Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Senior Fullstack Engineer (RoR/vue.js), Software Supply Chain Security: Authorization

Company: GitLab

Location: Canada,Netherlands,UK

Posted Dec 11, 2025

This job description highlights a Senior Full Stack Engineer role at GitLab focused on building secure authorization systems, collaborating with cross-functional teams, and solving complex technical challenges. It emphasizes impact on millions of users, performance optimization, and contributions to zero-trust architecture while offering professional growth opportunities.

Research Scientist (L5) - Member Understanding Foundations

Company: Netflix

Location: USA

Posted Dec 11, 2025

Netflix seeks a Research Scientist to enhance understanding of its members through machine learning, offering competitive compensation and comprehensive benefits. The role emphasizes innovation, cross-functional collaboration, and impactful contributions to product development.

Manager, Software Engineering - Infrastructure

Company: Figma

Location: USA

Posted Dec 11, 2025

This job posting highlights a Leadership role in Figma's Infrastructure organization, emphasizing opportunities to shape future file management systems, collaborate with cross-functional teams, and contribute to global user experiences. The role offers career growth, inclusive culture, and competitive benefits including equity, health benefits, and remote work flexibility.

VP, Growth - Breakout Prop

Company: Kraken

Location: USA

Posted Dec 11, 2025

Kraken promotes its mission to accelerate crypto adoption through a worldclass team and innovative products. The company emphasizes security, education, and global accessibility while seeking growth marketing leaders to scale its impact in the crypto space.

Graphic & Web Designer

Company: Bamboo Works

Location: Philippines

Posted Dec 11, 2025

A part-time remote Graphic & Web Designer role offers creative collaboration on a new platform for entrepreneurs. Responsibilities include website design, social media content, and branding. Competitive rate with flexible hours.

AI Solutions Director

Company: Nearform

Location: Canada

Posted Dec 11, 2025

Nearform seeks a Solutions Director with AI expertise to drive client partnerships and innovation. The role offers remote work, flexible hours, and competitive benefits including a company bonus, healthcare, and training allowances.

Commercial Account Executive - Acquisition

Company: Grafana Labs

Location: Spain

Posted Dec 11, 2025

Grafana Labs seeks a Commercial Account Executive in Spain with sales experience and technical background. Responsibilities include prospecting, closing deals, and managing the sales pipeline. Compensation includes a competitive OTE and RSUs.

Solutions Architect II

Company: ExtraHop

Location: USA

Posted Dec 11, 2025

The ExtraHops Solutions Architecture team emphasizes customer success and tackling complex business/technology challenges across industries. The role involves designing data visualizations, analyzing network topologies, and developing solutions to improve incident response. Required qualifications include cybersecurity experience, networking knowledge, and scripting skills, with a focus on impactful technical and strategic contributions.

Enterprise Account Executive - Growth

Company: Grafana Labs

Location: Spain

Posted Dec 11, 2025

Grafana Labs seeks an Enterprise Account Executive in Spain with 5+ years in tech sales, focusing on growth and customer management. Compensation includes a competitive OTE and RSUs.

Principal Software Engineer

Company: Invisible Technologies

Location: Brazil

Posted Dec 11, 2025

This job description outlines a Principal Software Engineer role requiring extensive Linux and Python expertise, with responsibilities including system design, containerization, and API development. It highlights competitive salary ranges and benefits like oncall rotations and professional growth opportunities.

Behavioral Health Care Manager

Company: Triplemoon Clinical

Location: USA

Posted Dec 11, 2025

This text describes a behavioral health care manager role emphasizing collaborative care, evidence-based interventions, and patient support. It outlines responsibilities like clinical screening, goal setting, and behavioral interventions, along with qualifications and benefits such as remote work opportunities and professional development.

Senior Actuarial Analyst

Company: Liberty Mutual Insurance

Location: USA

Posted Dec 11, 2025

This job description highlights a Senior Actuarial Analyst role with responsibilities in actuarial analysis, pricing models, and collaboration with underwriting teams. Qualifications include advanced education, actuarial exams, and experience. The company emphasizes a supportive work environment, competitive compensation, and inclusive culture with benefits and professional development opportunities.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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