Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

金融業界向け Application Architect

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

IBM Consulting offers roles in hybrid cloud and AI projects, emphasizing collaboration, innovation, and professional growth with clients globally. The position involves managing IT projects, ensuring quality delivery, and leveraging technology platforms to drive digital transformation for financial industry clients.

Application Developer-Java & Web Technologies

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM Consulting offers a career focused on global client collaboration and innovation in hybrid cloud and AI. Roles involve developing high-performing solutions with cutting-edge technologies, emphasizing problem-solving and stakeholder engagement.

Lead Network Software Engineer

Company: IBM

Location: Sofia, BG

Posted Dec 09, 2025

IBM seeks a Lead Network Software Engineer to drive innovation in network automation and AI integration, emphasizing collaboration and cutting-edge solutions. The role involves mentoring teams, developing automation tools, and working with industry-leading technologies while contributing to global projects.

Business Transformation Consultant - Asset Management

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, innovation in hybrid cloud and AI, and professional growth through technology platforms and strategic partnerships.

Data Engineer-Data Platforms

Company: IBM

Location: Hyderabad, IN

Posted Dec 09, 2025

This job description outlines a role at IBM Consulting involving cloud application development, technical leadership, and expertise in AWS, Java, and container technologies. It specifies educational requirements and preferred skills for developers working on client projects.

Backend Developer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This job description highlights a Backend Developer role at IBM's Z Hyper Protect Servers team, focusing on innovative solutions, agile development, and collaboration with customers. Required skills include Linux, Python, Golang, and cloud technologies, with a strong emphasis on quality and teamwork.

Software engineer (With focus on Testing)

Company: IBM

Location: Brno, CZ

Posted Dec 09, 2025

The text promotes IBM's Software career opportunities, emphasizing innovation, collaboration, and growth. It highlights roles in developing high-quality software solutions, working with advanced technologies, and contributing to leading AI-powered cloud-native products. The job description focuses on teamwork, rigorous quality standards, and technical expertise in testing and development.

Master@IBM: Hardware Verification (f/m/x)

Company: IBM

Location: Ehningen, DE

Posted Dec 09, 2025

The text promotes IBM's MasterIBM study&work program, highlighting opportunities to combine a Master's degree with hands-on experience at IBM, financial support, career growth, and innovative project topics like AI-driven project management and cloud-based simulations.

Digital Technical Specialist – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's job posting highlights opportunities to collaborate on innovative solutions, leverage technical expertise, and contribute to impactful projects. The role emphasizes growth, client success, and a supportive environment with comprehensive training. It positions the Digital Technical Specialist as a key player in driving technological advancements and building strong client relationships.

Application Consultant - ServiceNow

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM CIC offers extensive career growth opportunities, supportive work environments, and comprehensive benefits including training programs, flexible working arrangements, and career development resources. The role emphasizes innovation, client collaboration, and technical expertise in ServiceNow implementations.

AI Application Architect

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

The text describes a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with clients, innovative systems design, and expertise in data architecture. It outlines required skills in cloud platforms, machine learning, and generative AI, highlighting opportunities for impactful work with global clients.

Application Developer-SAP Commerce

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients on hybrid cloud and AI solutions, requiring expertise in SAP and Java frameworks, with opportunities for career growth through IBM's technology platforms and innovation centers.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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