Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Software Engineer I

Company: HubSpot

Location: USA

Posted Oct 03, 2024

The Senior Software Engineer role at HubSpot is a challenging and rewarding position that requires technical competence, problem-solving skills, and the ability to work independently. The role involves mentoring and teaching other engineers, taking initiative, and driving quality improvements. The company offers a competitive compensation package, including a cash range of $157,600 to $236,400 annually, and a range of benefits and perks.

Front End Developer - React

Company: Sensor Tower

Location: USA

Posted Oct 03, 2024

Sensor Tower is a company that cultivates responsibly sourced market intelligence, providing insights to help businesses make better decisions. They offer a flexible work environment, competitive salary range, and benefits such as flexible time off, health and wellness stipend, and monthly internet stipend.

Engineering Manager - Web Platform

Company: Reddit

Location: USA

Posted Oct 03, 2024

The text describes the Web Platform team's efforts to improve Reddit's user experience, including rewriting the website from scratch and investing in software architecture and developer experience. The role of the Engineering Manager is to lead the team and make architectural decisions to deliver a performant experience to millions of Redditors.

Senior Staff Software Engineer - Marketing Technology

Company: Airbnb

Location: USA

Posted Oct 03, 2024

The job posting is for a Senior Staff Engineer position at Airbnb's Marketing Technology team. The role involves building and maintaining a state-of-the-art platform for effective marketing campaigns and customer engagement. The team works closely with cross-functional teams to achieve ambitious goals.

Staff Engineer - Data Processing / Messaging

Company: Reddit

Location: USA

Posted Oct 03, 2024

The DPWF team is looking to hire a Staff Software Engineer to work on infrastructure and software development. The team is working on projects such as Kafka, event driven architectures, and automation. The job requires experience with asynchronous communication patterns, Kafka, and Kubernetes. The company offers various benefits, including comprehensive healthcare, 401k matching, and flexible vacation.

Senior Backend Engineer

Company: Updater

Location: USA

Posted Oct 03, 2024

Updater Inc is seeking a Senior Backend Engineer to join their Platform team. The role involves developing and optimizing backend systems, collaborating with the team, and mentoring junior engineers.

Compliance Analyst

Company: Weights & Biases

Location: USA

Posted Oct 03, 2024

Weights amp Biases is a company that provides tools for AI developers. They are looking for a Compliance Analyst to manage compliance projects and tasks. The job requires 12 years of experience in a supporting GRC Security Risk or related role, familiarity with security frameworks, and strong communication skills.

Graduate Assistant - Qualitative Concepts

Company: Adtalem Global Education

Location: USA

Posted Oct 03, 2024

The Office of Academic Support and Instructional Services at Walden University is seeking a Graduate Assistant Qualitative Concepts Tutor to provide instructional support to students in graduate-level courses. The role requires experience with NVivo software and a strong understanding of qualitative research principles.

Support Operations Manager

Company: Workiva

Location: USA

Posted Oct 03, 2024

The job posting is for a Support Operations Manager who will create and maintain learning content, develop a long-term training strategy, and collaborate with global teams. The role requires experience in developing learning content, implementing learning programs, and delivering live and virtual training.

Senior Research Engineer

Company: AssemblyAI

Location: USA

Posted Oct 03, 2024

AssemblyAI is a leading Applied AI company building powerful models for audio data transcription and understanding. They have raised funding and are hiring a Senior Research Engineer to join their Research team.

Lead Data Analyst - Product

Company: hims & hers

Location: USA

Posted Oct 03, 2024

The role of Manager of Product Analytics involves shaping customer experience through experimental design and hypothesis testing, working with cross-functional teams, and providing actionable recommendations. The ideal candidate has 8+ years of analytics experience, strong organizational skills, and expertise in SQL, data modeling, and statistics.

Senior Mobile Engineer

Company: Oddball

Location: USA

Posted Oct 03, 2024

Oddball is hiring a Senior Mobile Engineer to work on a pivotal Federal program that is making a positive impact on millions of Americans daily lives. The company values learning, growth, and making a big impact, and offers competitive compensation and benefits.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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