Exceptional Customer Service Jobs in Remote

391,875 open positions · Updated daily

Looking for Exceptional Customer Service jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Remote area.

Senior DevOps Engineer (Remote - US)

Company: Nextech

Location: Remote

Posted Jan 28, 2025

Nextech is a leader in specialty healthcare technology solutions, committed to hiring and retaining talent. They offer competitive pay, generous bonuses, great healthcare, and a comprehensive wellness program. The Senior DevOps Engineer role focuses on improving infrastructure automation and operations, collaborating with engineering teams, and ensuring system stability and reliability. Minimum requirements include 5+ years of DevOps experience, strong understanding of Azure or AWS, and experience with tools like Terraform, Ansible, and Azure DevOps. Preferred qualifications include at least one cloud-related certification. Nextech operates as a remote work organization with a generous annual bonus opportunity, flexible time off, and comprehensive health insurance benefits.

Climate Solutions Engineer

Company: SINAI Technologies

Location: Remote

Posted Jan 28, 2025

SINAI is seeking a Climate Solutions Engineer to support their innovative Climate Team and Sales Team. The role involves providing technical sales support, acting as a domain expert on SINAI's carbon accounting and decarbonization software, and contributing to the Climate Team's mission to empower businesses in achieving their sustainability goals. The position offers a fast-paced, collaborative environment and the opportunity to directly impact the future of sustainability. Qualifications include extensive technical sales experience, expertise in carbon accounting, and strong analytical and communication skills.

Content Marketing Specialist

Company: Sauce

Location: Remote

Posted Jan 28, 2025

Sauce, a premier restaurant technology platform, is seeking a content marketing professional to develop resources for potential customers, enable sales teams, support customer success, and create case studies. The role involves creating presales content, sales enablement materials, customer success resources, and newsletters. The ideal candidate should have 5+ years of experience in content marketing, sales enablement, or customer communication roles, preferably in a SaaS environment. They should possess strong writing, editing, and storytelling abilities, along with basic design skills and familiarity with email marketing platforms. Sauce offers a competitive compensation package, company-sponsored insurance, paid parental leave, a flexible work environment, and responsible paid time off.

Account Director, B2B -Remote

Company: BigCommerce

Location: Remote

Posted Jan 28, 2025

BigCommerce is seeking an Account Director with 5+ years of sales experience, particularly in technology sales for a SaaS or eCommerce company. The role involves driving sales revenue through new client acquisition, managing the sales process, and acting as a territory owner and subject matter expert. The ideal candidate should have excellent communication skills, a strong understanding of eCommerce, and the ability to identify and solve complex problems. BigCommerce values diversity and inclusion, and the successful candidate will receive a competitive salary based on their location, knowledge, skills, and qualifications.

People Coordinator

Company: Attentive

Location: Remote

Posted Jan 28, 2025

Attentive is an AI-powered mobile marketing platform that enables brands to personalize consumer engagement, driving higher recurring revenue and maximizing campaign performance. The platform activates real-time data from multiple channels and advanced AI to personalize content, tone, and timing. Attentive has been recognized by Deloitte's Fast 500, LinkedIn's Top Startups, and Forbes Cloud 100. The company is looking for a People Coordinator with 12+ years of experience in HR, strong interpersonal and coordination skills, and the ability to optimize, streamline, and automate processes. The role involves onboarding employees, responding to HR inquiries, and ensuring compliance of employee data and files.

Account Executive

Company: Kontakt.io

Location: Remote

Posted Jan 28, 2025

Kontaktio is a healthcare platform that leverages AI, RTLS, and EHR data to automate workflows, improve asset utilization, and enhance staff productivity. The platform has demonstrated a 10X ROI and over 20 use cases, with a growth trajectory of quadrupling ARR and expanding the team from 70 to 130 professionals in 24 months. Backed by a $475M investment from Goldman Sachs, Kontaktio aims to reach $100M+ ARR and seeks a skilled Account Executive to accelerate growth. The company emphasizes ease of use, fast outcomes, and scalability, with a focus on delivering positive patient experiences and outcomes.

