Exceptional Customer Service Jobs in New York City, NY

1,426,603 open positions · Updated daily

Looking for Exceptional Customer Service jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the New York City, NY area.

Licensed Pharmacist

Company: Rio Drugs Inc

Location: Brooklyn, NY

Posted Jun 03, 2025

Fast Fill Pharmacy, an independent pharmacy in Brooklyn, is seeking a reliable and detail-oriented *Staff Pharmacist*. Job Type:* Full-Time / Part-Time.

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relocation assistance sign-on bonus exceptional culture & values

Internal Medicine Physician, Dover, NH

Company: Mass General Brigham

Location: Dover, New Hampshire

Posted Jun 02, 2025

View Details Apply on healthecareers.com

Safety Security Officer

Company: Westhab Inc.

Location: Brooklyn, NY

Posted Jun 04, 2025

 Perform administrative and receptionist duties at the operations desk; monitor video surveillance cameras, and fire prevention / detection alarm notification…

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Armed Security Guard

Company: AEGIS Security & Investigations, Inc.

Location: Culver City, CA

Posted Jun 04, 2025

Investigating disturbances and answering alarms. Patrolling the work site on foot up to the full duration of the shift or as otherwise instructed to prevent and…

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Sales Associate

Company: Instacart

Location: New York, NY

Posted Jun 04, 2025

Familiarity with tools of the trade (eg. Microsoft Office, Excel, Google Drive, Salesforce). Act as a primary point of escalation for technical issues.

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HVAC Service Technician

Company: HomeServe Energy Services

Location: Staten Island, NY

Posted Jun 04, 2025

The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or…

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Sales Associate

Company: RepRally

Location: New York State

Posted Jun 04, 2025

Build your book of business with independent retail stores as the face of RepRally in the field. As a RepRally Field Sales Representative, you will play a…

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401(k) dental insurance disability insurance

Pulmonary and Critical Care Medicine Opportunity

Company: Trinity Health

Location: Sioux City, Iowa

Posted Jun 02, 2025

View Details Apply on healthecareers.com

Machine Operator II - DPI

Company: Cipla

Location: New York, NY

Posted Jun 03, 2025

In addition to a fulfilling career and competitive salary, the Company offers a comprehensive benefits package to include a 401(k) savings plan and matching,…

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System Executive Chef/ Buffalo NY

Company: Metz Culinary Management

Location: New York, NY

Posted Jun 04, 2025

Process improvement experience in a multi-outlet setting is a *MUST*. LOCATION:* Buffalo, NY, Candidates must be willing to relocate to the Buffalo NY commute…

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Manager, Project Management - Imaging

Company: ICON Plc

Location: New York, NY

Posted Jun 03, 2025

Minimum of a Bachelor’s Degree in life sciences, project management, business administration, or a related field; advanced degree or relevant certifications (…

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Executive Chef - Conrad New York Downtown

Company: Hilton

Location: New York, NY

Posted Jun 04, 2025

Interact with guests and clients to monitor and assess satisfaction trends, evaluate and address issues and make improvements accordingly.

View Details Apply on SimplyHired

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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