Exceptional Customer Experience Jobs

1,761,499 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

[ Quantum ] Research Tokyo Student Intern(TRL)

Company: IBM

Location: Tokyo, JP

Posted Dec 09, 2025

This job posting highlights a research role at IBM Japan focusing on quantum computing software development, collaboration with researchers, and contributions to cutting-edge quantum technologies. It outlines technical requirements, salary details, and application guidelines for international candidates.

Package Consultant-SAP Cloud Integration

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

This role involves working with clients to implement SAP solutions using IBM's technologies, requiring expertise in SAP integration and cloud platforms. The position emphasizes collaboration, innovation, and delivering value through technical expertise and strategic partnerships.

Application Developer-SAP ABAP HANA

Company: IBM

Location: New Delhi, IN

Posted Dec 09, 2025

This text describes a Software Developer role at IBM Consulting, emphasizing collaboration with global clients on hybrid cloud and AI initiatives. Responsibilities include feature development, stakeholder collaboration, and continuous learning. Requirements involve a bachelor's degree, ABAP on HANA expertise, and experience with SAP technologies.

Application Architect

Company: IBM

Location: Ottawa, CA

Posted Dec 09, 2025

This job description outlines the role of an Application Architect at IBM Consulting, emphasizing collaboration with clients, technical expertise in cloud and AI technologies, and requirements for education, clearances, and programming skills. It details responsibilities, preferred qualifications, and work environment expectations.

Network Security Consultant - L3

Company: IBM

Location: Mumbai, IN

Posted Dec 09, 2025

This job description highlights a career in IBM Consulting focused on hybrid cloud and AI solutions, emphasizing collaboration with global clients, technical expertise in network security, and opportunities for long-term growth. It outlines responsibilities involving advanced technologies and requires experience with cloud platforms and security tools.

AI Research Engineer

Company: IBM

Location: BANGALORE, IN

Posted Dec 09, 2025

IBM seeks a skilled professional to drive Gen AI use cases, focusing on model optimization and collaboration. The role requires expertise in software development, APIs, and LLMs, with opportunities to innovate and upskill others.

Software Development Manager – Distributed Systems (Cloud Database)

Company: IBM

Location: Krakow, PL

Posted Dec 09, 2025

Astra Serverless seeks a Software Development Manager to lead the design and development of distributed database systems. The role involves tackling challenges in scalability and reliability while contributing to the future of cloud-native databases.

Associate Application Consultant Co-op 2026

Company: IBM

Location: No City, US

Posted Dec 09, 2025

This text promotes IBM Consulting's career opportunities, emphasizing collaboration with global clients, professional growth, and impactful work in hybrid cloud and AI. It highlights skill development, mentorship, and potential for full-time roles, while outlining required and preferred qualifications for the position.

Customer Success Manager Architect (Campus)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 09, 2025

This role involves helping clients maximize IBM product value through strategic advisory and collaboration, offering career growth and impactful work in a supportive environment.

Application Developer-zOS

Company: IBM

Location: Kochi, IN

Posted Dec 09, 2025

This text describes a career in IBM Consulting focused on hybrid cloud and AI innovation through technical expertise and global collaboration. The role involves developing mainframe applications, working with clients, and contributing to strategic technology adoption in a professional environment.

AI Specialist – Entry Level Sales Program 2026

Company: IBM

Location: Multiple Cities

Posted Dec 09, 2025

IBM's AI Specialist role focuses on collaborative innovation, client-centric AI solutions, and career growth through technology and teamwork.

AWS Devops Engineer - Defence sector

Company: IBM

Location: Cheltenham, GB

Posted Dec 09, 2025

IBM CIC offers career growth opportunities in a supportive culture focused on innovation and professional development. The role includes working with cutting-edge technologies, mentorship programs, and flexible work arrangements. The job emphasizes collaboration, continuous learning, and contributions to impactful AWS infrastructure solutions.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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