Exceptional Customer Experience Jobs

1,762,548 open positions · Updated daily

Exceptional Customer Experience (CX) is at the forefront of revenue growth, with companies investing $1.5 trillion annually to turn satisfied customers into repeat buyers. The surge of SaaS, subscription models, and AI‑powered support platforms has amplified demand for CX specialists who can translate data into delight.

Typical roles include CX Manager, CX Analyst, CX Engineer, CX Designer, and CX Ops Lead. These positions drive the full customer lifecycle—from onboarding and support tickets in Zendesk and Salesforce Service Cloud to post‑purchase surveys in Medallia and Qualtrics. Key responsibilities cover journey mapping, NPS and CSAT optimization, real‑time analytics, and automation of ticket routing with Power Automate or UiPath.

Salary transparency empowers CX professionals to benchmark against peers, negotiate equity tied to customer metrics, and build trust with employers. Knowing the exact base, bonus, and stock options for comparable roles reduces uncertainty and attracts top talent who want to see a clear link between their impact and compensation.

Data Engineer-Data Platforms-AWS

Company: IBM

Location: Kochi, IN

Posted Dec 04, 2025

This job description outlines a Data Engineer role at IBM Consulting, requiring expertise in Big Data technologies like Spark, AWS cloud platforms, and Hadoop. Responsibilities include developing data solutions, building pipelines, and working with cloud ecosystems. Required qualifications include a bachelor's degree, 4+ years of experience, and certifications in AWS or DataBricks.

DevOps SRE

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

IBM is shifting towards cloud computing and seeking experienced cloud software engineers to join their Continuous Delivery services development team in India, Bangalore. The role involves setting up infrastructure, managing code changes, using open-source tools, participating in architectural discussions, and providing end-user support. The company values innovation, passion for winning in the cloud marketplace, and staying abreast of the latest technologies.

Recruitment Coordinator (RPO)

Company: IBM

Location: QUEZON CITY, PH

Posted Dec 04, 2025

The Recruitment Coordinator role involves scheduling and coordinating interviews, managing travel arrangements, generating offer letters, facilitating background investigations, and performing onboarding activities. The position requires a bachelor's degree, 1+ years of experience in recruitment administration, and experience in the candidate selection process. The role is based in Eastwood 1800.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a role at IBM Consulting involving collaboration with clients, innovation in hybrid cloud and AI, and technical expertise in systems development. It outlines responsibilities like solving real-world challenges, working with stakeholders, and mastering technologies like RPG, COBOL, and JIRA. Requirements include education and experience in mainframe technologies and change management tools.

Application Developer-System i

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, focusing on working with clients globally to improve hybrid cloud and AI solutions. The role involves end-to-end feature development, collaboration with stakeholders, and requires expertise in RPG, AS400, mainframes, and various tools like JIRA, Confluence, and Change management tools.

Internship: SAP Developer in Ciudad de México

Company: IBM

Location: GUADALAJARA, MX

Posted Dec 04, 2025

IBM Consulting offers a career rooted in long-term relationships and collaboration with global clients. The SAP Consulting Internship Program provides practical skills in a multinational environment. Successful completion opens doors for further development.

Senior Python Developer

Company: IBM

Location: Multiple Cities

Posted Dec 04, 2025

The text describes a software developer role in IBM Consulting, focusing on writing efficient, secure, reusable, and testable Python code integrated into a CI/CD pipeline. The role involves collaborating with cross-functional teams, participating in code reviews, and documenting code. The developer will work on hybrid cloud and AI projects using the latest technologies.

Package Specialist-SAP HR Comp & Payroll

Company: IBM

Location: Shenzhen, CN

Posted Dec 04, 2025

The role involves working as an SAP consultant in IBM Consulting, collaborating with clients globally to deliver innovative solutions using SAP systems. The position requires deep expertise in SAP configuration, SuccessFactors, project management, and knowledge of cloud computing platforms and Agile methodologies.

Manufacturing Systems Architect

Company: IBM

Location: No City, US

Posted Dec 04, 2025

The job posting is for a Manufacturing Systems Architect role at IBM Consulting. The role involves providing architectural leadership for manufacturing systems, including Rockwell Automation platforms, EDI pipelines, and custom GxP applications. The ideal candidate should have deep expertise in fullstack Java development, industrial automation, and enterprise integration, along with experience in GMP environments, validation, and regulatory compliance.

Application Developer-Hybrid Cloud Manage

Company: IBM

Location: Mumbai, IN

Posted Dec 04, 2025

The text describes a career opportunity at IBM Consulting, highlighting the role of an Application Developer. It emphasizes the importance of long-term client relationships, collaboration, and the use of cutting-edge technology platforms. The role involves translating system requirements into design and development, driving innovation, and working with various technologies and tools.

Associate Business Analyst - Entry Level

Company: IBM

Location: Bedford, CA

Posted Dec 04, 2025

The text describes a Business Transformation Consultant role at IBM, focusing on driving large-scale change across business units and geographies. The role involves working in IBM Consulting Client Innovation Centers, collaborating with stakeholders, and providing industry-leading solutions. Required skills include analytical problem-solving, Agile methodologies, communication, and experience in banking, financial services, or healthcare.

Security Consultant-Infrastructure Security

Company: IBM

Location: BANGALORE, IN

Posted Dec 04, 2025

The text describes a career in IBM Consulting, highlighting the opportunities to work with clients globally, collaborate with visionaries, and drive innovation using IBM's technology platforms. The role involves managing and supporting enterprise firewall solutions, performing day-to-day firewall rule management, monitoring security incidents, implementing network segmentation, and ensuring compliance with security standards.

Frequently Asked Questions

What are typical salary ranges for CX roles by seniority?
Entry‑level CX Analyst: $60k–$80k. Mid‑level CX Manager: $90k–$120k. Senior CX Lead/Director: $130k–$170k. VP of CX: $180k–$250k, often with performance bonuses tied to NPS and churn metrics.
Which skills and certifications are required for CX positions?
Core tools: Salesforce Service Cloud, Zendesk Support, Medallia, Qualtrics, Gainsight. Certifications: Salesforce Certified Service Cloud Consultant, Zendesk Support Administrator, Medallia CX Certification, ITIL Foundation, HubSpot Service Software Certified, and data skills like SQL, Tableau, or Python for predictive analytics.
Is remote work available for CX roles?
Yes—most CX positions offer fully remote or hybrid options. Companies use collaboration suites like Slack, Microsoft Teams, and shared analytics dashboards in Tableau or Power BI to keep distributed teams aligned on customer metrics.
What career progression paths exist within CX?
Typical path: CX Analyst → CX Manager → CX Engineer/Designer → CX Ops Lead → Director of CX → VP/Chief Customer Officer. Each step adds responsibility for cross‑functional strategy, technology stack ownership, and executive reporting.
What industry trends are shaping the future of Exceptional Customer Experience?
AI‑driven chatbots, predictive churn modeling, omni‑channel personalization, voice‑assistant support, and real‑time sentiment analysis. Companies increasingly tie CX budgets to customer lifetime value (CLV) and use NPS as a KPI for executive bonuses.

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