Exceptional Customer Experience Jobs in USA

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Looking for Exceptional Customer Experience jobs in USA? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Experience position in the USA area.

Hubspot Operations Specialist

Company: Grow Therapy

Location: USA

Posted Sep 23, 2024

Grow Therapy is looking for a Hubspot Operations Specialist to build out their Sales Ops function. The role involves troubleshooting workflows, building automations, and refining sales processes. The ideal candidate has experience working in high-volume sales organizations and is Hubspot certified.

Microsoft Security Accelerator Engineer

Company: Pax8

Location: USA

Posted Sep 23, 2024

The Microsoft Security Accelerator Engineer is responsible for supporting partners through the partner journey, conducting product demonstrations, and providing onboarding implementation. They must have strong technical skills, social prowess, and a genuine passion for customer service.

Business Analyst - Contact Center

Company: Adtalem Global Education

Location: USA

Posted Sep 23, 2024

The job description is for a Business Analyst Contact Center position at Walden University, which involves supporting multiple systems and processes, providing reports, and working with technical teams. The ideal candidate should have experience in higher education, strong communication skills, and knowledge of project management principles.

Senior Privacy Compliance Engineer

Company: Instacart

Location: USA

Posted Sep 23, 2024

Instacart is a company that is transforming the grocery industry by providing a platform for customers to order groceries online and have them delivered to their doorstep. The company is looking for a Senior Privacy Compliance Engineer II to join its Governance, Risk, and Compliance (GRC) team.

Director of Field Marketing & ABM

Company: StackAdapt

Location: USA

Posted Sep 23, 2024

StackAdapt is a self-serve advertising platform that specializes in multichannel solutions. They are looking for an experienced leader to join their team as Director of Field Marketing and ABM. The ideal candidate brings prior leadership experience in ad tech, enterprise marketing, and ABM.

Senior Customer Success Manager

Company: Rackspace

Location: USA

Posted Sep 23, 2024

The job description is for a service delivery manager who will be responsible for managing the delivery of contracted services to clients, ensuring that service level agreements and key performance indicators are met or exceeded. The role requires strong organizational skills, creative problem-solving, and excellent communication skills.

Sr. Software Engineer (Backend)

Company: Nava

Location: USA

Posted Sep 23, 2024

Nava is a consultancy and public benefit corporation working to make government services simple, effective, and accessible to all. They work with government agencies to improve how people apply for benefits, navigate their healthcare, and more. The company is committed to diversity, equity, and inclusion, and offers a range of benefits and perks to its employees.

Director of People & Culture

Company: Ghcorps

Location: USA

Posted Sep 23, 2024

Global Health Corps is a non-profit organization that aims to build a network of next-generation leaders committed to transforming health systems. The organization is seeking a Director of People and Culture to oversee its HR services and lead its people strategy.

Customer Success Engineer

Company: Quantum Metric

Location: USA

Posted Sep 23, 2024

Quantum Metric is a company that values diversity, inclusivity, and employee empowerment. They offer a range of benefits, including flexible work environments, professional development opportunities, and a collaborative culture.

Product Marketing Manager

Company: Gravotech

Location: USA

Posted Sep 23, 2024

Gravotech is seeking a Product Marketing Manager to join their innovative team in the Mechanical and Industrial Engineering industry. The role involves developing and executing comprehensive marketing strategies, collaborating with product development and sales teams, and analyzing market trends and customer feedback.

Data Analyst - Axios Intelligence

Company: Axios

Location: USA

Posted Sep 23, 2024

Axios is hiring a Data Analyst to support the growth of Axios Intelligence. The ideal candidate has experience in survey research, data analysis, and messaging strategy. The role requires strong analytical skills, excellent communication skills, and a passion for Axios.

Analytics Engineer II

Company: ActBlue

Location: USA

Posted Sep 23, 2024

ActBlue is a nonprofit that builds tech and infrastructure for Democratic campaigns and progressive causes. They are looking for an Analytics Engineer to provide data and tooling to end users, and the job requires experience with SQL, Git, and collaboration with other engineers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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