Exceptional Customer Experience Jobs in USA

582,170 open positions · Updated daily

Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Drafter (Steel Joist & Deck Detailer/Checker) (Remote)

Company: Canam Steel Corporation

Location: USA

Posted Oct 02, 2024

The job description is for a Drafter Steel Joist amp Deck DetailerChecker at Canam Steel Corporation. The role involves preparing layout plans, bills of material, and checking accuracy. The job requires experience in steel drafting, strong communication skills, and ability to work with AutoCAD software.

Quadient Technical Lead

Company: Cognizant

Location: USA

Posted Oct 02, 2024

The job posting is for a Quadient Technical Lead position at Cognizant Digital Engineering. The company is seeking a highly qualified candidate with experience in developing and building high-performing scalable enterprise applications. The job involves designing customer communications and document processing workflows, developing and configuring Quadient Inspire applications, and troubleshooting issues related to document composition and output generation.

Graphic Designer

Company: Jacent Strategic Merchandising

Location: USA

Posted Oct 02, 2024

Jacent Strategic Merchandising is looking for a talented graphic designer to create visual representations for packaging and marketing materials. The ideal candidate will have expert knowledge of design software and be skilled in every step of the design process.

Data Quality Governance Techno Functional Consultant

Company: Cognizant

Location: USA

Posted Oct 02, 2024

Cognizant is a leading provider of information technology consulting and business process outsourcing services. They are seeking a highly experienced Principal Architect to join their team. The ideal candidate will have expertise in Java, Python, Rest API, Data Management, and other relevant technologies.

Medical Director Global Patient Safety

Company: Lundbeck

Location: USA

Posted Oct 02, 2024

Lundbeck is a global biopharmaceutical company focusing exclusively on brain health. The company is committed to improving the lives of people with neurological and psychiatric diseases. The job posting is for a drug safety position that requires experience in pharmacovigilance and risk management.

Account Manager

Company: Abbott Laboratories

Location: USA

Posted Oct 02, 2024

Abbott is a global healthcare leader that helps people live more fully at all stages of life. The company has a portfolio of life-changing technologies and products, and its nutrition business develops science-based nutrition products for people of all ages. Abbott is a great place to work, with a company culture that values diversity, inclusion, and employee well-being.

Therapist

Company: Walden

Location: USA

Posted Oct 02, 2024

Walden Behavioral Care is a leading national specialty healthcare system dedicated to serving all genders and offering the full continuum of care for people with eating disorders. They have 14 locations on the East Coast and have helped over 20,000 people on their road to recovery.

Lead AWS Architect with Gen AI

Company: Cognizant

Location: USA

Posted Oct 02, 2024

Cognizant is seeking a highly experienced Principal Architect with 15 to 19 years of experience to join their team. The ideal candidate will have extensive technical skills in Generative AI and Amazon Code Whisperer AWS Bedrock image and text Amazon Comprehend Medical AWS Open Search Amazon Comprehend Amazon Sagemaker Amazon Document DB AWS Lambda Nodejs and Python. The company offers a competitive salary and benefits package.

FlexPLM/Retail PLM Solution Architect

Company: Cognizant

Location: USA

Posted Oct 02, 2024

The job posting is seeking a highly experienced Product Consultant with 10-14 years of experience to join the team. The ideal candidate will have extensive technical expertise in PLM, data migration, and AWS migration tools. The role involves leading the planning and execution of PLM data migration projects, overseeing the implementation of PLM solutions, and providing technical expertise in AWS.

Board Certified Behavior Analyst

Company: Advanced Behavioral Therapy - NJ

Location: USA

Posted Oct 02, 2024

Advanced Behavioral Therapy is a company that provides support and collaboration for staff in the ABA therapeutic process. They are hiring a full-time BCBA to join their team, responsible for working with clients, families, and providers, and reporting to the clinical director.

Customer Service Representative

Company: Maximus

Location: USA

Posted Oct 02, 2024

The job posting is for a Customer Service Representative position at Maximus, a company that provides equal employment opportunities to all qualified applicants. The job requires answering inquiries from consumers, facilitating the fulfillment of caller requests, and maintaining up-to-date knowledge of all programs and systems. The company offers a variety of benefits, including health insurance coverage, life and disability insurance, and paid holidays.

Product Consultant Unqork

Company: Cognizant

Location: USA

Posted Oct 02, 2024

The job posting is seeking a seasoned Product Consultant with 10-14 years of experience to join the team. The ideal candidate will have strong technical expertise in Unqork and domain experience in Agent Setup and Agency Relationship. The role requires a proactive individual who can drive product success and deliver impactful solutions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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