Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Event Marketing Manager

Company: Newfront

Location: USA

Posted Oct 19, 2024

Newfront is building a modern insurance experience, reimagining the way people interact with insurance. They value people, wellness, and a high-performance culture, and are looking for a Senior Event Marketing Manager to bring unique experiences to life.

Senior Publisher Partnerships Manager

Company: Scribd

Location: USA

Posted Oct 19, 2024

Scribd is a company that aims to democratize the exchange of ideas and information. They prioritize collaboration, flexibility, and employee empowerment. The company is seeking an experienced dealmaker to develop their content strategy and build partnerships.

Sr. Product Designer I - User Setup

Company: HubSpot

Location: USA

Posted Oct 19, 2024

The role of Sr Product Designer at HubSpot offers a collaborative environment where you'll have a seat at the table from Day 1. You'll co-own a significant part of the product and have autonomy to drive its strategy and vision. The company values strong opinions and supports career growth with clear expectations and career paths.

Sr. Software Engineer - Product

Company: AKASA

Location: USA

Posted Oct 19, 2024

AKASA is a company that provides generative AI solutions for the healthcare revenue cycle, with a strong team and a growing customer base. They are committed to building an inclusive workplace and offer a range of benefits to their employees.

Technical Lead II- Operations Hub- AI

Company: HubSpot

Location: USA

Posted Oct 19, 2024

The text describes the Operations Hub group's mission to leverage AI to deliver world-class experiences and value to customers. The team is responsible for data-driven and AI products and platforms. The text also outlines the expectations for a Technical Lead II, including leading a small team, collaborating with other teams, and taking ownership of their team's on-call health and product reliability.

GTM Enablement Lead

Company: Dropbox

Location: USA

Posted Oct 19, 2024

The GTM Readiness Enablement Manager will support the sales organization's growth initiatives by developing and executing global GTM readiness plans, collaborating with sales leadership, and implementing initiatives to enhance sales team effectiveness and efficiency.

Staff Security Software Engineer

Company: Lime

Location: USA

Posted Oct 19, 2024

Lime is a shared electric vehicle company that aims to build a future where transportation is shared, affordable, and carbon-free. They are hiring a Staff Security Software Engineer to join their Security team and are offering competitive salaries, performance-based annual bonus, and pre-IPO equity.

Sr. Design Project & Program Manager

Company: Pinterest

Location: USA

Posted Oct 19, 2024

Pinterest is looking for a Design Program Manager to own and execute design initiatives. The role requires experience in product design program management, strong communication skills, and proficiency in JIRA and Agile.

Director - Strategic Accounts

Company: Kalepa

Location: USA

Posted Oct 19, 2024

Kalepa is an award-winning AI software company transforming the commercial insurance industry. They are looking for a Director of Strategic Accounts to help spearhead commercial growth and secure new relationships with leading US insurers.

Fraud Operations Manager

Company: Branch

Location: USA

Posted Oct 19, 2024

Branch is a company that aims to empower workers with financial freedom by providing accessible financial services. They value diversity, innovation, and teamwork, and offer a range of benefits to their employees.

Product Communications Manager

Company: Plaid

Location: USA

Posted Oct 19, 2024

Plaid is looking for a public relations professional to support their product communications initiatives. The ideal candidate is passionate about technology's ability to build a more equitable financial system and has a proven track record of managing successful relationships with the press, partners, customers, and industry influencers.

Product Operations Lead

Company: Clipboard Health

Location: USA

Posted Oct 19, 2024

The role is for a Delivery Lead in the Strategic Ops team, responsible for driving operational services, leveraging analytical and operational skills, and working on cutting-edge projects. The company is a mission-driven, high-growth startup with a focus on innovation and making a real difference in healthcare.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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