Manager, Paid Social

Company: Sunday

Location: Remote

Posted Jan 28, 2025

The Manager of Paid Social will lead high-impact campaigns across platforms like Facebook, Instagram, and TikTok, focusing on performance marketing to achieve CAC targets. They will develop and execute campaigns aligned with brand goals, optimize campaigns using a test and learn framework, and collaborate cross-functionally with internal teams and external agencies. The role requires strong analytical skills, creative acumen, and expertise in building and implementing a test and learn framework. The company values diversity and is committed to building a diverse, vibrant team.

Account Executive (State/Local Government)

Company: Level Access

Location: Remote

Posted Jan 28, 2025

Level Access, a FedRAMP certified company, is seeking a State and Local Account Executive. The role involves acquiring new government customers, driving cross-sell into select verticals, and maintaining high activity levels. Responsibilities include building prospecting campaigns, managing full cycle sales, delivering compelling arguments for digital accessibility, and partnering with internal stakeholders. The ideal candidate should have 7+ years of business-to-business sales experience, solution selling skills, and a deep understanding of government procurement practices. The role offers a competitive benefits package and is remote with optional access to the Arlington VA office.

Senior Software Engineer, Mobile

Company: Going

Location: Remote

Posted Jan 28, 2025

Going is seeking a Senior Software Engineer Mobile to help build, launch, and iterate on their recently released mobile app. The role involves collaborating with product and design teams to create innovative features, squash bugs, and craft future functionality. The ideal candidate will have 6+ years of professional software engineering experience, 4+ years of hands-on expertise with TypeScript and React Native, and a strong focus on performance, usability, and accessibility. The company offers a competitive salary, remote work environment, annual team retreats, comprehensive benefits, and a supportive culture.

Financial Crimes Analyst II

Company: Lead Bank

Location: Remote

Posted Jan 28, 2025

Lead is a fintech company offering banking infrastructure for embedded financial products and services. They operate an FDIC-insured bank in Kansas City, Missouri, with offices in San Francisco, Sunnyvale, and New York City. The company is built for a dynamic financial landscape, blending regulatory and technological expertise to help fintech partners scale operations with compliance and creativity. The Financial Crimes Analyst II role involves conducting investigations into suspicious activity of core banking clients and fintech partnerships, performing onboarding risk reviews, and completing SARs. The role requires at least 35 years of banking BSA experience, preferred CBAP, CAFP, or CAMs certifications, and strong communication skills. Lead offers competitive compensation, medical and dental benefits, paid parental leave, and a flexible vacation policy.

Lead Software Engineer - Backend

Company: Deputy

Location: Remote

Posted Jan 28, 2025

Deputy, a global SaaS workforce management company, is seeking a Technical Lead Back End to lead key technical projects. The role involves making technical decisions, driving quality outcomes, and collaborating with peers to build outstanding products. The ideal candidate should have 6+ years of software development experience, expertise in API design, and experience with service-oriented architecture and microservices. They should also have a proven track record of leading technical teams and communicating complex technical concepts to both technical and nontechnical stakeholders.

Account Executive, Sales (EMEA)

Company: ZEDEDA

Location: Remote

Posted Jan 28, 2025

ZEDEDA offers an open, secure, and cost-effective edge computing solution, simplifying the management and orchestration of distributed edge infrastructure and applications. The company leverages an open partner ecosystem and EVEOS from the Linux Foundation, ensuring extensibility and flexibility. ZEDEDA has thousands of nodes under management and is backed by world-class investors. The job duties involve working with key customers and partners to grow revenue, developing strategic account plans, leading sales cycles, and managing customer relationships for successful edge deployments. The ideal candidate has 5+ years of outbound sales experience, preferably in SaaS offers, with a background in IoT, virtualization, cloud technologies, or cloud-native applications.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

Related Pages