Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Senior Manager of CRM & Lifecycle Marketing

Company: Thistle

Location: USA

Posted Sep 23, 2024

The Senior Manager of CRM amp Lifecycle Marketing is responsible for maximizing customer engagement across owned marketing channels. The ideal candidate will have experience with strategizing and executing marketing automation, segmentation, and complex workflow builds to drive customer growth, purchase, referral, retention, and winback.

Enterprise Account Manager

Company: TeamSnap

Location: USA

Posted Sep 23, 2024

TeamSnap is a sports and communication platform dedicated to taking the work out of play in youth sports. They are seeking an experienced and motivated Enterprise Account Manager to oversee and nurture relationships with governing bodies, large leagues, and associations.

Data Science Manager - Growth, Acquisition and User Lifecycle

Company: Pinterest

Location: USA

Posted Sep 23, 2024

The job posting is looking for a data scientist to lead a team and work with product and engineering partners to improve the new user experience and reduce user churn. The ideal candidate has a strong business sense, excellent communication skills, and experience in managing teams and working in a technology company.

Senior Director - Product Marketing

Company: Dropbox

Location: USA

Posted Sep 23, 2024

The role description is for a Senior Director of Product Marketing at Dropbox, responsible for defining and authoring the go-to-market strategy for Dropbox's Core portfolio. The role requires leadership experience, ability to influence senior executives, and strong marketing competencies.

Marketing Manager - Customer Demand Automation

Company: HubSpot

Location: USA

Posted Sep 23, 2024

HubSpot is seeking a Marketing Manager to drive automation programs that enhance customer experiences, streamline sales processes, and generate demand for HubSpot's products. The role requires a highly data-driven individual with strong writing and communication skills, experience in email marketing and marketing automation, and ability to reinvent and not just execute on status quo.

Data Engineer - Marketing Data Platform

Company: Airbnb

Location: USA

Posted Sep 23, 2024

Airbnb is seeking Data Engineers to join their Data Engineering practice, focusing on building a solid data foundation to enable the company's success. The role involves developing and automating large-scale data processing systems, building scalable data pipelines, and improving data quality.

Director - Leadership Development

Company: MyFitnessPal

Location: USA

Posted Sep 23, 2024

The job posting is for a Director of Leadership Development at MyFitnessPal. The role involves shaping and driving the strategy for leadership development, collaborating with senior management, and identifying and developing emerging leaders. The job requires a master's degree and experience in leadership and organizational development.

Senior People Business Partner

Company: HubSpot

Location: USA

Posted Sep 23, 2024

HubSpot is looking for an exceptional individual to join their People team in North America to support senior leaders. The role involves providing strategic business partnership and coaching to senior leaders, identifying gaps and deploying impactful people strategies, and utilizing people trends and data to develop and manage global projects.

Staff Cloud Security Engineer

Company: Lattice

Location: USA

Posted Sep 23, 2024

Lattice is looking for a software engineer with 8+ years of experience in cloud infrastructure development, security concepts, and principles. The role involves working on complex challenges, collaborating with designers and product managers, and mentoring junior engineers. The company offers a competitive salary, benefits, and a remote work option.

Payroll Administrator I

Company: Pinterest

Location: USA

Posted Sep 23, 2024

The job posting is looking for a Payroll Administrator to process payroll for 3000+ employees. The role requires a detail-oriented team player with good communication skills and experience in accounting, business, finance, or human resources.

Senior Director of Engineering

Company: Lattice

Location: USA

Posted Sep 23, 2024

The job posting is for an engineering leader to lead and grow multiple engineering teams at Lattice. The role requires experience in managing software teams, growing and managing multiteam organizations, and developing engineering culture. The company offers a competitive salary, benefits, and a unique opportunity to develop the engineering culture to support the next several years of Lattice's growth.

Lead, Advanced Analytics, Aircover

Company: Airbnb

Location: USA

Posted Sep 23, 2024

Airbnb is looking for an Advanced Analytics lead to help enable travel for millions of guests and hosts. The role will support Product and Business leaders in the Aircover and Insurance organization, providing insights, recommendations, and enabling data-informed decisions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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