Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

QA Test Engineer

Company: Nielsen

Location: Other US Location

Posted Jan 27, 2025

Nielsen is looking for a detail-oriented Test Engineer with 3+ years of experience in manual and automated testing. The ideal candidate should have strong programming, debugging, and problem-solving skills, along with excellent communication and writing abilities. Proficiency in Java, Python, SQL, and PostgreSQL database management is required. Experience in building RESTful APIs and writing unit/integration tests is also necessary. The role involves working with tools like JIRA and Confluence, and the candidate should be committed to clean, reusable, and well-tested code.

Planning Team Manager- EMEA

Company: Baxter Planning

Location: Other US Location

Posted Jan 27, 2025

The Planning Team Manager at Baxter Planning, located in Barcelona, leads a team to support SaaS customers and provide value to Planning as a Service (PaaS) customers. The role involves managing day-to-day team operations, strategic initiatives, and cross-functional collaboration to maximize customer value. Key responsibilities include PaaS delivery oversight, team leadership, performance monitoring, customer success, resource management, escalation management, team development, capacity planning, collaboration, process improvement, and best practice adoption. The ideal candidate should have proven leadership experience, strong problem-solving skills, proficiency in Excel and Supply Chain Planning software, and excellent communication skills.

Cloud Architect - Mumbai only

Company: NEC Software Solutions

Location: Other US Location

Posted Jan 27, 2025

The company, now part of the NEC corporation, specializes in understanding customers' businesses before implementing technology, leading to cost-effective solutions and positive change. Their technology has significantly impacted sectors like healthcare and law enforcement. The job description is for a Cloud Architect with 10-15 years of experience, based in Mumbai. The role involves guiding customers on Microsoft 365 usage, designing solutions, and managing security policies.

Software Solution Architect - Istanbul

Company: Insider

Location: Other US Location

Posted Jan 27, 2025

Insider, a B2B SaaS company, is seeking a Solution Architect with 3+ years of experience in a related role. The company, valued at $500M after a Series E funding round, offers a single platform for Customer Experience and Marketing. They are recognized as a leader in cross-channel campaign management and omnichannel marketing platforms. Insider is committed to corporate social responsibility and has initiatives like 100Projects, SheCodes, and SheLeads. The role involves proactively engaging with customers, running data workshops, driving pilots, and troubleshooting technical issues. The company provides an international, diverse, and inclusive environment with benefits like Tech Talks, training opportunities, and a smart work model.

Software Solution Architect - Paris

Company: Insider

Location: Other US Location

Posted Jan 27, 2025

Insider, a B2B SaaS company, is seeking a Solution Architect with 3+ years of experience in a related role. The company, valued at $500M, offers a single platform for Customer Experience and Marketing, backed by top investors. Insider is recognized as a leader in cross-channel campaign management and omnichannel marketing platforms. The company is committed to corporate social responsibility and has initiatives like 100Projects, SheCodes, and SheLeads. The Solution Architect will proactively engage with customers, run data workshops, drive pilots, troubleshoot technical issues, and leverage best practices to guide customer strategy.

Technical Support Specialist - Colombia

Company: Insider

Location: Other US Location

Posted Jan 27, 2025

Insider, a B2B SaaS company specializing in Customer Experience and Marketing, is seeking a Technical Support Specialist. The role involves supporting partners using Insider's products and services, troubleshooting technical issues, and advocating for partners to improve processes and product offerings. The ideal candidate should have a university degree, 12 years of experience in technical product support, strong communication skills in English and Spanish, and a positive attitude. Insider offers a fast-paced startup environment, international work culture, and numerous perks including training, a Spotify subscription, and opportunities for skill sharing.

Sales Manager for Conversational Messaging (Mind Behind)

Company: Insider

Location: Other US Location

Posted Jan 27, 2025

Insider, a B2B SaaS company specializing in Customer Experience and Marketing, is seeking a seasoned salesperson with 45+ years of experience, preferably in the tech industry. The role involves collaborating with Insider's sales teams to promote and sell MindBehind products in Brazil. The company offers a diverse, inclusive environment, extensive training, and opportunities for professional growth. Insider has recently secured $500M Series E funding and is recognized as a leader in various software categories.

Operations Analyst

Company: Accommodations Plus International

Location: Other US Location

Posted Jan 27, 2025

The operations analysts are responsible for managing and maintaining the operation's fluidity, prioritizing tasks, and solving problems. They communicate clearly and constantly, aiming for the good of both internal and external information. They require a minimum of 1 year in operations or airline crew scheduling experience, a bachelor's degree, strong computer skills, and excellent communication skills. Multilingual skills, particularly English and Spanish, are mandatory.

Temporal Engineer

Company: NBCUniversal

Location: Other US Location

Posted Jan 27, 2025

NBCUniversal is seeking a Production Engineer for a one-year project-limited term position. The role involves providing best-in-class live television production support for NBCU, supporting live and scripted-unscripted productions, and collaborating with engineering and technical teams. The ideal candidate should have a Bachelor's degree in Computer Science, Systems Engineering, Computer Engineering, or Electrical Engineering, and 3+ years of recent experience supporting television production, streaming, or master control environments. The position requires strong customer service skills, professionalism, and the ability to work evenings, overnights, weekends, and holidays with little notice. Desired characteristics include experience with programming languages like Python, Bash, or PowerShell, and systems monitoring tools such as Datadog, Op5, or New Relic.

Network Systems Engineer (Pre-Sales) - Cloud Networking

Company: Arista Channels

Location: Other US Location

Posted Jan 27, 2025

Arista Networks, a leader in data-driven client-to-cloud networking, is seeking a self-motivated PreSales Network Systems Engineer for their Netherlands team. The role involves providing technical support, acting as a trusted advisor, and designing creative solutions for customers. The ideal candidate should be highly motivated, passionate, and flexible, with a technical degree and networking design and implementation experience. Fluency in Dutch and English is required, along with excellent presentation skills and deep knowledge of relevant protocols. The role offers a dynamic startup-like environment, deep technical collaboration, and continuous on-the-job learning.

Technical Consultant, Content Management

Company: Coupa Software

Location: Other US Location

Posted Jan 27, 2025

Coupa is a leading total spend management platform for businesses, offering AI-driven solutions for predicting, prescribing, and automating smarter, more profitable business decisions. The company values innovation, collaboration, and global impact. The Technical Consultant role involves providing technical oversight for client configurations, managing catalogs and forms within the Coupa platform, and assisting in the deployment of content management processes. The role requires expertise in catalog and procurement processes, strong analytical skills, and proficiency in programming languages like Python or R. Coupa celebrates diversity and is an equal opportunity employer.

Customer Support Manager

Company: Wunderflats

Location: Other US Location

Posted Jan 27, 2025

The job posting seeks a customer service professional with extensive experience in the automobile bodyshop and repair industry, based in Kolkata, Guwahati, or Patna. The role involves providing product support to clients in the Eastern Region of India, including Bihar, West Bengal, Assam, and the North East region. The professional will also act as a training facilitator, creating, organizing, and delivering training sessions to dealership officials, body shop advisors, and managers on software solutions. The job requires regular travel to dealerships initially, with the frequency decreasing over time. The ideal candidate should have subject matter expertise, be flexible and open to travel, understand regional languages, and have an automobile background or experience in a body shop. The role also involves maintaining records, creating training materials, and providing continuous support to learners.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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