Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Director of Engineering - AI/ML

Company: Workiva

Location: USA

Posted Sep 30, 2024

Workiva is seeking a Senior Director of Engineering AIML to lead the development and scaling of advanced AI models and capabilities. The role involves building and managing a high-performing team, developing and executing AIML initiatives, and collaborating with cross-functional teams to shape the company's AIML strategy.

Sales Operations Manager

Company: DirectDefense

Location: USA

Posted Sep 30, 2024

DirectDefense is looking for a dynamic Sales Operations Manager to drive sales efficiency and growth. The role involves leading sales analysis, managing key projects, and optimizing CRM systems. The company offers a unique opportunity to make a significant impact in a fast-growing cybersecurity-focused company.

Customer Success Manager

Company: Bluesight

Location: USA

Posted Sep 30, 2024

Bluesight is a high-growth healthcare information technology company seeking a Customer Success Manager to develop trusted relationships with hospital customers and ensure their long-term success.

Senior Associate - Client Success

Company: Axios

Location: USA

Posted Sep 30, 2024

Axios is hiring a Senior Associate of Client Success to support their Local East Coast advertising team. The role involves managing multiple campaigns, working with cross-functional teams, and providing excellent customer service.

Launch Manager

Company: Workiva

Location: USA

Posted Sep 30, 2024

Workiva is looking for an operations professional to play a pivotal role in the execution of their product development lifecycle. The role involves managing product launches, building processes, and collaborating with various teams. The ideal candidate should have experience in product launches, process building, and cross-functional collaboration.

Creative Developer

Company: Webflow

Location: USA

Posted Sep 30, 2024

Webflow is a leading visual development platform that enables people to build websites visually, saving engineering time. They are looking for a Creative Developer to help reimagine and rebuild their Webflow University platform. The ideal candidate will have a background in full-stack development and a passion for education.

Onboarding Solutions Architect

Company: Grafana Labs

Location: USA

Posted Sep 30, 2024

Grafana Labs is looking for a Customer Onboarding SA to join their Professional Services team. The Onboarding Solutions Architect will work with new customers to execute launch service packages, provide onboarding-focused training, and ensure customers realize full value within90 days.

Staff Android Engineer - Client Data and Networking Platform

Company: Airbnb

Location: USA

Posted Sep 30, 2024

The text describes a job opening at Airbnb for a client data and networking platforms engineer. The role involves developing foundational cross-platform solutions, working with iOS and Web engineers, and collaborating with various infrastructure teams. The company is committed to diversity and inclusion, and the role is remote eligible.

Full Stack Software Engineer - Catering

Company: Olo

Location: USA

Posted Sep 30, 2024

Olo is a leading SaaS platform that helps restaurants deliver personalized guest experiences. The company is looking for a Software Engineer to join its Catering team, which builds innovative tools to optimize and streamline restaurant operations. The role involves designing reliable solutions, observing system performance, and resolving production incidents. Olo offers a remote-friendly work environment, great benefits, and a competitive salary range.

Data/ Operations Analyst

Company: Finalsite

Location: USA

Posted Sep 30, 2024

Finalsite is a company that provides website communications, enrollment, and marketing platform for schools and school districts. They have a global presence and offer various products and services to help schools connect with their community, recruit students and staff, and fundraise. The company is headquartered in the US and has employees working remotely in different parts of the world.

Payor Enrollment Manager

Company: Grow Therapy

Location: USA

Posted Sep 30, 2024

The job posting is looking for a Provider Enrollment Manager to own the provider enrollment processes for all contracted payors. The role requires strong familiarity with credentialing processes, team management, and excellent communication skills.

Senior Regulatory Compliance Counsel

Company: Twilio

Location: USA

Posted Sep 30, 2024

Twilio is a company that powers real-time business communications and data solutions. They are looking for a Senior Telecom Regulatory Compliance Counsel to join their team. The role involves providing strategic guidance and legal advice to senior leadership and cross-functional stakeholders on telecommunications regulations and carrier compliance.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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