastructure, enabling cross-functional teams, and collaborating with product managers. The company values autonomy, data modeling, and prioritizing data projects.

Sr Manager - Software Engineering

Company: G-P

Location: USA

Posted Nov 06, 2024

The company GP is looking for a Sr Software Engineering Manager to lead a small team of software engineers focused on marketing technology stack. The job requires strong technical leadership, experience with Agile methodologies, and knowledge of modern cloud architectures and technologies.

Security Engineering Analyst

Company: Weights & Biases

Location: USA

Posted Nov 06, 2024

Weights amp Biases is seeking a dedicated and skilled Security Analyst to help safeguard their data applications and infrastructure from security threats. The ideal candidate will have hands-on experience in security operations, incident response, and vulnerability management.

Head of Risk Product

Company: Mercury

Location: USA

Posted Nov 06, 2024

Mercury is hiring a Head of Risk Product to help shape the fundamental character of Mercury through its next phase of scale. The role involves leading risk product across all of Mercury, delivering lovable product experiences to customers, and holistically managing risk, compliance, and regulation.

Senior Software Engineer, Backend

Company: interface.ai

Location: USA

Posted Nov 06, 2024

Interfaceai is a leading AI provider for banks and credit unions, offering a unified banking experience through voice chat and employee-assisting solutions. The company aims to transform the banking experience with hyperpersonalized, secure, and seamless interactions, improving operational efficiencies and driving revenue growth.

SDR/BDR Sales Enablement Program Manager

Company: JumpCloud

Location: USA

Posted Nov 06, 2024

JumpCloud is seeking a Sales Enablement Program Manager to design and implement coaching programs for SDRs and BDRs. The role requires experience in sales coaching and performance improvement, with a strong understanding of the sales process and challenges specific to selling SaaS products to IT professionals.

Incentive Compensation Administrator

Company: Grafana Labs

Location: USA

Posted Nov 06, 2024

The job posting is for an Incentive Compensation Administrator at a high-growth SaaS company. The role involves administration of the incentive compensation management system, data hygiene, and reconciling payout calculations. The job requires strong communication skills, experience in incentive compensation analysis, and ability to manage multiple high-priority projects.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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