Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Software Engineer/Developer, Full Stack

Company: Aurora Solar

Location: USA

Posted Oct 05, 2024

Aurora Solar is a company that aims to create a future of solar energy for all. They have a remote-first team of sustainable energy enthusiasts who have been recognized for their work. The company is looking for a Full Stack developer to join their CAD team and help integrate CAD technologies with their cloud platform.

Staff Software Engineer - Data Snapshot

Company: Reddit

Location: USA

Posted Oct 05, 2024

Reddit is looking to hire a Staff Software Engineer to lead the design and creation of their Snapshot product, which delivers high-quality data to partners. The team owns the Streaming Platform built using Kafka and utilizes data to enable batch and streaming data usage at the company.

Client Services Associate

Company: Galileo

Location: USA

Posted Oct 05, 2024

Galileo is a team-based medical practice that offers high-touch, data-driven, multispecialty longitudinal care to diverse and complex patients. They are looking for a proactive and organized Client Services Associate to help ensure operational excellence across key strategic partnerships.

Staff Software Engineer

Company: CertifID

Location: USA

Posted Oct 05, 2024

CertifID is a company that provides a secure platform for verifying identities and authenticating wire transfer instructions. They are looking for a Staff Software Engineer to join their team and contribute to the development of their products. The company values innovation, continuous improvement, and curiosity, and offers a range of benefits including health insurance, 401k matching, and parental leave.

Commercial Account Executive - Mid-Market

Company: GitLab

Location: USA

Posted Oct 05, 2024

The job description is for a Midmarket Account Executive at GitLab, responsible for managing a book of business, fostering strong customer relationships, and meeting or exceeding quota. The role requires a strong understanding of GitLab's products and services, as well as excellent communication and negotiation skills.

Grants Manager

Company: Mozilla

Location: USA

Posted Oct 05, 2024

The Mozilla Foundation is looking for a dedicated Grants Manager to join their Partnerships Team. The role involves managing grants from private foundations, US and foreign government agencies, and corporations. The ideal candidate will have at least 5 years of grants management experience and strong comfort with fund accounting concepts and GAAP.

Sr. Product Manager

Company: STAT Recovery Services

Location: USA

Posted Oct 05, 2024

STAT is a recovery management firm focused on delivering value to suppliers. They are a fast-growing, tech-enabled services company with a positive and collaborative culture. The company is looking for a Senior Product Manager to work cross-functionally with the design, engineering, and leadership teams to help shape and execute the product roadmap.

Machine Learning Engineer - Notifications Relevance

Company: Reddit

Location: USA

Posted Oct 05, 2024

Reddit is looking for a Machine Learning Engineer to join the Notifications Relevance team. The team is on a mission to send the right content to the right user at the right time using the right channel. The team plays a critical role in driving daily active users and enhancing user retention on Reddit.

Product Marketing Manager - Credit

Company: Plaid

Location: USA

Posted Oct 05, 2024

Plaid is looking for a Product Marketing Manager to drive adoption and revenue of their Credit solutions. The company is dedicated to empowering financial transformation and building tools for developers to create their own products.

Product Marketing Manager - Ecosystem

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a fullstack Product Marketing Manager to support its platform and partner ecosystem. The role involves working closely with partners, building joint marketing plans, and driving adoption of the platform and its integrations.

Content Strategist - Operations

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is seeking a Content Strategist to join their Story Studio team. The role involves managing editorial calendars, content creation, and distribution across various marketing and product touchpoints. The ideal candidate has 3+ years of experience in content production, editorial planning, and cross-functional project management within the SaaS industry.

Social Video Creative

Company: Figma

Location: USA

Posted Oct 05, 2024

Figma is looking for a Social Video Creative to collaborate with a growing team to reimagine and uplevel their social presence. The role involves editing, producing, and ideating made-for-social videos, as well as partnering with cross-functional teams to develop best-in-class social video strategies.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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